Twin Tier Hospitality LLC
Join to apply for the
Front Desk Supervisor
role at
Twin Tier Hospitality LLC 9 months ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Twin Tier Hospitality LLC Get AI-powered advice on this job and more exclusive features. Basic Purpose
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. Basic Purpose
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.
Essential Functions
Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%) Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%) Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%) Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%) Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%) Monitor key control to maintain hotel security. (5%) Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%)
Non-essential Functions
Maintain good working relationships and open lines of communication with all other departments. Train, cross-train, and re-train (when necessary) all Front Desk Personnel. Assist Front Desk and/or Front Office Manager when necessary.
Knowledge And Skills
Education:
High school education or equivalent experience.
Experience:
1-2 years supervisory experience in a hotel or other customer relations position.
Skills And Abilities
Type a minimum of 35 wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Supervisory skills.
No. Of employees supervised:
Three to four employees
Travel Required:
None
Hours Required:
6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.
______________________________________________________________________________
Lifting/Pushing/Pulling/Carrying
Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
__X_ No Lifting/Pushing/Pulling/Carrying Required.
_______________________________________________________________________________
Bending/Kneeling
Describe the typ(s) of required bending and/or kneeling to include when, why and how often.
__X__No Bending/Kneeling Required.
_______________________________________________________________________________
Mobility
Describe the type(s) of mobility required to include distances and % of time involved.
Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift.
_______________________________________________________________________________
Continuous Standing
Describe the reasons to include time period and frequency.
Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift.
_______________________________________________________________________________
Climbing Stairs
__X__No Climbing Required.
______________________________________________________________________________
Driving
Describe type of vehicle, distances, % of time involved and frequency.
__X__No Driving Required.
_______________________________________________________________________________
Work Environment Inside: 100% of 8 hour shift
______________________________________________________________________________
Hearing: _____Critical __X__Moderate _____Minimal
Explain:
Ability to communicate with guests and staff.
_______________________________________________________________________________
Vision: __X__Critical _____Moderate _____Minimal
Explain:
Key control, cashiering, run and verify reports, etc.
_______________________________________________________________________________
Speech: _____Critical __X__Moderate _____Minimal
Explain:
Ability to handle guest relations and supervise staff.
_______________________________________________________________________________
Literacy: __X__Critical _____Moderate _____Minimal
Explain:
Ability to run and verify reports. Cashiering duties.
_______________________________________________________________________________
Chemicals/Agents:
Describe any chemicals/agents to include what they are, warnings and frequency of use.
__X__No Chemicals/Agents Used.
_______________________________________________________________________________
Protective Clothing
__X__None Required.
________________________________________________________________________________
Equipment Operation
List type of equipment and frequency of use.
(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Twin Tier Hospitality LLC by 2x Get notified about new Front Desk Supervisor jobs in
Independence, OH . Front Desk Supervisor- Metropolitan at the 9 Hotel
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Recreation Manager - Sports and Facilities
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Front Desk Supervisor
role at
Twin Tier Hospitality LLC 9 months ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Twin Tier Hospitality LLC Get AI-powered advice on this job and more exclusive features. Basic Purpose
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. Basic Purpose
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.
Essential Functions
Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%) Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%) Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%) Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%) Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%) Monitor key control to maintain hotel security. (5%) Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%)
Non-essential Functions
Maintain good working relationships and open lines of communication with all other departments. Train, cross-train, and re-train (when necessary) all Front Desk Personnel. Assist Front Desk and/or Front Office Manager when necessary.
Knowledge And Skills
Education:
High school education or equivalent experience.
Experience:
1-2 years supervisory experience in a hotel or other customer relations position.
Skills And Abilities
Type a minimum of 35 wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Supervisory skills.
No. Of employees supervised:
Three to four employees
Travel Required:
None
Hours Required:
6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.
______________________________________________________________________________
Lifting/Pushing/Pulling/Carrying
Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
__X_ No Lifting/Pushing/Pulling/Carrying Required.
_______________________________________________________________________________
Bending/Kneeling
Describe the typ(s) of required bending and/or kneeling to include when, why and how often.
__X__No Bending/Kneeling Required.
_______________________________________________________________________________
Mobility
Describe the type(s) of mobility required to include distances and % of time involved.
Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift.
_______________________________________________________________________________
Continuous Standing
Describe the reasons to include time period and frequency.
Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift.
_______________________________________________________________________________
Climbing Stairs
__X__No Climbing Required.
______________________________________________________________________________
Driving
Describe type of vehicle, distances, % of time involved and frequency.
__X__No Driving Required.
_______________________________________________________________________________
Work Environment Inside: 100% of 8 hour shift
______________________________________________________________________________
Hearing: _____Critical __X__Moderate _____Minimal
Explain:
Ability to communicate with guests and staff.
_______________________________________________________________________________
Vision: __X__Critical _____Moderate _____Minimal
Explain:
Key control, cashiering, run and verify reports, etc.
_______________________________________________________________________________
Speech: _____Critical __X__Moderate _____Minimal
Explain:
Ability to handle guest relations and supervise staff.
_______________________________________________________________________________
Literacy: __X__Critical _____Moderate _____Minimal
Explain:
Ability to run and verify reports. Cashiering duties.
_______________________________________________________________________________
Chemicals/Agents:
Describe any chemicals/agents to include what they are, warnings and frequency of use.
__X__No Chemicals/Agents Used.
_______________________________________________________________________________
Protective Clothing
__X__None Required.
________________________________________________________________________________
Equipment Operation
List type of equipment and frequency of use.
(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Twin Tier Hospitality LLC by 2x Get notified about new Front Desk Supervisor jobs in
Independence, OH . Front Desk Supervisor- Metropolitan at the 9 Hotel
Fairfield Inn & Suites Akron Fairlawn - Front Desk Supervisor
Recreation Manager - Sports and Facilities
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr