AEG Presents
Guest Services Staff - Goldenvoice San Francisco
AEG Presents, San Francisco, California, United States, 94199
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
VENUES HIRING:
The Regency Ballroom
-1300 Van Ness Ave, San Francisco, CA 94109
The Warfield
- 982 Market St, San Francisco, CA 94102
POSITIONS AVAILABLE:
GUEST SERVICES STAFF
USHER/TICKET TAKER
USHER SUPERVISOR
POSITION INFORMATION:
1. Guest Services Staff
Job Summary
Guest Services Staff
will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner. Essential Functions
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
Operate the various coat check rooms within established guidelines and procedures at the venue.
Scan tickets for entry into the venue, administer applicable wristbandsfor event entrance (21+, VIP Access, Private Event Access).
Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
Seat guests and assist ADA patrons.
Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
Monitor venue during guest arrival and exit to comply with fire department safety regulations.
Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
Required Qualifications
A minimum education level of: High School Diploma or its equivalency
A minimum of 1-2 years of related work experience
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Positive attitude with superior customer service skills
Ability to stand, walk, and climb stairs for long periods of time
PREFERENCES
Previous experience working in events and knowledge of the music industry preferred
Availability to work nights, weekends, and holidays as needed according to venue schedule.
2. Usher/Ticket Taker
Job Summary
The
Usher/Ticket Taker
is responsible for providing excellent customer service at all events, while providing directions
and
scanning tickets
. The Usher/Ticket Taker is
also
responsible for
greeting guests
,
assisting guests with finding their seats
,
controlling access points,
and
assist
ing guests when issues/problems
arise
.
Essential Functions
A
ssist guests with directional and informational inquiries
by demonstrating
strong knowledge of the facility and event(s)
.
Communicate
in
a professional manner with other building staff, clients, guests,
supervisors and corporate staff
on important information
.
Work to e
ffectively accommodat
e
guests with disabilities
, while complying with facility/event ADA requirements.
Display a calm
and
attentive deme
anor when
rectifying issues with guests
.
Check and scan
guest tickets upon entry to the facility/venue
or section
.
Review guest tickets to direct them to the appropriate area.
Control
access points to prevent unauthorized entries
.
Report
any activities or behaviors that conflict with facility/event policy
or code of conduct to supervisor or Event Manager
.
Required Qualifications
A minimum education level of:
High School Diploma or its equivalency
A minimum of0-1
y
ears ofrelated work experience
Ableto work efficiently in a fast-paced environment
Exemplify a strongcommitment and willingness to provide excellent customer service
Maintain a neat, clean andprofessionalappearance
Possess strong interpersonal and communication skills
Sound judgement; abletomake sound decisions
Available to work evenings, weekends, and holidays
3. Usher Supervisor
Job Summary
The
Usher Supervisor
will be responsible for supervising the usher staff to ensure a superior level of guest service is provided to the guests / customers at the event.
Essential Functions
Supervise usher staff
and
daily operations and a
ttend supervisor meetings.
Prepare and conduct Pep Rallies and pre
/post
show briefings.
Respond to and p
roblem solve guest complaints
and/or
concerns.
Monitor and report
all
policies and procedures violations
; co
nduct
progressive e
mployee
counseling with advisement from Assistant House Manager and House Manager.
Respond to and manage guest behavior issues based on the 1-2-3 approach.
Communicate with Security base via radio with earpiece if guest behavior requires and escalated response by that department.
Problem-solve guest ticketing problems in the lobby and at the seats when Ushers have an issue.
Communicate via radio with earpiece to box office for assistance in resolution.
Assist in relocation of guests with special needs, i.e., ADA guests, based on seat locations provided by box office.
Communicate
via radio with ear-piece within the department and with other
departments regarding issues including but not limited to
ticketing, guests with special needs/ADA, guest behavior,
guest injuries/illness, broken equipment, safety hazards,
VIP guests, etc.
Monitor uniform inventory and
supervise
uniform issue
(usher)
positions.
Prepare and conduct group interviews and training sessions
Required Qualification
A minimum education level of:
High School Diploma or its equivalency (BA/BS Degree Preferred)
A minimum of4
y
ears of related work experience
A minimum of 4 years work experience as an usher
Available to work nights, weekends and holidays
Excellentinterpersonal, communication, and problem solvingskills
Excellentcustomer service skills
Ability to effectively supervise, motivate and lead a productive team
Pay Scale:
Pay Scale varies dependent on venue.
Guest Services Staff: $19.00-20.00
Usher/Ticket Taker: $17.00-19.00
Usher Supervisor: $23.00
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description.
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Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
VENUES HIRING:
The Regency Ballroom
-1300 Van Ness Ave, San Francisco, CA 94109
The Warfield
- 982 Market St, San Francisco, CA 94102
POSITIONS AVAILABLE:
GUEST SERVICES STAFF
USHER/TICKET TAKER
USHER SUPERVISOR
POSITION INFORMATION:
1. Guest Services Staff
Job Summary
Guest Services Staff
will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner. Essential Functions
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
Operate the various coat check rooms within established guidelines and procedures at the venue.
Scan tickets for entry into the venue, administer applicable wristbandsfor event entrance (21+, VIP Access, Private Event Access).
Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
Seat guests and assist ADA patrons.
Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
Monitor venue during guest arrival and exit to comply with fire department safety regulations.
Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
Required Qualifications
A minimum education level of: High School Diploma or its equivalency
A minimum of 1-2 years of related work experience
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Positive attitude with superior customer service skills
Ability to stand, walk, and climb stairs for long periods of time
PREFERENCES
Previous experience working in events and knowledge of the music industry preferred
Availability to work nights, weekends, and holidays as needed according to venue schedule.
2. Usher/Ticket Taker
Job Summary
The
Usher/Ticket Taker
is responsible for providing excellent customer service at all events, while providing directions
and
scanning tickets
. The Usher/Ticket Taker is
also
responsible for
greeting guests
,
assisting guests with finding their seats
,
controlling access points,
and
assist
ing guests when issues/problems
arise
.
Essential Functions
A
ssist guests with directional and informational inquiries
by demonstrating
strong knowledge of the facility and event(s)
.
Communicate
in
a professional manner with other building staff, clients, guests,
supervisors and corporate staff
on important information
.
Work to e
ffectively accommodat
e
guests with disabilities
, while complying with facility/event ADA requirements.
Display a calm
and
attentive deme
anor when
rectifying issues with guests
.
Check and scan
guest tickets upon entry to the facility/venue
or section
.
Review guest tickets to direct them to the appropriate area.
Control
access points to prevent unauthorized entries
.
Report
any activities or behaviors that conflict with facility/event policy
or code of conduct to supervisor or Event Manager
.
Required Qualifications
A minimum education level of:
High School Diploma or its equivalency
A minimum of0-1
y
ears ofrelated work experience
Ableto work efficiently in a fast-paced environment
Exemplify a strongcommitment and willingness to provide excellent customer service
Maintain a neat, clean andprofessionalappearance
Possess strong interpersonal and communication skills
Sound judgement; abletomake sound decisions
Available to work evenings, weekends, and holidays
3. Usher Supervisor
Job Summary
The
Usher Supervisor
will be responsible for supervising the usher staff to ensure a superior level of guest service is provided to the guests / customers at the event.
Essential Functions
Supervise usher staff
and
daily operations and a
ttend supervisor meetings.
Prepare and conduct Pep Rallies and pre
/post
show briefings.
Respond to and p
roblem solve guest complaints
and/or
concerns.
Monitor and report
all
policies and procedures violations
; co
nduct
progressive e
mployee
counseling with advisement from Assistant House Manager and House Manager.
Respond to and manage guest behavior issues based on the 1-2-3 approach.
Communicate with Security base via radio with earpiece if guest behavior requires and escalated response by that department.
Problem-solve guest ticketing problems in the lobby and at the seats when Ushers have an issue.
Communicate via radio with earpiece to box office for assistance in resolution.
Assist in relocation of guests with special needs, i.e., ADA guests, based on seat locations provided by box office.
Communicate
via radio with ear-piece within the department and with other
departments regarding issues including but not limited to
ticketing, guests with special needs/ADA, guest behavior,
guest injuries/illness, broken equipment, safety hazards,
VIP guests, etc.
Monitor uniform inventory and
supervise
uniform issue
(usher)
positions.
Prepare and conduct group interviews and training sessions
Required Qualification
A minimum education level of:
High School Diploma or its equivalency (BA/BS Degree Preferred)
A minimum of4
y
ears of related work experience
A minimum of 4 years work experience as an usher
Available to work nights, weekends and holidays
Excellentinterpersonal, communication, and problem solvingskills
Excellentcustomer service skills
Ability to effectively supervise, motivate and lead a productive team
Pay Scale:
Pay Scale varies dependent on venue.
Guest Services Staff: $19.00-20.00
Usher/Ticket Taker: $17.00-19.00
Usher Supervisor: $23.00
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description.
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