Intake Operations Division (DOHS)
Overview
Summary Protect your homeland and defend your culture. Join USCIS, America’s frontline defense against illegal foreign infiltration and fraud. As a
Management & Program Analyst , you will perform a wide range of administrative and analytical duties in support of the intake and processing of immigration applications and petitions. Duties
Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the Office of Intake and Document Production and are assigned based on the need of the agency. The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Performs management studies and analyses of applications that support the processing of immigration and citizenship benefit requests. Interprets complex guidance materials and analyzes the intent and meaning of related concepts. Provides technical assistance and direct support to OIDP and field office management staff on a variety of matters relating to the application of planning systems and management programs to meet mission requirements. Coordinates activities of staff, advises and provides analytical support on problem definitions, planning methodologies, policies, and procedures. Prepares detailed written reports regarding process improvement activities and accomplishments. Qualifications
GS-09 : One year of specialized experience equivalent to at least GS-07. Experience includes: (1) assisting with the development of background information for studies; (2) researching documents; compiling and charting statistical data; gathering, summarizing, and analyzing information for final reports; (3) carrying out portions of projects and identifying solutions. Education may be substituted for experience (Master’s degree or two years of graduate education, or J.D./LL.B.). GS-11 : One year of specialized experience equivalent to GS-09. Experience includes: conducting studies to identify and analyze problems; using analytical techniques and statistics to assess issues related to management processes; or substitution of doctoral degree or three years of graduate study for experience. GS-12 : One year of specialized experience equivalent to GS-11. Experience includes conducting studies, analyzing complex functions, participating in special studies, and supporting policy development and program improvements. Notes on combining experience and education may apply. See the full announcement for details. Education
Education/Transcript requirements apply as described in the announcement. Transcript required for combining education and experience. Required documents
Submit the documents listed in the announcement. This includes resume, transcripts if qualifying by education, and any other documents requested. If you are a current or former Federal employee, provide SF-50 and related information as described. How to apply
Click the Apply Online button. Answer questions and attach supporting documentation. Submit your application by the closing date. If USA Hire assessments are required, you will receive notification with the assessment link. Access USA Hire using your USAJOBS login credentials and complete assessments within the provided window. Resume and responses will be reused for future applications as applicable. Practice resources:
USA Hire Applicant Resource Center . Agency contact information
HROC Staffing Help Desk Phone: 952-697-8380 Email: HROCStaffingHelpDesk@uscis.dhs.gov Next steps
Once you submit your application, it will be reviewed for qualification and referred to the selecting official. Status updates are available in USAJOBS. A final offer may be made within 90 days after the closing date. If selected, a suitability/security background investigation will be conducted. Benefits
A federal benefits package includes health, dental, vision, life, and long-term care insurance; retirement; Thrift Savings Plan; flexible spending accounts; leave days; and paid federal holidays. Additional benefits may include telework and training opportunities. Additional information
This vacancy is open to multiple locations. Applicants are limited to selecting one location. Telework opportunities exist as per agency policy. Some information in the full announcement may be subject to change.
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Summary Protect your homeland and defend your culture. Join USCIS, America’s frontline defense against illegal foreign infiltration and fraud. As a
Management & Program Analyst , you will perform a wide range of administrative and analytical duties in support of the intake and processing of immigration applications and petitions. Duties
Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the Office of Intake and Document Production and are assigned based on the need of the agency. The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Performs management studies and analyses of applications that support the processing of immigration and citizenship benefit requests. Interprets complex guidance materials and analyzes the intent and meaning of related concepts. Provides technical assistance and direct support to OIDP and field office management staff on a variety of matters relating to the application of planning systems and management programs to meet mission requirements. Coordinates activities of staff, advises and provides analytical support on problem definitions, planning methodologies, policies, and procedures. Prepares detailed written reports regarding process improvement activities and accomplishments. Qualifications
GS-09 : One year of specialized experience equivalent to at least GS-07. Experience includes: (1) assisting with the development of background information for studies; (2) researching documents; compiling and charting statistical data; gathering, summarizing, and analyzing information for final reports; (3) carrying out portions of projects and identifying solutions. Education may be substituted for experience (Master’s degree or two years of graduate education, or J.D./LL.B.). GS-11 : One year of specialized experience equivalent to GS-09. Experience includes: conducting studies to identify and analyze problems; using analytical techniques and statistics to assess issues related to management processes; or substitution of doctoral degree or three years of graduate study for experience. GS-12 : One year of specialized experience equivalent to GS-11. Experience includes conducting studies, analyzing complex functions, participating in special studies, and supporting policy development and program improvements. Notes on combining experience and education may apply. See the full announcement for details. Education
Education/Transcript requirements apply as described in the announcement. Transcript required for combining education and experience. Required documents
Submit the documents listed in the announcement. This includes resume, transcripts if qualifying by education, and any other documents requested. If you are a current or former Federal employee, provide SF-50 and related information as described. How to apply
Click the Apply Online button. Answer questions and attach supporting documentation. Submit your application by the closing date. If USA Hire assessments are required, you will receive notification with the assessment link. Access USA Hire using your USAJOBS login credentials and complete assessments within the provided window. Resume and responses will be reused for future applications as applicable. Practice resources:
USA Hire Applicant Resource Center . Agency contact information
HROC Staffing Help Desk Phone: 952-697-8380 Email: HROCStaffingHelpDesk@uscis.dhs.gov Next steps
Once you submit your application, it will be reviewed for qualification and referred to the selecting official. Status updates are available in USAJOBS. A final offer may be made within 90 days after the closing date. If selected, a suitability/security background investigation will be conducted. Benefits
A federal benefits package includes health, dental, vision, life, and long-term care insurance; retirement; Thrift Savings Plan; flexible spending accounts; leave days; and paid federal holidays. Additional benefits may include telework and training opportunities. Additional information
This vacancy is open to multiple locations. Applicants are limited to selecting one location. Telework opportunities exist as per agency policy. Some information in the full announcement may be subject to change.
#J-18808-Ljbffr