ExplorUS
Overview
Join to apply for the
Lodging Manager
role at
ExplorUS . This onsite seasonal management role runs from May to October 2025. At Badlands National Park, every day is an adventure, and this position supports delivering an exceptional guest experience across Front Desk, Housekeeping, Laundry, Room Revenue, and Public Areas. Base pay range
$60.00/yr - $75.00/yr Note: The actual pay will be based on skills and experience; speak with your recruiter to learn more. Responsibilities
Assist in supervising and managing all lodging staff, ensuring exceptional service and operational efficiency across all departments. Create effective staff schedules, focusing on peak operating periods and efficient labor management to maintain smooth operations. Develop and implement programs to enhance team member relations and foster a positive work environment, ensuring guest satisfaction and employee morale. Conduct daily inspections of guest rooms and public areas, ensuring adherence to cleanliness, safety, and quality standards. Ensure compliance with lost and found procedures, key security, and other important operational protocols. Oversee communication between Housekeeping, Laundry, and Front Desk teams to ensure timely room releases and effective coordination. Possess a thorough knowledge of the Park and surrounding areas, and train staff to effectively communicate this information to guests. Assist the General Manager in preparing and monitoring departmental budgets, including revenues and expenses, on a monthly basis. Train and support guest services staff in using the company’s reservations and booking systems to ensure prompt and efficient service. Manage guest communications via direct marketing, social media, and other marketing channels as directed by the General Manager. Respond promptly and professionally to guest requests or complaints, ensuring resolutions are handled with care and attention. Coordinate with other departments regarding guest room availability, maintenance concerns, and other room management needs. Understand and comply with the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives. Perform other duties as outlined in the Duties Checklist and as requested by management. Position Requirements
Strong written and verbal communication skills, with the ability to communicate effectively with staff and guests. Ability to work a variety of shifts, including day, night, weekend, and holiday shifts. Expertise in computer systems, including Microsoft Office (Word, Excel, Outlook) and Rooms Management software. Ability to remain on feet for extended periods (up to 8 hours per day) in a fast-paced environment, working in close proximity to others. Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally, with frequent bending, twisting, and squatting required. Education And Experience
Education: High School Diploma or equivalent required; Bachelor’s degree in Hospitality, Sales, or Marketing preferred. Experience: Minimum of 2 years of front desk/room registration/hospitality experience preferred. At least 2 years of supervisory or management experience preferred. Additional Experience: National Park and/or Resort experience is highly preferred. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law. Seniorities and Employment
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Manufacturing Industries:
Hospitality Referrals increase your chances of interviewing at ExplorUS by 2x.
#J-18808-Ljbffr
Join to apply for the
Lodging Manager
role at
ExplorUS . This onsite seasonal management role runs from May to October 2025. At Badlands National Park, every day is an adventure, and this position supports delivering an exceptional guest experience across Front Desk, Housekeeping, Laundry, Room Revenue, and Public Areas. Base pay range
$60.00/yr - $75.00/yr Note: The actual pay will be based on skills and experience; speak with your recruiter to learn more. Responsibilities
Assist in supervising and managing all lodging staff, ensuring exceptional service and operational efficiency across all departments. Create effective staff schedules, focusing on peak operating periods and efficient labor management to maintain smooth operations. Develop and implement programs to enhance team member relations and foster a positive work environment, ensuring guest satisfaction and employee morale. Conduct daily inspections of guest rooms and public areas, ensuring adherence to cleanliness, safety, and quality standards. Ensure compliance with lost and found procedures, key security, and other important operational protocols. Oversee communication between Housekeeping, Laundry, and Front Desk teams to ensure timely room releases and effective coordination. Possess a thorough knowledge of the Park and surrounding areas, and train staff to effectively communicate this information to guests. Assist the General Manager in preparing and monitoring departmental budgets, including revenues and expenses, on a monthly basis. Train and support guest services staff in using the company’s reservations and booking systems to ensure prompt and efficient service. Manage guest communications via direct marketing, social media, and other marketing channels as directed by the General Manager. Respond promptly and professionally to guest requests or complaints, ensuring resolutions are handled with care and attention. Coordinate with other departments regarding guest room availability, maintenance concerns, and other room management needs. Understand and comply with the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives. Perform other duties as outlined in the Duties Checklist and as requested by management. Position Requirements
Strong written and verbal communication skills, with the ability to communicate effectively with staff and guests. Ability to work a variety of shifts, including day, night, weekend, and holiday shifts. Expertise in computer systems, including Microsoft Office (Word, Excel, Outlook) and Rooms Management software. Ability to remain on feet for extended periods (up to 8 hours per day) in a fast-paced environment, working in close proximity to others. Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally, with frequent bending, twisting, and squatting required. Education And Experience
Education: High School Diploma or equivalent required; Bachelor’s degree in Hospitality, Sales, or Marketing preferred. Experience: Minimum of 2 years of front desk/room registration/hospitality experience preferred. At least 2 years of supervisory or management experience preferred. Additional Experience: National Park and/or Resort experience is highly preferred. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law. Seniorities and Employment
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Manufacturing Industries:
Hospitality Referrals increase your chances of interviewing at ExplorUS by 2x.
#J-18808-Ljbffr