Harris Computer
Director, Customer Success & Operations
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Director, Customer Success & Operations
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Harris Computer This is a fully remote position, open to candidates anywhere in the US. What You Will Do Develop and put into action our Customer Success plan, including clear steps for welcoming new customers, helping them use our products, and managing renewals. Build, guide, and support a team of Customer Success Managers and Support Staff. Create standard ways of working and set goals to measure their success. Set up and improve how we collect customer information, create reports, and track key measures to understand how customers are doing and how engaged they are. Manage important customer accounts yourself, and oversee your team as they manage all other customers. Create and deliver training and professional services that encourage customers to buy more and help us keep their business. Develop and put in place plans to help customers move from one-year contracts to multi-year agreements, making our revenue more stable. Work with different teams to identify and fix process issues, always looking for ways to improve. Manage budget planning, staffing needs, and report to our executive team on how Customer Success is performing and the value it brings. What We Are Looking For Over 10 years of growing experience in Customer Success, Program Management, or Professional Services in B2B SaaS, including at least 3 years in a senior leadership role. Proven success in building Customer Success programs from the ground up and growing them to increase customer retention and revenue. Strong skills with CRM systems (e.g., HubSpot, Salesforce) and data analysis tools (MS Power BI, AWS QuickSight, Tableau, SQL); familiar with project management methods (PMP or Agile). Track record of hiring, training, and developing staff to high productivity and retention. Excellent strategic thinking, problem-solving, and clear communication. Experience managing a multi-million-dollar portfolio, including forecasting and reporting to executive leaders. Proficiency in SQL is a significant advantage. Strong verbal and written communication; ability to work well both in a team and independently. Understanding of connecting data systems using tools like Microsoft SSIS, AWS Glue/Databrew, Python, or similar. What Will Help You Stand Out Interest in Education and Education Technology, especially with government or public sector clients. Experience creating effective Customer Success plans and improving renewal rates. Experience improving CRM systems to track new performance measures and automate reports. Ability to turn customer feedback into ideas for better products and services. Leadership in cross-functional projects that help customers use our products more and buy additional services. Data-driven decision making and process improvement mindset. Location Fully remote; open to candidates anywhere in the US. Education & Certifications MBA or relevant master’s degree preferred; bachelor’s degree in business, technology, or related field required. Certifications like PMP, CSM, and ITIL highly preferred. Travel Requirements Expect to travel 15-20% of the time. Salary Range $100-120K USD Seniority level Director Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at Harris Computer. Get notified about new Director of Customer Success jobs in Nebraska, United States.
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Join to apply for the
Director, Customer Success & Operations
role at
Harris Computer This is a fully remote position, open to candidates anywhere in the US. What You Will Do Develop and put into action our Customer Success plan, including clear steps for welcoming new customers, helping them use our products, and managing renewals. Build, guide, and support a team of Customer Success Managers and Support Staff. Create standard ways of working and set goals to measure their success. Set up and improve how we collect customer information, create reports, and track key measures to understand how customers are doing and how engaged they are. Manage important customer accounts yourself, and oversee your team as they manage all other customers. Create and deliver training and professional services that encourage customers to buy more and help us keep their business. Develop and put in place plans to help customers move from one-year contracts to multi-year agreements, making our revenue more stable. Work with different teams to identify and fix process issues, always looking for ways to improve. Manage budget planning, staffing needs, and report to our executive team on how Customer Success is performing and the value it brings. What We Are Looking For Over 10 years of growing experience in Customer Success, Program Management, or Professional Services in B2B SaaS, including at least 3 years in a senior leadership role. Proven success in building Customer Success programs from the ground up and growing them to increase customer retention and revenue. Strong skills with CRM systems (e.g., HubSpot, Salesforce) and data analysis tools (MS Power BI, AWS QuickSight, Tableau, SQL); familiar with project management methods (PMP or Agile). Track record of hiring, training, and developing staff to high productivity and retention. Excellent strategic thinking, problem-solving, and clear communication. Experience managing a multi-million-dollar portfolio, including forecasting and reporting to executive leaders. Proficiency in SQL is a significant advantage. Strong verbal and written communication; ability to work well both in a team and independently. Understanding of connecting data systems using tools like Microsoft SSIS, AWS Glue/Databrew, Python, or similar. What Will Help You Stand Out Interest in Education and Education Technology, especially with government or public sector clients. Experience creating effective Customer Success plans and improving renewal rates. Experience improving CRM systems to track new performance measures and automate reports. Ability to turn customer feedback into ideas for better products and services. Leadership in cross-functional projects that help customers use our products more and buy additional services. Data-driven decision making and process improvement mindset. Location Fully remote; open to candidates anywhere in the US. Education & Certifications MBA or relevant master’s degree preferred; bachelor’s degree in business, technology, or related field required. Certifications like PMP, CSM, and ITIL highly preferred. Travel Requirements Expect to travel 15-20% of the time. Salary Range $100-120K USD Seniority level Director Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at Harris Computer. Get notified about new Director of Customer Success jobs in Nebraska, United States.
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