Hartford HealthCare
Patient Service Coordinator (PSC) - Cardiology
Hartford HealthCare, Westerly, Rhode Island, us, 02891
Overview
Location: 45 Wells St Westerly RI (10545). Shift: Mon-Fri. Hartford HealthCare Medical Group is one of the largest medical practices in New England with locations throughout Connecticut and Rhode Island, offering primary care, urgent care and more than 30 different specialties. This role serves patients by greeting them, registering patients, maintaining records and accounts, and facilitating communication between patients and healthcare providers to ensure efficient office operations. Responsibilities and duties: the Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards; schedules appointments and ensures appropriate preparations are communicated to patients (referrals, x-rays, medical reports, etc.). Responsibilities
Delivers exceptional customer service with the HHC brand experience. Welcomes patients in person or on the telephone and takes detailed messages as needed. Registers arriving patients, including insurance verifications, patient demographic updates, and video visits. Uses Epic, patient portal and appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update files and patients’ records. Manages high call volumes. Follows Standard Work to ensure efficient patient experience. Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations. Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained. Collects co-payments and explains office payment policies to patients. Qualifications
Flexibility to travel between our three sister offices along the shoreline as needed to support team coverage. High school diploma/GED or equivalent, OR a minimum of 2 years customer service experience preferred 1 year customer service experience in a fast-paced medical office Epic experience preferred.
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Location: 45 Wells St Westerly RI (10545). Shift: Mon-Fri. Hartford HealthCare Medical Group is one of the largest medical practices in New England with locations throughout Connecticut and Rhode Island, offering primary care, urgent care and more than 30 different specialties. This role serves patients by greeting them, registering patients, maintaining records and accounts, and facilitating communication between patients and healthcare providers to ensure efficient office operations. Responsibilities and duties: the Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards; schedules appointments and ensures appropriate preparations are communicated to patients (referrals, x-rays, medical reports, etc.). Responsibilities
Delivers exceptional customer service with the HHC brand experience. Welcomes patients in person or on the telephone and takes detailed messages as needed. Registers arriving patients, including insurance verifications, patient demographic updates, and video visits. Uses Epic, patient portal and appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update files and patients’ records. Manages high call volumes. Follows Standard Work to ensure efficient patient experience. Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations. Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained. Collects co-payments and explains office payment policies to patients. Qualifications
Flexibility to travel between our three sister offices along the shoreline as needed to support team coverage. High school diploma/GED or equivalent, OR a minimum of 2 years customer service experience preferred 1 year customer service experience in a fast-paced medical office Epic experience preferred.
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