National Institute for Fitness and Sport "NIFS"
Fitness Center Assistant Director
National Institute for Fitness and Sport "NIFS", Indianapolis, Indiana, us, 46262
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Fitness Center Assistant Director
role at
National Institute for Fitness and Sport "NIFS" NIFS is hiring for a leadership role to support the operations of our state-of-the-art fitness center in the heart of downtown Indianapolis. The Assistant Director oversees staffing of the Fitness Center and serves as the liaison between Managers and the Fitness Center Director. Primary responsibilities include oversight of daily operations, customer service standards, membership software management as well as outcome reporting on member engagement and campaigns. The ideal candidate will have leadership experience with a strong focus on maintaining exceptional customer experiences for our diverse membership base. The Assistant Director reports to the Fitness Center Director.
Responsibilities
Supervises full-time Managers in the areas of Service Desk, Membership Services and Fitness Center.
Maintains regular communication with Managers to help guide them on customer service, membership campaigns, program development and service delivery.
Provides counsel to Managers regarding onsite staffing and/or customer service issues
Ensures NIFS customer service standards are delivered
Oversees NIFS quality assurance program including emergency procedure audits, member safety protocols, documentation, professional development requests
Evaluates engagement data for best practices and process improvement; sets expectations with Managers accordingly
Administers annual and semi-annual performance reviews to Managers and staff
Collaborates with Director and/or Managers to coordinate and participate in interviews for open positions
Supports facility needs including layout and design, ordering and maintenance of equipment
Approves payroll for Managers and helps oversee payroll, scheduling and PTO requests
Trains new staff members on the job description responsibilities; trains Managers on supervisory responsibilities
Assist in organizing staff meetings
Facilitates some/all of the following:
Submits and tracks approved budget; coordinates spending with/for Managers for programming and operational expenses
Monitors membership software system for proper functionality and management of NIFS database, billing, and member agreements (where applicable)
Works closely with outside vendors and partners and internal project managers as needed
Communicates frequently with Director regarding staffing issues (positive and negative), and other topics as appropriate; assists Director with departmental projects, as needed
Monitors and generates reports from membership software as needed; utilizes data for goal setting and outcome tracking with staff
Reports on data gathered from NIFS/staff programming for use by the Director
Maintains familiarity with and abides by the policies stated in the NIFS Employee Handbook
Performs other duties as assigned
Qualifications
Bachelor’s or Master’s degree in fitness management, exercise science, sports management or a related field from an accredited college or university; minimum of two years experience in management; proven record of supervising, motivating, and leading staff.
Current CPR/AED/First Aid certification required
ACSM certified or experience with industry guidelines preferred
May, at any time, be required to submit to and successfully pass a thorough background check and/or drug screen
NIFS is an Equal Opportunity Employer.
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Fitness Center Assistant Director
role at
National Institute for Fitness and Sport "NIFS" NIFS is hiring for a leadership role to support the operations of our state-of-the-art fitness center in the heart of downtown Indianapolis. The Assistant Director oversees staffing of the Fitness Center and serves as the liaison between Managers and the Fitness Center Director. Primary responsibilities include oversight of daily operations, customer service standards, membership software management as well as outcome reporting on member engagement and campaigns. The ideal candidate will have leadership experience with a strong focus on maintaining exceptional customer experiences for our diverse membership base. The Assistant Director reports to the Fitness Center Director.
Responsibilities
Supervises full-time Managers in the areas of Service Desk, Membership Services and Fitness Center.
Maintains regular communication with Managers to help guide them on customer service, membership campaigns, program development and service delivery.
Provides counsel to Managers regarding onsite staffing and/or customer service issues
Ensures NIFS customer service standards are delivered
Oversees NIFS quality assurance program including emergency procedure audits, member safety protocols, documentation, professional development requests
Evaluates engagement data for best practices and process improvement; sets expectations with Managers accordingly
Administers annual and semi-annual performance reviews to Managers and staff
Collaborates with Director and/or Managers to coordinate and participate in interviews for open positions
Supports facility needs including layout and design, ordering and maintenance of equipment
Approves payroll for Managers and helps oversee payroll, scheduling and PTO requests
Trains new staff members on the job description responsibilities; trains Managers on supervisory responsibilities
Assist in organizing staff meetings
Facilitates some/all of the following:
Submits and tracks approved budget; coordinates spending with/for Managers for programming and operational expenses
Monitors membership software system for proper functionality and management of NIFS database, billing, and member agreements (where applicable)
Works closely with outside vendors and partners and internal project managers as needed
Communicates frequently with Director regarding staffing issues (positive and negative), and other topics as appropriate; assists Director with departmental projects, as needed
Monitors and generates reports from membership software as needed; utilizes data for goal setting and outcome tracking with staff
Reports on data gathered from NIFS/staff programming for use by the Director
Maintains familiarity with and abides by the policies stated in the NIFS Employee Handbook
Performs other duties as assigned
Qualifications
Bachelor’s or Master’s degree in fitness management, exercise science, sports management or a related field from an accredited college or university; minimum of two years experience in management; proven record of supervising, motivating, and leading staff.
Current CPR/AED/First Aid certification required
ACSM certified or experience with industry guidelines preferred
May, at any time, be required to submit to and successfully pass a thorough background check and/or drug screen
NIFS is an Equal Opportunity Employer.
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