Hilco Global
Overview
Hilco Global is seeking a
CRM Specialist – Junior Salesforce Administrator
in
Northbrook, IL . The role reports to the VP, Director of CRM & Corporate Intelligence and involves planning, developing, and executing essential administrative functions within CRM platforms such as Salesforce for all Hilco OPCO companies and businesses. Collaboration within a team environment with executives and other divisions is required to promote business growth and enhance customer engagement.
Hilco Global is the world’s preeminent authority on maximizing the value of assets for both healthy and distressed companies. We provide a comprehensive range of financial services that leverage a unique blend of deep restructuring and advisory experience in combination with capital solutions and principal investing through our merchant banking capabilities.
Responsibilities
Junior Salesforce Administration: Perform day-to-day maintenance of CRM and related platforms, including user account management, role assignments, and permission settings.
Create and manage reports, dashboards, and workflows to support business objectives.
Implement automations within CRM platforms, such as creating flows, validation rules, and email alerts.
Troubleshoot and resolve CRM issues, collaborating with stakeholders and vendors.
Oversee data imports/exports, ensuring data integrity through cleansing, de-duplication, and validation.
Document processes, updates, and configurations to maintain an accurate knowledge base.
Project Management: Support the long-term CRM roadmap, focusing on business KPIs, adoption, and engagement.
Collaborate with business development and marketing to identify and execute use case solutions and targeted go-to-market campaigns.
Partner with stakeholders to refine CRM workflows and implement best practices.
Data Quality and Reporting: Ensure consistent data quality through routine QA processes, including audits, cleansing, and standardization.
Develop and maintain reports and dashboards to track adoption, engagement, and campaign performance metrics.
Use Power BI and Excel to analyze data and provide actionable insights for business improvement.
Assist, monitor and manage corporate intelligence tools (e.g., Pitchbook, CapitalIQ, Debtwire) to support business research.
Collaboration and Stakeholder Engagement: Work with cross-functional teams to ensure CRM strategies align with organizational goals.
Train users on CRM functionalities, including Salesforce, mobile apps, and add-ons, to enhance system adoption and efficiency.
Communicate updates, recommendations, and insights to stakeholders clearly and effectively.
System Enhancements and Process Improvement: Collaborate with leadership and vendors to implement system enhancements based on feedback and business needs.
Identify opportunities to streamline processes and introduce automation to improve efficiency.
Stay current on Salesforce releases, features, and best practices, applying updates to the platform.
Qualifications
Bachelor’s degree in Marketing, Communications, Public Relations, Analytics, or a related field.
1-3 years of experience with CRM platforms (e.g., Salesforce, HubSpot, SugarCRM) in an administrative or campaign support role.
Foundational knowledge of Salesforce administration (e.g., creating users, reports, workflows, and automation).
Experience with Salesforce APEX code is a plus. Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus.
Hands-on experience with data tools, including imports/exports, quality, and automations.
Characteristics of Success
Passionate about CRM and customer engagement with a focus on continuous learning and improvement.
Proactive, resourceful, and able to work autonomously while contributing to team goals.
A problem-solver who thrives in dynamic environments and enjoys building efficient processes.
Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
A collaborative mindset with a proactive approach to challenges.
Ability to work in a fast-paced environment while maintaining high standards of quality and accuracy.
In compliance with applicable pay transparency laws, the base salary range is provided where required. This salary range does not include discretionary bonus or other forms of compensation or benefits which are offered in connection with this job. Several factors are considered when determining a candidate’s compensation. If experience differs from the requirements, the salary may be adjusted accordingly.
Hilco Global is an equal opportunity employer. Qualified candidates are considered on merits and without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability status, or veteran status. Hilco Global is committed to complying with local/state regulations regarding salary disclosures where applicable. Our Total Rewards package includes medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and other well-being benefits based on eligibility.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
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CRM Specialist – Junior Salesforce Administrator
in
Northbrook, IL . The role reports to the VP, Director of CRM & Corporate Intelligence and involves planning, developing, and executing essential administrative functions within CRM platforms such as Salesforce for all Hilco OPCO companies and businesses. Collaboration within a team environment with executives and other divisions is required to promote business growth and enhance customer engagement.
Hilco Global is the world’s preeminent authority on maximizing the value of assets for both healthy and distressed companies. We provide a comprehensive range of financial services that leverage a unique blend of deep restructuring and advisory experience in combination with capital solutions and principal investing through our merchant banking capabilities.
Responsibilities
Junior Salesforce Administration: Perform day-to-day maintenance of CRM and related platforms, including user account management, role assignments, and permission settings.
Create and manage reports, dashboards, and workflows to support business objectives.
Implement automations within CRM platforms, such as creating flows, validation rules, and email alerts.
Troubleshoot and resolve CRM issues, collaborating with stakeholders and vendors.
Oversee data imports/exports, ensuring data integrity through cleansing, de-duplication, and validation.
Document processes, updates, and configurations to maintain an accurate knowledge base.
Project Management: Support the long-term CRM roadmap, focusing on business KPIs, adoption, and engagement.
Collaborate with business development and marketing to identify and execute use case solutions and targeted go-to-market campaigns.
Partner with stakeholders to refine CRM workflows and implement best practices.
Data Quality and Reporting: Ensure consistent data quality through routine QA processes, including audits, cleansing, and standardization.
Develop and maintain reports and dashboards to track adoption, engagement, and campaign performance metrics.
Use Power BI and Excel to analyze data and provide actionable insights for business improvement.
Assist, monitor and manage corporate intelligence tools (e.g., Pitchbook, CapitalIQ, Debtwire) to support business research.
Collaboration and Stakeholder Engagement: Work with cross-functional teams to ensure CRM strategies align with organizational goals.
Train users on CRM functionalities, including Salesforce, mobile apps, and add-ons, to enhance system adoption and efficiency.
Communicate updates, recommendations, and insights to stakeholders clearly and effectively.
System Enhancements and Process Improvement: Collaborate with leadership and vendors to implement system enhancements based on feedback and business needs.
Identify opportunities to streamline processes and introduce automation to improve efficiency.
Stay current on Salesforce releases, features, and best practices, applying updates to the platform.
Qualifications
Bachelor’s degree in Marketing, Communications, Public Relations, Analytics, or a related field.
1-3 years of experience with CRM platforms (e.g., Salesforce, HubSpot, SugarCRM) in an administrative or campaign support role.
Foundational knowledge of Salesforce administration (e.g., creating users, reports, workflows, and automation).
Experience with Salesforce APEX code is a plus. Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus.
Hands-on experience with data tools, including imports/exports, quality, and automations.
Characteristics of Success
Passionate about CRM and customer engagement with a focus on continuous learning and improvement.
Proactive, resourceful, and able to work autonomously while contributing to team goals.
A problem-solver who thrives in dynamic environments and enjoys building efficient processes.
Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
A collaborative mindset with a proactive approach to challenges.
Ability to work in a fast-paced environment while maintaining high standards of quality and accuracy.
In compliance with applicable pay transparency laws, the base salary range is provided where required. This salary range does not include discretionary bonus or other forms of compensation or benefits which are offered in connection with this job. Several factors are considered when determining a candidate’s compensation. If experience differs from the requirements, the salary may be adjusted accordingly.
Hilco Global is an equal opportunity employer. Qualified candidates are considered on merits and without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability status, or veteran status. Hilco Global is committed to complying with local/state regulations regarding salary disclosures where applicable. Our Total Rewards package includes medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and other well-being benefits based on eligibility.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
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