Health Care Service Corporation
Senior Manager Infrastructure Service Delivery
Health Care Service Corporation, Helena, Montana, us, 59604
Overview
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Responsibilities
This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Drive the use of analytics to improve service, availability, and customer interactions; drive incident resolution and issues escalated by vendors. Transition knowledge from design / build teams; drive operational vendor performance management. Required Job Qualifications
Bachelor a0s degree and 7 years' Information Technology experience OR 11 years' Information Technology experience. 3 years in IT Infrastructure and Operations management and/or leadership. Experience in ITIL v3 framework. Experience in ITSM systems. Customer service oriented. Adaptability and ability to introduce / manage change. Drive conflict management in high pressure situations. Performance / metrics-driven decision making. Problem solving / analytical thinking. Experience in supplier management. Decision making and negotiation. Employee development. Incident management. Problem Management / RCA. Preferred Job Qualifications
Bachelor degree in Information Technology or Engineering. Continuous improvement. Knowledge of required technologies (including 3rd party solutions). Additional Information
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range:
$110,000.00 - $198,600.00 Exact compensation may vary based on skills, experience, and location.
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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Responsibilities
This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Drive the use of analytics to improve service, availability, and customer interactions; drive incident resolution and issues escalated by vendors. Transition knowledge from design / build teams; drive operational vendor performance management. Required Job Qualifications
Bachelor a0s degree and 7 years' Information Technology experience OR 11 years' Information Technology experience. 3 years in IT Infrastructure and Operations management and/or leadership. Experience in ITIL v3 framework. Experience in ITSM systems. Customer service oriented. Adaptability and ability to introduce / manage change. Drive conflict management in high pressure situations. Performance / metrics-driven decision making. Problem solving / analytical thinking. Experience in supplier management. Decision making and negotiation. Employee development. Incident management. Problem Management / RCA. Preferred Job Qualifications
Bachelor degree in Information Technology or Engineering. Continuous improvement. Knowledge of required technologies (including 3rd party solutions). Additional Information
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range:
$110,000.00 - $198,600.00 Exact compensation may vary based on skills, experience, and location.
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