icotec
Overview
Medical / Logistics Customer Service Manager at icotec – Atlanta, GA. icotec is headquartered in the Swiss Rhine Valley in Switzerland and is a global leader in radiolucent implants, including the BlackArmor technology. Join our passionate and innovative team as a Medical / Logistics Customer Service Manager at our Atlanta, GA location. What Awaits You
Leadership and Customer Service Lead and develop our customer service team, addressing escalations and ensuring resource planning, training, and annual reviews. Maintain U.S. operating hours, coordinate with global leaders, and implement SOPs to standardize processes. Establish performance metrics and oversee training for internal and external partners. Logistics and Inventory Management Manage logistics, including warehousing, distribution, and inventory control, ensuring timely and accurate deliveries. Optimize workflows to improve efficiency and reduce costs while monitoring transport and depot performance. Oversee inventory processes, exchanges, spare parts management, and set distribution, ensuring QMS compliance and accurate ERP data. Requirements Bachelor’s Degree in Business Administration, Supply Chain Management, Healthcare Management, or a related field. 5+ years of experience in customer service, logistics, or supply chain management, preferably in the healthcare or medical field. Proven experience in process improvement and 3PL management. Proficiency in logistics software, CRM systems, and Microsoft Office Suite. Knowledge of regulatory compliance requirements in healthcare logistics. Lean Six Sigma certification or equivalent is a plus. Office-based role with occasional travel to warehouses, 3PL sites, and customer locations as needed. We are looking for a candidate with excellent communication skills, strong leadership and team management abilities, capable of motivating and developing staff, as well as exceptional problem-solving and analytical skills, all while thriving in a fast-paced environment. Application We look forward to receiving your application via our online portal – let’s drive innovation in spinal surgery together! Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Medical Device
#J-18808-Ljbffr
Medical / Logistics Customer Service Manager at icotec – Atlanta, GA. icotec is headquartered in the Swiss Rhine Valley in Switzerland and is a global leader in radiolucent implants, including the BlackArmor technology. Join our passionate and innovative team as a Medical / Logistics Customer Service Manager at our Atlanta, GA location. What Awaits You
Leadership and Customer Service Lead and develop our customer service team, addressing escalations and ensuring resource planning, training, and annual reviews. Maintain U.S. operating hours, coordinate with global leaders, and implement SOPs to standardize processes. Establish performance metrics and oversee training for internal and external partners. Logistics and Inventory Management Manage logistics, including warehousing, distribution, and inventory control, ensuring timely and accurate deliveries. Optimize workflows to improve efficiency and reduce costs while monitoring transport and depot performance. Oversee inventory processes, exchanges, spare parts management, and set distribution, ensuring QMS compliance and accurate ERP data. Requirements Bachelor’s Degree in Business Administration, Supply Chain Management, Healthcare Management, or a related field. 5+ years of experience in customer service, logistics, or supply chain management, preferably in the healthcare or medical field. Proven experience in process improvement and 3PL management. Proficiency in logistics software, CRM systems, and Microsoft Office Suite. Knowledge of regulatory compliance requirements in healthcare logistics. Lean Six Sigma certification or equivalent is a plus. Office-based role with occasional travel to warehouses, 3PL sites, and customer locations as needed. We are looking for a candidate with excellent communication skills, strong leadership and team management abilities, capable of motivating and developing staff, as well as exceptional problem-solving and analytical skills, all while thriving in a fast-paced environment. Application We look forward to receiving your application via our online portal – let’s drive innovation in spinal surgery together! Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Medical Device
#J-18808-Ljbffr