The University of Montana - College of Business
Assistant Director of Residential Support and Accountability, UM Housing New
The University of Montana - College of Business, Billings Metropolitan Area, Montana, United States
Assistant Director of Residential Support and Accountability, UM Housing New
Join to apply for the
Assistant Director of Residential Support and Accountability, UM Housing New
role at
The University of Montana - College of Business
The University of Montana invites applications for the
Assistant Director of Residential Support and Accountability
for
UM Housing . This position oversees residential student care and support initiatives, and UM Housing community standards procedures. As a member of the Residential Education Leadership Team, the AD manages day‑to‑day activities related to full‑time and student staff supervision, the residential experience, crisis response, and student conduct and support in the residence halls and apartments. The Assistant Director works to develop positive, safe, and inclusive communities under the guidelines established in University of Montana and UM Housing policies.
In addition, the position will work with the Area Coordinators and Community Directors to manage and supervise the residential curriculum and social program endeavor in the residence halls and apartments; and develop, manage and coordinate living learning activities with campus partners with a goal of student retention.
Examples of Duties and Responsibilities
Directly supervise full‑time, Area Coordinators and Community Directors who oversee the paraprofessionals in the residence halls and apartments, and any other staff as assigned based on functional areas of responsibility, and provide leadership for department initiatives as assigned;
Implement and manage the UM Housing student conduct and community standards program including process coordination, staff assignments and accountability, and ongoing training and development of UM Housing Community Standards officers, and serve as community standards officer;
Coordinate and manage student of concern outreach, tracking, and collaboration with campus partners to ensure an integrated approach to supporting students’ well‑being and addressing elevated student concerns within UM Housing, and take the lead on elevated student of support cases not being managed by the Dean of Students office;
Serve as a level five Maxient Administrator and develop processes for tracking and reporting on Community Standards and CARE/student of concern cases;
Serve as the senior Clery Compliance Officer for UM Housing, tracking Clery reportable crimes and maintaining the Campus Fire Log;
Oversee development of crisis and on‑call response procedures and staff training, and analyze student conduct trends to direct UM Housing staff in behavior management, assessment and reporting efforts;
Conduct research on national housing/community standards trends and contrast with current department policy for strategic planning;
Provide leadership for departmental safety and security procedures, including building security inspections, health and safety inspections, and employee accountability;
Participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed.
These responsibilities encompass a wide range of duties related to student conduct, safety, compliance, and staff management within the housing department.
Minimum Qualifications
A Master’s Degree in Higher Education, College Student Personnel Administration, Public Administration or Counseling and four (4) years progressive experience in Housing management, community standards/student conduct position, or an equivalent combination of education and work experience.
Strong knowledge of Housing and/or Community Standards and student personnel administration, student staff training and supervision, and diversity issues common within University Housing and Community Standards organizations.
The ability to understand and utilize new technology within the office; establish, maintain, process and update electronic and paper files, records, and documents; Microsoft Office, Maxient, StarRez, or other database, spreadsheets, etc., for data viewing, collection and entry; and an overall understanding of the University of Montana’s mission, program, and policies.
Possess a thorough ability to communicate with a wide variety of people in a precise and professional manner, both orally, electronically, and through written word.
Ability to maintain an organized workload requiring multitasking and the need to prioritize various responsibilities with little supervision.
Ability to coordinate work schedules with staff, students, faculty, guests, and visitors to ensure that both customer and building needs are met.
Ability to formulate and enforce policies, complete departmental strategic planning, and assist with development of short- and long-term goals within the UM Housing operation.
Familiarity with department safety and security systems, including fire safety systems, and train live-in staff on proper use and emergency response procedures.
Ability and willingness to participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed.
Preferred Qualifications
Experience working with conference housing program
Experience with analyzing and resolving conflict, team building, group dynamics, crisis management, and the ability for problem solving
Ability to prioritize and manage multiple tasks and to delegate those tasks to others; ability to communicate effectively in a training mode to employees being supervised; ability to evaluate applicants and hire staff; ability to evaluate and communicate with staff about job performance
Ability to work nights and weekends during certain times of the year and respond to emergency situations as needed
Provides leadership for staff in responding to student quality of life issues, enforcement of departmental policies and procedures, coordination of services, and responses to crises and emergencies
Additional Information Position is full‑time, 1.0 FTE, Letter of Appointment and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
A Complete Application Includes
Letter of Interest – addressing the stated required skills for the position
Detailed resume listing education and describing work experience
Three (3) professional references - Names and contact information
The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always”; partner with place; and proudly tell the UM story.
The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM’s non‑discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.
Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.
References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.
Testing: Individual hiring departments withing the UM Affiliation may elect to administer pre‑employment tests, which are relevant to essential job functions.
Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Dept. of State, the University may not be able to offer H-1B sponsorship. Particularly the University is not able to pay the $100,000 payment accompanying new H-1B visa petitions.
The University of Montana offers a wide variety of benefits. Please visit the Montana University System Benefits website for full information or contact our office if you have additional questions.
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Assistant Director of Residential Support and Accountability, UM Housing New
role at
The University of Montana - College of Business
The University of Montana invites applications for the
Assistant Director of Residential Support and Accountability
for
UM Housing . This position oversees residential student care and support initiatives, and UM Housing community standards procedures. As a member of the Residential Education Leadership Team, the AD manages day‑to‑day activities related to full‑time and student staff supervision, the residential experience, crisis response, and student conduct and support in the residence halls and apartments. The Assistant Director works to develop positive, safe, and inclusive communities under the guidelines established in University of Montana and UM Housing policies.
In addition, the position will work with the Area Coordinators and Community Directors to manage and supervise the residential curriculum and social program endeavor in the residence halls and apartments; and develop, manage and coordinate living learning activities with campus partners with a goal of student retention.
Examples of Duties and Responsibilities
Directly supervise full‑time, Area Coordinators and Community Directors who oversee the paraprofessionals in the residence halls and apartments, and any other staff as assigned based on functional areas of responsibility, and provide leadership for department initiatives as assigned;
Implement and manage the UM Housing student conduct and community standards program including process coordination, staff assignments and accountability, and ongoing training and development of UM Housing Community Standards officers, and serve as community standards officer;
Coordinate and manage student of concern outreach, tracking, and collaboration with campus partners to ensure an integrated approach to supporting students’ well‑being and addressing elevated student concerns within UM Housing, and take the lead on elevated student of support cases not being managed by the Dean of Students office;
Serve as a level five Maxient Administrator and develop processes for tracking and reporting on Community Standards and CARE/student of concern cases;
Serve as the senior Clery Compliance Officer for UM Housing, tracking Clery reportable crimes and maintaining the Campus Fire Log;
Oversee development of crisis and on‑call response procedures and staff training, and analyze student conduct trends to direct UM Housing staff in behavior management, assessment and reporting efforts;
Conduct research on national housing/community standards trends and contrast with current department policy for strategic planning;
Provide leadership for departmental safety and security procedures, including building security inspections, health and safety inspections, and employee accountability;
Participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed.
These responsibilities encompass a wide range of duties related to student conduct, safety, compliance, and staff management within the housing department.
Minimum Qualifications
A Master’s Degree in Higher Education, College Student Personnel Administration, Public Administration or Counseling and four (4) years progressive experience in Housing management, community standards/student conduct position, or an equivalent combination of education and work experience.
Strong knowledge of Housing and/or Community Standards and student personnel administration, student staff training and supervision, and diversity issues common within University Housing and Community Standards organizations.
The ability to understand and utilize new technology within the office; establish, maintain, process and update electronic and paper files, records, and documents; Microsoft Office, Maxient, StarRez, or other database, spreadsheets, etc., for data viewing, collection and entry; and an overall understanding of the University of Montana’s mission, program, and policies.
Possess a thorough ability to communicate with a wide variety of people in a precise and professional manner, both orally, electronically, and through written word.
Ability to maintain an organized workload requiring multitasking and the need to prioritize various responsibilities with little supervision.
Ability to coordinate work schedules with staff, students, faculty, guests, and visitors to ensure that both customer and building needs are met.
Ability to formulate and enforce policies, complete departmental strategic planning, and assist with development of short- and long-term goals within the UM Housing operation.
Familiarity with department safety and security systems, including fire safety systems, and train live-in staff on proper use and emergency response procedures.
Ability and willingness to participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed.
Preferred Qualifications
Experience working with conference housing program
Experience with analyzing and resolving conflict, team building, group dynamics, crisis management, and the ability for problem solving
Ability to prioritize and manage multiple tasks and to delegate those tasks to others; ability to communicate effectively in a training mode to employees being supervised; ability to evaluate applicants and hire staff; ability to evaluate and communicate with staff about job performance
Ability to work nights and weekends during certain times of the year and respond to emergency situations as needed
Provides leadership for staff in responding to student quality of life issues, enforcement of departmental policies and procedures, coordination of services, and responses to crises and emergencies
Additional Information Position is full‑time, 1.0 FTE, Letter of Appointment and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
A Complete Application Includes
Letter of Interest – addressing the stated required skills for the position
Detailed resume listing education and describing work experience
Three (3) professional references - Names and contact information
The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always”; partner with place; and proudly tell the UM story.
The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM’s non‑discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.
Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.
References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.
Testing: Individual hiring departments withing the UM Affiliation may elect to administer pre‑employment tests, which are relevant to essential job functions.
Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Dept. of State, the University may not be able to offer H-1B sponsorship. Particularly the University is not able to pay the $100,000 payment accompanying new H-1B visa petitions.
The University of Montana offers a wide variety of benefits. Please visit the Montana University System Benefits website for full information or contact our office if you have additional questions.
#J-18808-Ljbffr