Chesterfield County
Senior Benefit Programs Specialist
Chesterfield County, Chesterfield Court House, Virginia, United States
Overview
The Chesterfield-Colonial Heights Department of Social Services is hiring a
Senior Benefit Programs Specialist
to help individuals and families in Chesterfield County and Colonial Heights by providing services in one or more program areas such as Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance for Needy Families (TANF). What You Do and How You Do It
As a
Senior Benefit Programs Specialist , you will be interviewing people and processing applications to connect them to vital services. You may ask personal or difficult questions during challenging times; compassion and organization are essential. Most interviews will be conducted over the phone, and you should be able to ask the right questions and determine the best solution for our customers. You will assist customers as they navigate the processes required to obtain services, explain eligibility requirements, benefits, and procedures, determine eligibility for public assistance programs, and stay up to date with local, state, and federal regulations. You will refer customers to services across the county and state, assist with case monitoring, and contribute to training for your assigned team. What You Need
High school diploma supplemented with additional related work experience in benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs. Considerable knowledge of human services programs and how each interrelates. Demonstrated ability to manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance programs. Ideal Candidates Have
Bachelor's degree in social work, sociology, psychology, education, or closely related field; supplemented with work experience preferred. Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred. Knowledge and ability to apply social work principles and Virginia policies in benefit programs preferred. Ability to demonstrate exceptional critical thinking and decision-making skills preferred. Computer competency in a variety of State and Local systems preferred (VDSS automated systems, Microsoft Office Suite, and database applications). Exceptional ability to collaborate and achieve performance goals preferred. Ability to make decisions independently and to schedule and manage high-volume workloads to meet established deadlines as well as ability to compile reports and analyze data preferred. Bi-lingual (English/Spanish) candidates are encouraged to apply. Current valid driver’s license and good driving record required.
Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out-of-state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required. A Chesterfield County application is also required and must be submitted online by the deadline. Other Details
This position is a temporary, part-time role. Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Master’s or Bachelor’s degree in social work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL). Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)? Visit careers.chesterfield.gov to view instructions and to complete and submit an application. Requires 28 hours per week on a self-selected schedule within the available window, Saturday through Friday 6:00am – 9:00pm. This role offers a fully remote work arrangement.
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The Chesterfield-Colonial Heights Department of Social Services is hiring a
Senior Benefit Programs Specialist
to help individuals and families in Chesterfield County and Colonial Heights by providing services in one or more program areas such as Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance for Needy Families (TANF). What You Do and How You Do It
As a
Senior Benefit Programs Specialist , you will be interviewing people and processing applications to connect them to vital services. You may ask personal or difficult questions during challenging times; compassion and organization are essential. Most interviews will be conducted over the phone, and you should be able to ask the right questions and determine the best solution for our customers. You will assist customers as they navigate the processes required to obtain services, explain eligibility requirements, benefits, and procedures, determine eligibility for public assistance programs, and stay up to date with local, state, and federal regulations. You will refer customers to services across the county and state, assist with case monitoring, and contribute to training for your assigned team. What You Need
High school diploma supplemented with additional related work experience in benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs. Considerable knowledge of human services programs and how each interrelates. Demonstrated ability to manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance programs. Ideal Candidates Have
Bachelor's degree in social work, sociology, psychology, education, or closely related field; supplemented with work experience preferred. Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred. Knowledge and ability to apply social work principles and Virginia policies in benefit programs preferred. Ability to demonstrate exceptional critical thinking and decision-making skills preferred. Computer competency in a variety of State and Local systems preferred (VDSS automated systems, Microsoft Office Suite, and database applications). Exceptional ability to collaborate and achieve performance goals preferred. Ability to make decisions independently and to schedule and manage high-volume workloads to meet established deadlines as well as ability to compile reports and analyze data preferred. Bi-lingual (English/Spanish) candidates are encouraged to apply. Current valid driver’s license and good driving record required.
Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out-of-state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required. A Chesterfield County application is also required and must be submitted online by the deadline. Other Details
This position is a temporary, part-time role. Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Master’s or Bachelor’s degree in social work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL). Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)? Visit careers.chesterfield.gov to view instructions and to complete and submit an application. Requires 28 hours per week on a self-selected schedule within the available window, Saturday through Friday 6:00am – 9:00pm. This role offers a fully remote work arrangement.
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