Metrohm USA
Overview
Metrohm USA , the North American division of
Metrohm AG
(Herisau, Switzerland), is a global leader in high-precision laboratory instruments and chemical analysis solutions. We're currently hiring a
Customer Support Specialist
to join our team in
Houston, TX . This is a
hybrid position
with approximately
3 days per week in the office , offering the opportunity to play a key role in delivering an exceptional
B2B customer experience
-
not a call center
environment. What You'll Do
You'll be the frontline support for internal and external customers, handling inquiries via
phone, email, and chat . In this role, you'll: Process customer orders, quotes, shipping requests, returns, and escalations. Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery. Monitor open orders and proactively update stakeholders. Assist customers with account setup and product/service inquiries. Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment. What You Bring
High school diploma or GED required; Associate's degree preferred. Minimum
2 years of B2B customer support
experience (not retail or call center). Strong communication skills (verbal and written). Detail-oriented and tech-savvy - with
Microsoft Excel
proficiency. Experience with Zendesk or a ticketing system preferred. Experience with
Microsoft Dynamics
or other CRM/ERP systems is a plus. A customer-first mindset and the ability to manage multiple priorities. You're a Great Fit If You
Thrive in a
fast-paced, back-office environment Bring a
proactive approach
to problem-solving and follow-through Are comfortable collaborating across departments Can occasionally work overtime or adjust hours when needed Are eager to learn and grow within a mission-driven company Additional Requirements
Must pass background check, education/employment verification, and 10-panel drug screening (includes marijuana) Location / Office Details
This role is based out of our Houston-area office. Please note that Metrohm USA's office will be relocating in
Q1 2026
from our current location at
1455 E. Sam Houston Parkway South, Suite 170, Pasadena, TX 77503
to our new office at
11034 Bay Commerce Dr, Houston, TX 77034 . What We Offer
We don't just build instruments - we build
careers . Metrohm USA offers a comprehensive and flexible benefits package: Medical, dental, and vision insurance Company-paid life and disability insurance 401(k) with company match Tuition reimbursement Generous paid time off (vacation, sick, holidays, personal days) A collaborative, supportive culture that values your success Diversity & Inclusion
Metrohm USA is proud to be an
Equal Opportunity Employer . We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds - including veterans and individuals with disabilities. Ready to Make an Impact?
If you're passionate about delivering top-tier customer service and want to grow with a global leader in scientific innovation, we'd love to hear from you. Apply today at : www.metrohm.com
#J-18808-Ljbffr
Metrohm USA , the North American division of
Metrohm AG
(Herisau, Switzerland), is a global leader in high-precision laboratory instruments and chemical analysis solutions. We're currently hiring a
Customer Support Specialist
to join our team in
Houston, TX . This is a
hybrid position
with approximately
3 days per week in the office , offering the opportunity to play a key role in delivering an exceptional
B2B customer experience
-
not a call center
environment. What You'll Do
You'll be the frontline support for internal and external customers, handling inquiries via
phone, email, and chat . In this role, you'll: Process customer orders, quotes, shipping requests, returns, and escalations. Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery. Monitor open orders and proactively update stakeholders. Assist customers with account setup and product/service inquiries. Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment. What You Bring
High school diploma or GED required; Associate's degree preferred. Minimum
2 years of B2B customer support
experience (not retail or call center). Strong communication skills (verbal and written). Detail-oriented and tech-savvy - with
Microsoft Excel
proficiency. Experience with Zendesk or a ticketing system preferred. Experience with
Microsoft Dynamics
or other CRM/ERP systems is a plus. A customer-first mindset and the ability to manage multiple priorities. You're a Great Fit If You
Thrive in a
fast-paced, back-office environment Bring a
proactive approach
to problem-solving and follow-through Are comfortable collaborating across departments Can occasionally work overtime or adjust hours when needed Are eager to learn and grow within a mission-driven company Additional Requirements
Must pass background check, education/employment verification, and 10-panel drug screening (includes marijuana) Location / Office Details
This role is based out of our Houston-area office. Please note that Metrohm USA's office will be relocating in
Q1 2026
from our current location at
1455 E. Sam Houston Parkway South, Suite 170, Pasadena, TX 77503
to our new office at
11034 Bay Commerce Dr, Houston, TX 77034 . What We Offer
We don't just build instruments - we build
careers . Metrohm USA offers a comprehensive and flexible benefits package: Medical, dental, and vision insurance Company-paid life and disability insurance 401(k) with company match Tuition reimbursement Generous paid time off (vacation, sick, holidays, personal days) A collaborative, supportive culture that values your success Diversity & Inclusion
Metrohm USA is proud to be an
Equal Opportunity Employer . We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds - including veterans and individuals with disabilities. Ready to Make an Impact?
If you're passionate about delivering top-tier customer service and want to grow with a global leader in scientific innovation, we'd love to hear from you. Apply today at : www.metrohm.com
#J-18808-Ljbffr