Michaels Stores
Overview
Full Time Customer Experience Manager at Michaels Stores in Venice, FL. Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Qualifications
Retail management experience preferred Physical Requirements
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor to discuss accommodations Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Work Environment
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job About Michaels
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. Michaels is the best place for all things creative. Michaels prioritizes the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, employee discounts, and more. For more information, visit mikbenefits.com. Equal Opportunity Employer
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations to applicants who need them during the job application or interview process. For accommodations, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Note
EEOC Know Your Rights Poster in English and Spanish; Federal FMLA Poster; Federal EEO Poster are available as part of the employment information.
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Full Time Customer Experience Manager at Michaels Stores in Venice, FL. Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Qualifications
Retail management experience preferred Physical Requirements
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor to discuss accommodations Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Work Environment
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job About Michaels
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. Michaels is the best place for all things creative. Michaels prioritizes the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, employee discounts, and more. For more information, visit mikbenefits.com. Equal Opportunity Employer
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations to applicants who need them during the job application or interview process. For accommodations, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Note
EEOC Know Your Rights Poster in English and Spanish; Federal FMLA Poster; Federal EEO Poster are available as part of the employment information.
#J-18808-Ljbffr