Transdev North America
Overview
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Dispatch Manager
role at
Transdev North America . Transdev in Atlanta, GA is hiring a Dispatch Manager. Our Dispatching Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. The ideal candidate should possess exceptional dispatching skills and the ability to deliver outstanding customer service to both paratransit passengers and the company\'s contracted driver workforce. Qualified applicants with relevant dispatching experience, strong customer service competencies, and the capacity to manage a team of dispatchers while ensuring efficient paratransit services are highly encouraged to apply. Responsibilities
Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips. Manage vehicle operator emergency situations & escalated calls. Supervise staff on weekends and evenings. Manage department reports and other communication tools. Overseeing and providing training to personnel performing dispatch duties. Support employees and drivers with internal and external requests. Assist in preparing daily schedules and managing workflow related to scheduling Prioritize calls based on importance and urgency. Assist with developing and communicating standard operating procedures Maintains contact with drivers to communicate updates, delays, or special instructions. Track and respond to complaints to reduce and eliminate unnecessary and/or additional wait times. Other duties as required Qualifications
High school diploma or equivalent. Minimum 2-3 years of public transportation supervisory experience required Previous experience with Trapeze & radio dispatch preferred or road supervision preferred. Computer literate with intermediate knowledge of Microsoft Office Must be able to work shifts or flexible work schedules as needed. Strong leadership and organizational skills with the ability to work independently and drive results. Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences. High level of problem-solving and critical-thinking skills to address service concerns proactively. Physical Requirements: The essential functions of this position require the ability to sit for extended periods; push/pull objects; lift up to 50 pounds; tolerate exposure to dust, vehicle fumes and noise; conduct oral and written presentations; perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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Join to apply for the
Dispatch Manager
role at
Transdev North America . Transdev in Atlanta, GA is hiring a Dispatch Manager. Our Dispatching Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. The ideal candidate should possess exceptional dispatching skills and the ability to deliver outstanding customer service to both paratransit passengers and the company\'s contracted driver workforce. Qualified applicants with relevant dispatching experience, strong customer service competencies, and the capacity to manage a team of dispatchers while ensuring efficient paratransit services are highly encouraged to apply. Responsibilities
Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips. Manage vehicle operator emergency situations & escalated calls. Supervise staff on weekends and evenings. Manage department reports and other communication tools. Overseeing and providing training to personnel performing dispatch duties. Support employees and drivers with internal and external requests. Assist in preparing daily schedules and managing workflow related to scheduling Prioritize calls based on importance and urgency. Assist with developing and communicating standard operating procedures Maintains contact with drivers to communicate updates, delays, or special instructions. Track and respond to complaints to reduce and eliminate unnecessary and/or additional wait times. Other duties as required Qualifications
High school diploma or equivalent. Minimum 2-3 years of public transportation supervisory experience required Previous experience with Trapeze & radio dispatch preferred or road supervision preferred. Computer literate with intermediate knowledge of Microsoft Office Must be able to work shifts or flexible work schedules as needed. Strong leadership and organizational skills with the ability to work independently and drive results. Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences. High level of problem-solving and critical-thinking skills to address service concerns proactively. Physical Requirements: The essential functions of this position require the ability to sit for extended periods; push/pull objects; lift up to 50 pounds; tolerate exposure to dust, vehicle fumes and noise; conduct oral and written presentations; perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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