Harvey Nash
Vendor operations manager (Escalation management)
Harvey Nash, Atlanta, Georgia, United States, 30383
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Base pay range
$30.00/hr - $33.00/hr Direct message the job poster from Harvey Nash Atlanta, GA (Hybrid - 4 in office, 1 remote (set day)) 6 Months HA Operations Specialist KEY RESPONSBILITES/REQUIREMENTS: This position supports the day-to-day operations of the outsourced Business Center (BC) for the Builder Direct network. The operations specialist will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with Client’s approved operational goals. The operations specialist would be responsible for auditing the vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI’s. This position also supports process improvement, new SOP implementation, and ad hoc requests. They will serve as a liaison between Client and Builder Direct account representatives. This individual will strive to maintain the standing relationship between Client and the Builder Direct account by ensuring that all issues are remedied in a timely manner, while adhering to Client’s policies and procedures. Key Responsibilities Assist with Builder Direct escalations Support new builder site launch, including pre-walk, and final mile coordination Act as the internal escalation point for Builder Direct issues Manage final mile relationship and escalations Manage Builder Direct contact center to ensure timely and accurate responses Knowledge, Skills and Education Hands-on experience with customer service, order management, and sales operations Must be flexible and adaptable to Client’s fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities Solution-driven; and can perform root-cause analysis to quickly find and present resolutions – looking for someone that is a forward thinker Strong Proficiency with Microsoft Office – Excel & PPT Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams Must have the ability to meet deadlines in a fast-paced and demanding environment Regular, consistent and punctual attendance. Must be able to occasionally work nights and weekends Bachelor’s degree highly preferred Years of experience: 4+ years Preferred: Some experience with Agile project/procedure management would be a HUGE BONUS! Skills Stays up-to-date Can easily document a new process or problem Can collect and condense data into information that can be acted on Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs Building internal cross-functional relationships and partnerships. Additional Info This position requires transactional coordination to ensure smooth delivery to consumers. The candidate will interact with multiple departments (internal and external): Builder Direct representatives (External - staff) Delivery Partner (External- staff) Client Departments (Internal – staff) Business Center Vendor (External - Supervisor teams to floor associates) This role will oversee all necessary duties to sustain Client’s main goal of ensuring a smooth delivery experience for the Builder Direct accounts purchasing home appliances from Client. This role will support all necessary duties to sustain vendor manager’s main goal of ensuring a smooth delivery experience for the Builder Direct accounts who are purchasing Client home appliances. Excel, independent thinker, solution driven Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Customer Service and Business Development Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Harvey Nash by 2x Get notified about new Operations Manager jobs in
Atlanta, GA . Operations Manager - $120k-$175k + Bonus & Equity (Med Device)
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$30.00/hr - $33.00/hr Direct message the job poster from Harvey Nash Atlanta, GA (Hybrid - 4 in office, 1 remote (set day)) 6 Months HA Operations Specialist KEY RESPONSBILITES/REQUIREMENTS: This position supports the day-to-day operations of the outsourced Business Center (BC) for the Builder Direct network. The operations specialist will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with Client’s approved operational goals. The operations specialist would be responsible for auditing the vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI’s. This position also supports process improvement, new SOP implementation, and ad hoc requests. They will serve as a liaison between Client and Builder Direct account representatives. This individual will strive to maintain the standing relationship between Client and the Builder Direct account by ensuring that all issues are remedied in a timely manner, while adhering to Client’s policies and procedures. Key Responsibilities Assist with Builder Direct escalations Support new builder site launch, including pre-walk, and final mile coordination Act as the internal escalation point for Builder Direct issues Manage final mile relationship and escalations Manage Builder Direct contact center to ensure timely and accurate responses Knowledge, Skills and Education Hands-on experience with customer service, order management, and sales operations Must be flexible and adaptable to Client’s fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities Solution-driven; and can perform root-cause analysis to quickly find and present resolutions – looking for someone that is a forward thinker Strong Proficiency with Microsoft Office – Excel & PPT Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams Must have the ability to meet deadlines in a fast-paced and demanding environment Regular, consistent and punctual attendance. Must be able to occasionally work nights and weekends Bachelor’s degree highly preferred Years of experience: 4+ years Preferred: Some experience with Agile project/procedure management would be a HUGE BONUS! Skills Stays up-to-date Can easily document a new process or problem Can collect and condense data into information that can be acted on Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs Building internal cross-functional relationships and partnerships. Additional Info This position requires transactional coordination to ensure smooth delivery to consumers. The candidate will interact with multiple departments (internal and external): Builder Direct representatives (External - staff) Delivery Partner (External- staff) Client Departments (Internal – staff) Business Center Vendor (External - Supervisor teams to floor associates) This role will oversee all necessary duties to sustain Client’s main goal of ensuring a smooth delivery experience for the Builder Direct accounts purchasing home appliances from Client. This role will support all necessary duties to sustain vendor manager’s main goal of ensuring a smooth delivery experience for the Builder Direct accounts who are purchasing Client home appliances. Excel, independent thinker, solution driven Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Customer Service and Business Development Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Harvey Nash by 2x Get notified about new Operations Manager jobs in
Atlanta, GA . Operations Manager - $120k-$175k + Bonus & Equity (Med Device)
Atlanta, GA $120,000.00-$175,000.00 2 weeks ago Fairburn, GA $125,000.00-$215,000.00 6 days ago Sr. Manager Continuous Improvement - Distribution Operations
Duluth, GA $104,100.00-$173,500.00 3 days ago Sr. Operations Manager (Tea Around Town) Atlanta, GA.
Atlanta, GA $75,000.00-$90,000.00 3 days ago Operations Coordinator - Vehicle Personalization
Atlanta, GA $110,000.00-$140,000.00 1 week ago Office Operations Manager – Regional/District Management Team
Stone Mountain, GA $120,000.00-$150,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr