ABB
Join to apply for the
Field Service Technician
role at
ABB .
Overview At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
Responsibilities
Work on-site with the customer, identifying opportunities to improve the customer’s operation and eliminate their pain points.
Perform field service tasks, identifying technical issues and performing analysis through on-site trouble shooting activities for which you are certified to perform.
Prepare material lists for service activity and ensure all materials, parts, and equipment meet quality standards and are available for service activities.
Perform installation and commissioning, maintenance, repairs, extensions, upgrades and retrofits, end of life services, replacements, etc.
Contribute to customer satisfaction by building and maintaining a positive relationship.
Potentially identify new sales opportunities while working to meet the customer needs and communicate the opportunities internally.
Proactively identify potential equipment failures and request proactive corrective actions.
Proactively identify product and quality improvement.
Provide recommendations to management to improve operations and customer service.
Follow safety rules and maintain safe work and environmental practices. Report unsafe practices and incidents.
Qualifications
Bachelor’s degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years’ experience in servicing critical power equipment; or 5 years equivalent work/military experience
Electrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30)
Experience in installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems
Advanced ability to write test plans, scope of work and reports detailing test results
Must have valid US Drivers License
Candidates must already have a work authorization that allows them to work for ABB in the United States.
Benefits Summary
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Seniority level Not Applicable
Employment type Full-time
Job function Engineering and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
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Field Service Technician
role at
ABB .
Overview At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
Responsibilities
Work on-site with the customer, identifying opportunities to improve the customer’s operation and eliminate their pain points.
Perform field service tasks, identifying technical issues and performing analysis through on-site trouble shooting activities for which you are certified to perform.
Prepare material lists for service activity and ensure all materials, parts, and equipment meet quality standards and are available for service activities.
Perform installation and commissioning, maintenance, repairs, extensions, upgrades and retrofits, end of life services, replacements, etc.
Contribute to customer satisfaction by building and maintaining a positive relationship.
Potentially identify new sales opportunities while working to meet the customer needs and communicate the opportunities internally.
Proactively identify potential equipment failures and request proactive corrective actions.
Proactively identify product and quality improvement.
Provide recommendations to management to improve operations and customer service.
Follow safety rules and maintain safe work and environmental practices. Report unsafe practices and incidents.
Qualifications
Bachelor’s degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years’ experience in servicing critical power equipment; or 5 years equivalent work/military experience
Electrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30)
Experience in installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems
Advanced ability to write test plans, scope of work and reports detailing test results
Must have valid US Drivers License
Candidates must already have a work authorization that allows them to work for ABB in the United States.
Benefits Summary
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Seniority level Not Applicable
Employment type Full-time
Job function Engineering and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
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