Foundation AI
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Customer Success Manager
role at
Foundation AI .
2 days ago Be among the first 25 applicants.
About Us Foundation AI integrates with virtually any existing technology to unify all of a law firm’s document input sources – from the physical mailroom to digital mailboxes – for AI-powered classification, content extraction, and document workflow automation.
Job Overview Foundation AI is seeking a Customer Success Manager. You will be a key member of our team, building strong relationships with existing customers, understanding their goals, and monitoring their experience with and adoption of the Foundation AI platform to demonstrate ROI.
The ideal candidate is eager to work for a high-growth SaaS company poised for continued success. If this sounds like you, apply now.
Job Responsibilities
Serve as the primary point of contact for clients, understanding their business objectives and helping them achieve their goals through our platform.
Establish and maintain strong client relationships, ensuring satisfaction and loyalty.
Develop a deep understanding of our platform, its capabilities, and use cases.
Work closely with clients to understand their needs, collaborating with internal teams to develop solutions.
Provide guidance on leveraging the platform to meet business objectives.
Monitor client usage proactively, identifying upselling or cross-selling opportunities.
Advocate for clients internally, ensuring their needs and feedback are addressed.
Provide updates and reports on client health and usage to internal stakeholders.
Manage renewals, upselling, training, and post-implementation support.
Job Requirements
Bachelor's degree in Business Administration, Marketing, Communications, or related field.
5+ years of experience in customer success or account management within the legal sector.
Experience with Practice Management Systems such as Casepeer, MerusCase, Litify, Filevine.
Strong understanding of SaaS business models and software development lifecycles.
Excellent communication and interpersonal skills.
Proven ability to manage complex projects and multitask effectively.
Strong analytical and problem-solving skills.
Ability to work independently in a remote environment with high self-motivation.
Preferred Qualifications
Experience working with AI-powered technologies.
Exposure to onshore-offshore team setups.
Experience managing large projects with multiple stakeholders.
Personal Attributes
Analytical mindset with problem-solving skills.
High emotional intelligence.
Proactive attitude and innovative thinking.
Maturity and ability to handle difficult situations professionally.
Attention to detail and passion for customer success.
Our Commitment We are committed to diversity and inclusion, providing equal opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status.
For inquiries, contact us at
careers@foundationai.com .
Learn more at
www.foundationai.com .
#J-18808-Ljbffr
Customer Success Manager
role at
Foundation AI .
2 days ago Be among the first 25 applicants.
About Us Foundation AI integrates with virtually any existing technology to unify all of a law firm’s document input sources – from the physical mailroom to digital mailboxes – for AI-powered classification, content extraction, and document workflow automation.
Job Overview Foundation AI is seeking a Customer Success Manager. You will be a key member of our team, building strong relationships with existing customers, understanding their goals, and monitoring their experience with and adoption of the Foundation AI platform to demonstrate ROI.
The ideal candidate is eager to work for a high-growth SaaS company poised for continued success. If this sounds like you, apply now.
Job Responsibilities
Serve as the primary point of contact for clients, understanding their business objectives and helping them achieve their goals through our platform.
Establish and maintain strong client relationships, ensuring satisfaction and loyalty.
Develop a deep understanding of our platform, its capabilities, and use cases.
Work closely with clients to understand their needs, collaborating with internal teams to develop solutions.
Provide guidance on leveraging the platform to meet business objectives.
Monitor client usage proactively, identifying upselling or cross-selling opportunities.
Advocate for clients internally, ensuring their needs and feedback are addressed.
Provide updates and reports on client health and usage to internal stakeholders.
Manage renewals, upselling, training, and post-implementation support.
Job Requirements
Bachelor's degree in Business Administration, Marketing, Communications, or related field.
5+ years of experience in customer success or account management within the legal sector.
Experience with Practice Management Systems such as Casepeer, MerusCase, Litify, Filevine.
Strong understanding of SaaS business models and software development lifecycles.
Excellent communication and interpersonal skills.
Proven ability to manage complex projects and multitask effectively.
Strong analytical and problem-solving skills.
Ability to work independently in a remote environment with high self-motivation.
Preferred Qualifications
Experience working with AI-powered technologies.
Exposure to onshore-offshore team setups.
Experience managing large projects with multiple stakeholders.
Personal Attributes
Analytical mindset with problem-solving skills.
High emotional intelligence.
Proactive attitude and innovative thinking.
Maturity and ability to handle difficult situations professionally.
Attention to detail and passion for customer success.
Our Commitment We are committed to diversity and inclusion, providing equal opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status.
For inquiries, contact us at
careers@foundationai.com .
Learn more at
www.foundationai.com .
#J-18808-Ljbffr