DP World
Senior Manager, Retail Setup & Compliance
DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. DP World Logistics is on a mission to empower our contract logistics customers with seamless experiences. We are looking for a passionate Senior Manager to lead onboarding and ensure compliance while guiding newly acquired customers through an engaging and successful orientation journey.
Overview Role: Senior Manager, Retail Setup & Compliance. Location: Remote or any major U.S. city with DPW presence (e.g., Perris, Olive Branch, Miami, Fairburn). This role focuses on customer onboarding, lifecycle management, and ensuring compliance integrity across retail channels.
Responsibilities
Serve as the executive-level liaison for new customer onboarding, ensuring strategic alignment with client expectations and company capabilities.
Translate customer requirements into scalable, detailed operational frameworks and playbooks.
Lead onboarding project governance, including project plans, timelines, budgets, and executive-level status reporting.
Oversee execution of large-scale retail setup projects (new store launches, resets, expansions, and remodels), ensuring flawless delivery and compliance.
Establish, communicate, and enforce compliance standards for labeling, routing guides, EDI, packaging, and regulatory obligations across all retail channels.
Implement compliance monitoring frameworks, audits, and risk controls to minimize penalties, chargebacks, and reputational risks.
Serve as the senior relationship owner for key accounts, driving trust-based partnerships and acting as the customer’s executive advocate.
Lead quarterly and monthly business reviews (QBRs/MBRs) with customers, analyzing performance trends, KPIs, and continuous growth opportunities.
Partner with sales and commercial teams to expand service offerings, identify new revenue streams, and execute account growth strategies.
Design and maintain executive dashboards and performance scorecards to measure onboarding success, compliance health, and account profitability.
Drive adoption of best practices and lessons learned across accounts, creating standardized playbooks and scalable processes.
Qualifications & Competencies
Education: Bachelor’s degree in Business, Supply Chain, Operations, or a related field; Master’s degree or professional certifications (e.g., PMP, Lean Six Sigma, CPIM) preferred.
Experience: 7+ years of progressive experience in customer onboarding, account management, retail operations, or compliance, with at least 3+ years in a leadership or senior management role.
Retail Compliance Expertise: Demonstrated knowledge of retail compliance standards, including labeling, routing guides, EDI, packaging, and regulatory requirements.
Customer & Account Leadership: Proven track record in building and sustaining long-term customer relationships, with experience influencing and presenting to C-level executives.
Project & Program Management: Expertise in leading cross-functional projects from initiation through execution, with proficiency in tools (e.g., Smartsheet, MS Project, Power BI, Salesforce/CRM).
Analytical & Strategic Thinking: Ability to analyze data, interpret KPIs, and use insights to drive strategic account growth, compliance improvements, and operational excellence.
Communication & Negotiation: Excellent communication, presentation, and negotiation skills with the ability to simplify complex concepts and influence senior stakeholders.
Leadership: Experience mentoring and developing high-performing teams, with the ability to lead through change and drive accountability.
Adaptability & Problem-Solving: Thrives in a fast-paced environment, navigates ambiguity, and proactively resolves compliance or operational risks.
Travel: Willingness and ability to travel as required (up to 60%).
About The Role
Lead onboarding governance and ensure strategic alignment with client expectations and company capabilities.
Translate customer requirements into scalable operational frameworks and playbooks.
Oversee executive-level status reporting and project budgets for onboarding initiatives.
Manage large-scale retail setup projects to ensure compliant and timely delivery.
Enforce compliance standards across labeling, routing guides, EDI, packaging, and regulatory obligations.
Establish and monitor compliance programs, audits, and risk controls.
Maintain executive-level relationship ownership for key accounts and advocate for customers.
Conduct QBRs/MBRs analyzing performance trends and growth opportunities.
Collaborate with sales and commercial teams to identify new revenue opportunities.
Create executive dashboards and scorecards to measure onboarding, compliance, and profitability.
Promote best practices and standardized playbooks across accounts.
Compensation DP World offers a market-competitive compensation package within a growing international organization.
About DP World DP World exists to make the world’s trade flow better, changing what’s possible for customers and communities. We have a diverse team across 159 nationalities in 77 countries, operating across Ports and Terminals, Marine Services, Logistics and Technology.
We invest in innovation and aim to create a culture where everyone feels respected, supported, and empowered to reach their potential. DP World includes syncreon, Imperial and P&O.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage
Warehousing and Storage
IT Services and IT Consulting
#J-18808-Ljbffr
Overview Role: Senior Manager, Retail Setup & Compliance. Location: Remote or any major U.S. city with DPW presence (e.g., Perris, Olive Branch, Miami, Fairburn). This role focuses on customer onboarding, lifecycle management, and ensuring compliance integrity across retail channels.
Responsibilities
Serve as the executive-level liaison for new customer onboarding, ensuring strategic alignment with client expectations and company capabilities.
Translate customer requirements into scalable, detailed operational frameworks and playbooks.
Lead onboarding project governance, including project plans, timelines, budgets, and executive-level status reporting.
Oversee execution of large-scale retail setup projects (new store launches, resets, expansions, and remodels), ensuring flawless delivery and compliance.
Establish, communicate, and enforce compliance standards for labeling, routing guides, EDI, packaging, and regulatory obligations across all retail channels.
Implement compliance monitoring frameworks, audits, and risk controls to minimize penalties, chargebacks, and reputational risks.
Serve as the senior relationship owner for key accounts, driving trust-based partnerships and acting as the customer’s executive advocate.
Lead quarterly and monthly business reviews (QBRs/MBRs) with customers, analyzing performance trends, KPIs, and continuous growth opportunities.
Partner with sales and commercial teams to expand service offerings, identify new revenue streams, and execute account growth strategies.
Design and maintain executive dashboards and performance scorecards to measure onboarding success, compliance health, and account profitability.
Drive adoption of best practices and lessons learned across accounts, creating standardized playbooks and scalable processes.
Qualifications & Competencies
Education: Bachelor’s degree in Business, Supply Chain, Operations, or a related field; Master’s degree or professional certifications (e.g., PMP, Lean Six Sigma, CPIM) preferred.
Experience: 7+ years of progressive experience in customer onboarding, account management, retail operations, or compliance, with at least 3+ years in a leadership or senior management role.
Retail Compliance Expertise: Demonstrated knowledge of retail compliance standards, including labeling, routing guides, EDI, packaging, and regulatory requirements.
Customer & Account Leadership: Proven track record in building and sustaining long-term customer relationships, with experience influencing and presenting to C-level executives.
Project & Program Management: Expertise in leading cross-functional projects from initiation through execution, with proficiency in tools (e.g., Smartsheet, MS Project, Power BI, Salesforce/CRM).
Analytical & Strategic Thinking: Ability to analyze data, interpret KPIs, and use insights to drive strategic account growth, compliance improvements, and operational excellence.
Communication & Negotiation: Excellent communication, presentation, and negotiation skills with the ability to simplify complex concepts and influence senior stakeholders.
Leadership: Experience mentoring and developing high-performing teams, with the ability to lead through change and drive accountability.
Adaptability & Problem-Solving: Thrives in a fast-paced environment, navigates ambiguity, and proactively resolves compliance or operational risks.
Travel: Willingness and ability to travel as required (up to 60%).
About The Role
Lead onboarding governance and ensure strategic alignment with client expectations and company capabilities.
Translate customer requirements into scalable operational frameworks and playbooks.
Oversee executive-level status reporting and project budgets for onboarding initiatives.
Manage large-scale retail setup projects to ensure compliant and timely delivery.
Enforce compliance standards across labeling, routing guides, EDI, packaging, and regulatory obligations.
Establish and monitor compliance programs, audits, and risk controls.
Maintain executive-level relationship ownership for key accounts and advocate for customers.
Conduct QBRs/MBRs analyzing performance trends and growth opportunities.
Collaborate with sales and commercial teams to identify new revenue opportunities.
Create executive dashboards and scorecards to measure onboarding, compliance, and profitability.
Promote best practices and standardized playbooks across accounts.
Compensation DP World offers a market-competitive compensation package within a growing international organization.
About DP World DP World exists to make the world’s trade flow better, changing what’s possible for customers and communities. We have a diverse team across 159 nationalities in 77 countries, operating across Ports and Terminals, Marine Services, Logistics and Technology.
We invest in innovation and aim to create a culture where everyone feels respected, supported, and empowered to reach their potential. DP World includes syncreon, Imperial and P&O.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage
Warehousing and Storage
IT Services and IT Consulting
#J-18808-Ljbffr