Urban Alchemy
Job Details
Job Location : Portland Ops Office - Portland, OR
Position Type : Full Time
Salary Range : $26.00 Hourly Position:
Care Coordination Practitioner Term:
Full-time, hourly Pay:
$26/hour + health insurance, paid time off, and other benefits Location:
Portland, OR Reports To:
Care Coordination Manager Organization Description: Urban Alchemy is a nonprofit organization with the mission of transforming people and places through respect, compassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness, addiction, and homelessness. Since our founding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,100 employees. We provide community outreach and engagement, temporary housing for people experiencing homelessness, mobile bathrooms and showers, and street cleaning services. Urban Alchemy currently operates in the San Francisco Bay Area, Los Angeles County, Austin, Texas, and Portland, Oregon. Position Summary: The Care Coordination Practitioner uses the housing first model and trauma-informed care approach to help adults experiencing homelessness. They conduct assessments and help guests establish and achieve their short and long-term goals. The Practitioner works with guests to address immediate needs such as shelter, healthcare, education, employment, benefits, and counseling. They also help guests find long-term housing and connect them to resources to help maintain their housing and achieve self-sufficiency. Position Duties and Responsibilities: Position Specific: Ensure that interactions with guests are people-centered, solution-focused, and strengths-based Use the principles of harm reduction, trauma-informed care, and housing first when working with guests Practice self-awareness and cultural humility as a member of a diverse team Build positive relationships and trust with housed and unhoused community members Engage with individuals in distress, assess the cause, and use strategies to de-escalate the situation Perform wellness checks for guests who require close attention Maintain a caseload of 15-30 guests based on current needs and resources Work with guests to complete assessments, identify strengths and resources, and set goals Coordinate and monitor referrals to benefits, entitlements, health care, immigration services, employment opportunities, and other community services Manage contacts with outside agencies, acting as a guest liaison and support self-advocacy Coordinate with medical professionals and connect guests with crisis support services as needed Engage with guests to build a housing service plan and help them set attainable goals Assist guests with attaining correct documentation in preparation for permanent housing Set up individual files for new guests and ensure documents are secure and HIPAA guidelines followed Document all guest interactions, maintaining accurate notes and reports Project Specific: Provide transportation for guests to get to appointments and make home visits as needed Plan and lead groups and activities for guests based on their needs and interests Work flexible hours and/or shifts, weekends, and on-call shifts General: Treat all Urban Alchemy guests, staff, and stakeholders with compassion and respect Use emotional intelligence to effectively engage and connect with others Adhere to established procedures to provide a safe working environment Attend orientation and any additional training required by Urban Alchemy or our funders Must wear an Urban Alchemy uniform and ID badge Follow all Urban Alchemy’s policies and procedures Complete other duties as assigned in service to our guests and stakeholders Qualifications Position Requirements: Sensitivity to individuals with substance abuse and/or mental health issues Working knowledge of crisis intervention techniques Strong knowledge of social services, benefits, and entitlements Understanding of housing first, trauma-informed care, and harm reduction Demonstrated ability to collaborate and coordinate with other agencies Ability to handle sensitive and confidential information with discretion Excellent customer service skills 1+ year of professional experience providing case management services to individuals experiencing homelessness or closely related special needs population High school diploma, GED, or professional training is required, college preferred Bilingual (English/Spanish) a plus General: Must be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness Must be able to obtain and maintain background clearance Driver’s license and a good driving record preferred Physical Requirements: Expected to work in all weather conditions. Must be able to lift and carry up to 25 lbs Standing: 3+ hours per day Walking: 3+ hours per day Sitting: 3-5 hours per day Statement of Non-discrimination: Urban Alchemy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Job Location : Portland Ops Office - Portland, OR
Position Type : Full Time
Salary Range : $26.00 Hourly Position:
Care Coordination Practitioner Term:
Full-time, hourly Pay:
$26/hour + health insurance, paid time off, and other benefits Location:
Portland, OR Reports To:
Care Coordination Manager Organization Description: Urban Alchemy is a nonprofit organization with the mission of transforming people and places through respect, compassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness, addiction, and homelessness. Since our founding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,100 employees. We provide community outreach and engagement, temporary housing for people experiencing homelessness, mobile bathrooms and showers, and street cleaning services. Urban Alchemy currently operates in the San Francisco Bay Area, Los Angeles County, Austin, Texas, and Portland, Oregon. Position Summary: The Care Coordination Practitioner uses the housing first model and trauma-informed care approach to help adults experiencing homelessness. They conduct assessments and help guests establish and achieve their short and long-term goals. The Practitioner works with guests to address immediate needs such as shelter, healthcare, education, employment, benefits, and counseling. They also help guests find long-term housing and connect them to resources to help maintain their housing and achieve self-sufficiency. Position Duties and Responsibilities: Position Specific: Ensure that interactions with guests are people-centered, solution-focused, and strengths-based Use the principles of harm reduction, trauma-informed care, and housing first when working with guests Practice self-awareness and cultural humility as a member of a diverse team Build positive relationships and trust with housed and unhoused community members Engage with individuals in distress, assess the cause, and use strategies to de-escalate the situation Perform wellness checks for guests who require close attention Maintain a caseload of 15-30 guests based on current needs and resources Work with guests to complete assessments, identify strengths and resources, and set goals Coordinate and monitor referrals to benefits, entitlements, health care, immigration services, employment opportunities, and other community services Manage contacts with outside agencies, acting as a guest liaison and support self-advocacy Coordinate with medical professionals and connect guests with crisis support services as needed Engage with guests to build a housing service plan and help them set attainable goals Assist guests with attaining correct documentation in preparation for permanent housing Set up individual files for new guests and ensure documents are secure and HIPAA guidelines followed Document all guest interactions, maintaining accurate notes and reports Project Specific: Provide transportation for guests to get to appointments and make home visits as needed Plan and lead groups and activities for guests based on their needs and interests Work flexible hours and/or shifts, weekends, and on-call shifts General: Treat all Urban Alchemy guests, staff, and stakeholders with compassion and respect Use emotional intelligence to effectively engage and connect with others Adhere to established procedures to provide a safe working environment Attend orientation and any additional training required by Urban Alchemy or our funders Must wear an Urban Alchemy uniform and ID badge Follow all Urban Alchemy’s policies and procedures Complete other duties as assigned in service to our guests and stakeholders Qualifications Position Requirements: Sensitivity to individuals with substance abuse and/or mental health issues Working knowledge of crisis intervention techniques Strong knowledge of social services, benefits, and entitlements Understanding of housing first, trauma-informed care, and harm reduction Demonstrated ability to collaborate and coordinate with other agencies Ability to handle sensitive and confidential information with discretion Excellent customer service skills 1+ year of professional experience providing case management services to individuals experiencing homelessness or closely related special needs population High school diploma, GED, or professional training is required, college preferred Bilingual (English/Spanish) a plus General: Must be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness Must be able to obtain and maintain background clearance Driver’s license and a good driving record preferred Physical Requirements: Expected to work in all weather conditions. Must be able to lift and carry up to 25 lbs Standing: 3+ hours per day Walking: 3+ hours per day Sitting: 3-5 hours per day Statement of Non-discrimination: Urban Alchemy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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