Sage Hospitality Group
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Pay
Base pay range: $62,000.00/yr - $65,000.00/yr Retrieved from the description. Overview
Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally. Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts, ensuring guest satisfaction. Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate cash handling methods and procedures, to present timely and precise hotel charges at check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations by communicating hotel rates and information and using suggestive selling techniques to sell room rates, increase occupancy and revenue. Maintains good guest relations by staying informed about in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone. Operates PBX equipment by handling incoming/outgoing calls and wake-up scheduling to provide timely service. Controls cash transactions at the front desk and maintains responsibility for personal bank per hotel policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned by management. Assists and makes recommendations to the Assistant General Manager in performance evaluations, discipline and terminations as appropriate. Coordinates guest service efforts for group arrivals/departures and guest transportation to maximize guest experience. Coordinates and supervises relationships with valet, taxi services and Airport Connection to provide high-quality service. Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Greets guests, offers check-in/check-out assistance, delivers laundry and stores luggage; provides guest transportation as required by procedures. Orders supplies and maintains inventory control to minimize unnecessary expenses. Follows up on guest complaints or problems in a timely and professional fashion to ensure quality guest experience. Implements emergency training and procedures to protect guests, staff and assets. Provides weekly schedule for all Front Office Associates, posted by 3pm on Friday. Responsible for covering/finding replacements for call-offs and ensuring effective communication to subordinates on hotel activities. Ensures all new hires are aware of hotel operations and all associates are trained on Fosse and other systems/procedures; ensures Front Desk staff are SSM trained. Provides motivation to the department and ensures Front Office duties are completed daily (checklists, logs, etc.). Assists other departments to contribute to overall hotel performance and ensures Front Office representation at Safety Committee Meetings. Participates in Hotel MOD program. Education/Formal Training
High School diploma or equivalent Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Knowledge/Skills
Must have total understanding of all hotel front office procedures. Working knowledge of guest services and hotel services, policies or operations; on-the-job learning. High school level mathematical aptitude; knowledge of cash handling and computerized systems. Experience dealing directly with the public and general customer service skills. Fluent in oral and written English. Ability to handle diverse customer service situations with tact and understanding. Highly organized with attention to detail, especially when multitasking. Excellent literacy to review correspondence, initiate reports, and conduct training. Physical Demands
The physical demands described are representative of those that must be met to perform essential functions. Reasonable accommodations may be made. Read written communications and use computer/keyboard. Operate computer, calculator and telephone for cash handling and paperwork. Follow verbal/written instructions, multitask, and communicate effectively. 90% of shift standing; occasional bending, kneeling, and lifting up to 25 lbs. Mobility to reach all areas of the hotel; occasional standing and carrying. Environment
Indoor, climate-controlled work environment; prolonged standing. US dollar salaries shown: USD $62,000.00 - USD $65,000.00 /Yr. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
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Base pay range: $62,000.00/yr - $65,000.00/yr Retrieved from the description. Overview
Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally. Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts, ensuring guest satisfaction. Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate cash handling methods and procedures, to present timely and precise hotel charges at check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations by communicating hotel rates and information and using suggestive selling techniques to sell room rates, increase occupancy and revenue. Maintains good guest relations by staying informed about in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone. Operates PBX equipment by handling incoming/outgoing calls and wake-up scheduling to provide timely service. Controls cash transactions at the front desk and maintains responsibility for personal bank per hotel policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned by management. Assists and makes recommendations to the Assistant General Manager in performance evaluations, discipline and terminations as appropriate. Coordinates guest service efforts for group arrivals/departures and guest transportation to maximize guest experience. Coordinates and supervises relationships with valet, taxi services and Airport Connection to provide high-quality service. Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Greets guests, offers check-in/check-out assistance, delivers laundry and stores luggage; provides guest transportation as required by procedures. Orders supplies and maintains inventory control to minimize unnecessary expenses. Follows up on guest complaints or problems in a timely and professional fashion to ensure quality guest experience. Implements emergency training and procedures to protect guests, staff and assets. Provides weekly schedule for all Front Office Associates, posted by 3pm on Friday. Responsible for covering/finding replacements for call-offs and ensuring effective communication to subordinates on hotel activities. Ensures all new hires are aware of hotel operations and all associates are trained on Fosse and other systems/procedures; ensures Front Desk staff are SSM trained. Provides motivation to the department and ensures Front Office duties are completed daily (checklists, logs, etc.). Assists other departments to contribute to overall hotel performance and ensures Front Office representation at Safety Committee Meetings. Participates in Hotel MOD program. Education/Formal Training
High School diploma or equivalent Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Knowledge/Skills
Must have total understanding of all hotel front office procedures. Working knowledge of guest services and hotel services, policies or operations; on-the-job learning. High school level mathematical aptitude; knowledge of cash handling and computerized systems. Experience dealing directly with the public and general customer service skills. Fluent in oral and written English. Ability to handle diverse customer service situations with tact and understanding. Highly organized with attention to detail, especially when multitasking. Excellent literacy to review correspondence, initiate reports, and conduct training. Physical Demands
The physical demands described are representative of those that must be met to perform essential functions. Reasonable accommodations may be made. Read written communications and use computer/keyboard. Operate computer, calculator and telephone for cash handling and paperwork. Follow verbal/written instructions, multitask, and communicate effectively. 90% of shift standing; occasional bending, kneeling, and lifting up to 25 lbs. Mobility to reach all areas of the hotel; occasional standing and carrying. Environment
Indoor, climate-controlled work environment; prolonged standing. US dollar salaries shown: USD $62,000.00 - USD $65,000.00 /Yr. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at Sage Hospitality Group by 2x Get notified about new Front Office Manager jobs in
Baltimore, MD .
#J-18808-Ljbffr