Aledade, Inc.
Join to apply for the
Program Specialist, ACO REACH
role at
Aledade, Inc.
Reporting directly to the ACO REACH Program Manager, the
Program Specialist
will be a pivotal contributor to the operational excellence and strategic growth of our ACO REACH initiatives. This role is responsible for the intricate management and refinement of core program processes, ensuring seamless execution across all facets of ACO REACH. The Specialist will analyze program performance, identify opportunities for optimization, and collaborate with diverse internal teams to implement solutions that enhance engagement and outcomes within the ACO REACH framework. This position translates strategic vision into operational reality, driving continuous improvement and scaling of the ACO REACH program.
Primary Duties
Working and supporting day-to-day ACO REACH processes and operations
Manage Zendesk incoming/outgoing communications for the ACO REACH team, handling all zendesk tickets and escalating as needed
Build out solutions in Monday.com for ACO REACH process and operations needs (Growth, SVA, Contacts, Practice lists, Provider lists, CMS tickets, etc.)
Utilize Medicare reports from 4i (quality, financial, claims reduction files, SVA response files) to generate reports and identify actionable insights
Use reports, calendars and internal tools (Tableau, Snowflake) to build internal and external decks for Contract and Resource Meetings, and Performance and Resource Meetings
Draft and maintain Aledade ACO REACH newsletter and manage distribution
Manage the Beneficiary Zoom Voicemail for the ACO REACH team, ensuring questions are answered and logged in Monday.com
Serve as a trusted planner, organizer, and executor for the ACO REACH team
Plan in Monday.com based on the ACO REACH calendar distributed by CMS to schedule deadlines, internally and externally
Maintain ACO REACH Google Drive folders with appropriate organization and access
Provide thoughts on opportunities for process development, needs or gaps
Offer suggestions and recommendations for ambiguous problems aligned with program goals
Think critically and move work forward without clearly defined next steps
Act as a researcher and advisor for special projects and cross-functional initiatives
Contribute to broader, interdepartmental projects/meetings
Support field teams, inbound questions, and project turnover coordination
Communicate statuses on operations and keep stakeholders informed of progress and roadblocks
Develop implementation plans and communications for BE/BEIs (Telehealth)
Provide details and insights during ACO REACH team meetings based on CMS communications, including reporting timelines and upcoming changes
Coordinate across departments to collect and submit SDOH data to CMS using the CMS-approved PRAPARE tool
Serve as a resource to the PTS team to assist with practice needs related to ACO REACH operations
Minimum Qualifications
Bachelor’s degree in a relevant field
3+ years of progressive healthcare experience
Thrives in a fast-paced environment and can manage multiple priorities
Familiar with project management tools such as Monday.com
Experience in data analytics using Excel or Google Sheets
Willingness to travel as needed to Aledade’s headquarters and other offsite meetings
Preferred Qualifications
Knowledge of CMS VBC programs
Ability to adapt communication style based on audience needs
Frequently and effectively collaborates cross-functionally
Exceptional written and verbal communications skills
Snowflake experience
Tableau experience
Self-starter with strong interpersonal skills
Proven ability to coordinate and facilitate new ideas into action while collaborating across multiple dynamic projects and teams
Physical Requirements
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required
Who We Are Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and are the largest network of independent primary care in the country. We aim to flip the script on traditional fee-for-service through value-based contracts, strengthen continuity of care, align incentives, and ensure primary care physicians are paid for keeping patients healthy. If you want to help create a health care system that is good for patients, for practices, and for society, and thrive in a collaborative, inclusive and remote-first culture, you’ve come to the right place.
What Does This Mean for You? At Aledade, you will be part of a creative culture driven by tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members from diverse backgrounds united by a passion for public health and our mission.
We offer a comprehensive benefits package designed for well-being, including flexible work arrangements, health/dental/vision coverage, generous PTO, volunteer days, parental leave, sabbatical after six years, educational programs, retirement plan with match, stock options, and more.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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Program Specialist, ACO REACH
role at
Aledade, Inc.
Reporting directly to the ACO REACH Program Manager, the
Program Specialist
will be a pivotal contributor to the operational excellence and strategic growth of our ACO REACH initiatives. This role is responsible for the intricate management and refinement of core program processes, ensuring seamless execution across all facets of ACO REACH. The Specialist will analyze program performance, identify opportunities for optimization, and collaborate with diverse internal teams to implement solutions that enhance engagement and outcomes within the ACO REACH framework. This position translates strategic vision into operational reality, driving continuous improvement and scaling of the ACO REACH program.
Primary Duties
Working and supporting day-to-day ACO REACH processes and operations
Manage Zendesk incoming/outgoing communications for the ACO REACH team, handling all zendesk tickets and escalating as needed
Build out solutions in Monday.com for ACO REACH process and operations needs (Growth, SVA, Contacts, Practice lists, Provider lists, CMS tickets, etc.)
Utilize Medicare reports from 4i (quality, financial, claims reduction files, SVA response files) to generate reports and identify actionable insights
Use reports, calendars and internal tools (Tableau, Snowflake) to build internal and external decks for Contract and Resource Meetings, and Performance and Resource Meetings
Draft and maintain Aledade ACO REACH newsletter and manage distribution
Manage the Beneficiary Zoom Voicemail for the ACO REACH team, ensuring questions are answered and logged in Monday.com
Serve as a trusted planner, organizer, and executor for the ACO REACH team
Plan in Monday.com based on the ACO REACH calendar distributed by CMS to schedule deadlines, internally and externally
Maintain ACO REACH Google Drive folders with appropriate organization and access
Provide thoughts on opportunities for process development, needs or gaps
Offer suggestions and recommendations for ambiguous problems aligned with program goals
Think critically and move work forward without clearly defined next steps
Act as a researcher and advisor for special projects and cross-functional initiatives
Contribute to broader, interdepartmental projects/meetings
Support field teams, inbound questions, and project turnover coordination
Communicate statuses on operations and keep stakeholders informed of progress and roadblocks
Develop implementation plans and communications for BE/BEIs (Telehealth)
Provide details and insights during ACO REACH team meetings based on CMS communications, including reporting timelines and upcoming changes
Coordinate across departments to collect and submit SDOH data to CMS using the CMS-approved PRAPARE tool
Serve as a resource to the PTS team to assist with practice needs related to ACO REACH operations
Minimum Qualifications
Bachelor’s degree in a relevant field
3+ years of progressive healthcare experience
Thrives in a fast-paced environment and can manage multiple priorities
Familiar with project management tools such as Monday.com
Experience in data analytics using Excel or Google Sheets
Willingness to travel as needed to Aledade’s headquarters and other offsite meetings
Preferred Qualifications
Knowledge of CMS VBC programs
Ability to adapt communication style based on audience needs
Frequently and effectively collaborates cross-functionally
Exceptional written and verbal communications skills
Snowflake experience
Tableau experience
Self-starter with strong interpersonal skills
Proven ability to coordinate and facilitate new ideas into action while collaborating across multiple dynamic projects and teams
Physical Requirements
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required
Who We Are Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and are the largest network of independent primary care in the country. We aim to flip the script on traditional fee-for-service through value-based contracts, strengthen continuity of care, align incentives, and ensure primary care physicians are paid for keeping patients healthy. If you want to help create a health care system that is good for patients, for practices, and for society, and thrive in a collaborative, inclusive and remote-first culture, you’ve come to the right place.
What Does This Mean for You? At Aledade, you will be part of a creative culture driven by tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members from diverse backgrounds united by a passion for public health and our mission.
We offer a comprehensive benefits package designed for well-being, including flexible work arrangements, health/dental/vision coverage, generous PTO, volunteer days, parental leave, sabbatical after six years, educational programs, retirement plan with match, stock options, and more.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
#J-18808-Ljbffr