UCB
Overview
The Patient Services Implementation Lead provides strategic and operational leadership to the US Rare Patient Support Program (ONWARD) team. This role leads and coordinates tactics from inception to execution, bridging marketing, technology, program operations, training, and other functions. Who you’ll work with
Partners with colleagues within the PSP team and across the cross-functional team. This role interacts with Patient Experience, Operations, and Engagement teams within the ONWARD patient support program and is expected to interact with commercial, medical, market access, and learning and development teams. What you’ll do
Foster Strategic Collaboration: Cultivate a highly collaborative environment by partnering with Patient Support Program teams and cross-functional stakeholders. Ensure alignment and transparency across all project phases through structured communication channels. Drive Tactical Execution and Continuous Improvement: Oversee the implementation of project tactics with a focus on long-term sustainability. Continuously evaluate performance and identify opportunities for optimization by enhancing governance models, communication frameworks, and cross-functional forums. Lead Integrated Planning and Resource Management: Develop and maintain comprehensive project plans, schedules, and budgets. Coordinate resource allocation and integrate dependencies across related initiatives to ensure timely delivery of milestones and strategic objectives. Champion Change and Team Alignment: Lead change management efforts by inspiring teams toward shared goals. Facilitate alignment through clear vision-setting, stakeholder buy-in, and proactive conflict resolution. Mitigate Risks and Resolve Issues Proactively: Anticipate potential risks and operational challenges. Implement mitigation strategies and contingency plans to safeguard project integrity and ensure continuity. Establish Governance and Execution Excellence: Design and deploy fit-for-purpose governance structures and project management methodologies. Promote accountability, decision-making clarity, and performance tracking to drive project success. Education, experience and skills
Basic Requirement
Bachelor’s Degree 10+ years in pharmaceutical/biotech experience Preferred Requirements
MBA preferred PMP, PMI-ACP, CSM, or other project management certifications preferred Launch experience preferred Understanding of project management methodologies, such as Agile or Waterfall Familiarity with budgeting, scheduling, resource allocation, and risk management Prior experience working with key internal stakeholders including marketing, legal, market access, privacy, and compliance Works well under pressure, able to manage multiple priorities with excellent organizational and problem-solving skills Proactivity through planning, scheduling, and resourcing skills Excellent communication skills Prior experience working with Manufacturer-Sponsored Patient Support Programs preferred Strong teamwork and leadership skills – ability to influence across the internal matrix to drive change and gain stakeholder support Strong risk, issue, and opportunity management Compensation
This position\'s reasonably anticipated base salary range is $124,000-$162,800 annually. The actual salary offered will take into account internal equity and may also vary depending on the candidate’s geographic region, job-related knowledge, skills and experience, among other factors. About Us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science. Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We
go beyond
to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. We have embraced a hybrid-first approach to work, with roles typically hybrid (40% time in the office) unless stated otherwise. Equal Opportunity
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is voluntary and will not affect your application or employment. Any information provided will be kept confidential and used in accordance with applicable laws, orders, and regulations. If you require adjustments to our process to assist you in demonstrating your strengths and capabilities, contact us at US-Reasonable_Accommodation@ucb.com for application to US-based roles. If your enquiry does not relate to adjustments, we will not be able to assist through this channel.
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The Patient Services Implementation Lead provides strategic and operational leadership to the US Rare Patient Support Program (ONWARD) team. This role leads and coordinates tactics from inception to execution, bridging marketing, technology, program operations, training, and other functions. Who you’ll work with
Partners with colleagues within the PSP team and across the cross-functional team. This role interacts with Patient Experience, Operations, and Engagement teams within the ONWARD patient support program and is expected to interact with commercial, medical, market access, and learning and development teams. What you’ll do
Foster Strategic Collaboration: Cultivate a highly collaborative environment by partnering with Patient Support Program teams and cross-functional stakeholders. Ensure alignment and transparency across all project phases through structured communication channels. Drive Tactical Execution and Continuous Improvement: Oversee the implementation of project tactics with a focus on long-term sustainability. Continuously evaluate performance and identify opportunities for optimization by enhancing governance models, communication frameworks, and cross-functional forums. Lead Integrated Planning and Resource Management: Develop and maintain comprehensive project plans, schedules, and budgets. Coordinate resource allocation and integrate dependencies across related initiatives to ensure timely delivery of milestones and strategic objectives. Champion Change and Team Alignment: Lead change management efforts by inspiring teams toward shared goals. Facilitate alignment through clear vision-setting, stakeholder buy-in, and proactive conflict resolution. Mitigate Risks and Resolve Issues Proactively: Anticipate potential risks and operational challenges. Implement mitigation strategies and contingency plans to safeguard project integrity and ensure continuity. Establish Governance and Execution Excellence: Design and deploy fit-for-purpose governance structures and project management methodologies. Promote accountability, decision-making clarity, and performance tracking to drive project success. Education, experience and skills
Basic Requirement
Bachelor’s Degree 10+ years in pharmaceutical/biotech experience Preferred Requirements
MBA preferred PMP, PMI-ACP, CSM, or other project management certifications preferred Launch experience preferred Understanding of project management methodologies, such as Agile or Waterfall Familiarity with budgeting, scheduling, resource allocation, and risk management Prior experience working with key internal stakeholders including marketing, legal, market access, privacy, and compliance Works well under pressure, able to manage multiple priorities with excellent organizational and problem-solving skills Proactivity through planning, scheduling, and resourcing skills Excellent communication skills Prior experience working with Manufacturer-Sponsored Patient Support Programs preferred Strong teamwork and leadership skills – ability to influence across the internal matrix to drive change and gain stakeholder support Strong risk, issue, and opportunity management Compensation
This position\'s reasonably anticipated base salary range is $124,000-$162,800 annually. The actual salary offered will take into account internal equity and may also vary depending on the candidate’s geographic region, job-related knowledge, skills and experience, among other factors. About Us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science. Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We
go beyond
to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. We have embraced a hybrid-first approach to work, with roles typically hybrid (40% time in the office) unless stated otherwise. Equal Opportunity
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is voluntary and will not affect your application or employment. Any information provided will be kept confidential and used in accordance with applicable laws, orders, and regulations. If you require adjustments to our process to assist you in demonstrating your strengths and capabilities, contact us at US-Reasonable_Accommodation@ucb.com for application to US-based roles. If your enquiry does not relate to adjustments, we will not be able to assist through this channel.
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