LifeNet Health
Director, Family Support Services (10203-2025682)
LifeNet Health, Richmond, Virginia, United States, 23214
Director, Family Support Services (10203-2025682)
Join to apply for the
Director, Family Support Services (10203-2025682)
role at
LifeNet Health . This range is provided by LifeNet Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$115,356.00/yr - $153,808.00/yr AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. About This Job
Location: Richmond, VA Department: Family Support Services Schedule: Monday-Friday, Full-Time, Weekends & On-Call as Needed Clinical Status: Clinical Plus How You’ll Make An Impact
The Director of Family Support Services focuses on maximizing organ donation by providing education, support, and compassionate care to potential donor families. Responsible for overseeing and directing the family support services provided to families of potential organ donors. This includes planning, developing, and implementing strategies and programs to obtain donor authorization and provide emotional support during the donation process. Ensure staff are well-trained and equipped to effectively manage family interactions and support. Your work will have purpose every single day, contributing directly to life-changing outcomes. What You’ll Do
Operations: Directs the daily operations of the departments, and effectively performs key management functions, including departmental planning, staffing, staff development and deployment of resources. Ensures that families receive timely and appropriate support, education, and guidance during the donation consent process. Works closely with hospital staff, physicians, and other OPO staff to ensure a smooth and effective donation process. Implements programs, policies, and procedures related to family support, including a smooth transition to Family Support Services. Ensures accurate and complete documentation of all interaction with families. Assesses training needs, partners with Clinical Education to develop training materials, and conducts ongoing training for Family Support Coordinators. People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Uses established people processes (performance, development, succession, and career) to ensure team performance aligns with current and future standards. Strategic Planning: Develops, implements, and drives strategies to improve family support services and donation outcomes. Continuous Process Improvement: Oversees process improvements to the donation authorization process to maximize organ donation where applicable and in conjunction with industry standards and federal/state laws. Continuously evaluates Family Support Services programs and oversees process improvement to increase authorization rates. Participates in quality improvement initiatives to enhance family support services and donation rates. Data & Reporting: Oversees the collection of data related to family support, approaches, and authorizations to identify areas for improvement. What You’ll Bring
Minimum Requirements: Bachelor’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare Valid State Driver’s License TEN (10) years – Management experience with direct reports FIVE (5) years – Organ Procurement Organization (OPO), Transplant Center, and/or Healthcare industry experience Preferred Experience/Skills/Certifications Master’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare Certification – Family Service Coordinator FIFTEEN (15) years – Management experience with direct reports SEVEN (7) years – Organ Procurement Organization, Transplant Center, and/or Healthcare Industry experience Key Knowledge, Skills, & Abilities Organ Donation Process Knowledge: Strong understanding of the organ donation process, brain death, and family dynamics. Understanding of medical and legal principles related to organ donation, donor evaluation, and family support. Communication Skills: Written, verbal, and presentation; ability to engage, inspire, and influence individuals at different levels; frequently sharing information while listening to and understanding others’ points of view; able to build consensus groups. Strategic Thinking: Strategic planning and interfacing, especially for complex issues; impact of regulatory changes on internal processes and products; clear understanding of the link between function and strategy. Research, Analytical, Critical Thinking, and Problem Resolution Skills: Able to think through and solve problems step-by-step; leads thorough analysis with attention to detail and the big picture; able to look beyond the obvious for the best solution. Decision Making: Makes appropriate decisions regarding the educational needs for each hospital to ensure compliance in the referral of all deaths in a timely manner. Relationship Management: Able to build and sustain partnerships within the company and with external stakeholders to achieve goals. People Development: Engages in talent management practices to cultivate a workforce aligned with current and emerging talent needs. Why Join LifeNet Health
LifeNet Health is a mission-driven community dedicated to making a global impact through regenerative medicine. This section describes the workplace culture and rewards. The following benefits are representative and subject to eligibility. Affordable Medical, Dental, and Vision Coverage Profit Sharing Plan 403(b) Retirement Plan Paid Parental Leave Corporate Sponsored Events Generous Paid Time Off (vacation, sick days, holidays) Flexible Work Program Tuition reimbursement Career & Leadership Development Wellness Program Employee Assistance Program (EAP) Collaborative teammates Note: All benefits are subject to eligibility requirements and may be modified at any time. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. Compensation
Salary Range: $115,356 - $153,808 Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We maintain a drug-free workplace and conduct pre-employment substance abuse screening.
#J-18808-Ljbffr
Join to apply for the
Director, Family Support Services (10203-2025682)
role at
LifeNet Health . This range is provided by LifeNet Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$115,356.00/yr - $153,808.00/yr AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. About This Job
Location: Richmond, VA Department: Family Support Services Schedule: Monday-Friday, Full-Time, Weekends & On-Call as Needed Clinical Status: Clinical Plus How You’ll Make An Impact
The Director of Family Support Services focuses on maximizing organ donation by providing education, support, and compassionate care to potential donor families. Responsible for overseeing and directing the family support services provided to families of potential organ donors. This includes planning, developing, and implementing strategies and programs to obtain donor authorization and provide emotional support during the donation process. Ensure staff are well-trained and equipped to effectively manage family interactions and support. Your work will have purpose every single day, contributing directly to life-changing outcomes. What You’ll Do
Operations: Directs the daily operations of the departments, and effectively performs key management functions, including departmental planning, staffing, staff development and deployment of resources. Ensures that families receive timely and appropriate support, education, and guidance during the donation consent process. Works closely with hospital staff, physicians, and other OPO staff to ensure a smooth and effective donation process. Implements programs, policies, and procedures related to family support, including a smooth transition to Family Support Services. Ensures accurate and complete documentation of all interaction with families. Assesses training needs, partners with Clinical Education to develop training materials, and conducts ongoing training for Family Support Coordinators. People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Uses established people processes (performance, development, succession, and career) to ensure team performance aligns with current and future standards. Strategic Planning: Develops, implements, and drives strategies to improve family support services and donation outcomes. Continuous Process Improvement: Oversees process improvements to the donation authorization process to maximize organ donation where applicable and in conjunction with industry standards and federal/state laws. Continuously evaluates Family Support Services programs and oversees process improvement to increase authorization rates. Participates in quality improvement initiatives to enhance family support services and donation rates. Data & Reporting: Oversees the collection of data related to family support, approaches, and authorizations to identify areas for improvement. What You’ll Bring
Minimum Requirements: Bachelor’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare Valid State Driver’s License TEN (10) years – Management experience with direct reports FIVE (5) years – Organ Procurement Organization (OPO), Transplant Center, and/or Healthcare industry experience Preferred Experience/Skills/Certifications Master’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare Certification – Family Service Coordinator FIFTEEN (15) years – Management experience with direct reports SEVEN (7) years – Organ Procurement Organization, Transplant Center, and/or Healthcare Industry experience Key Knowledge, Skills, & Abilities Organ Donation Process Knowledge: Strong understanding of the organ donation process, brain death, and family dynamics. Understanding of medical and legal principles related to organ donation, donor evaluation, and family support. Communication Skills: Written, verbal, and presentation; ability to engage, inspire, and influence individuals at different levels; frequently sharing information while listening to and understanding others’ points of view; able to build consensus groups. Strategic Thinking: Strategic planning and interfacing, especially for complex issues; impact of regulatory changes on internal processes and products; clear understanding of the link between function and strategy. Research, Analytical, Critical Thinking, and Problem Resolution Skills: Able to think through and solve problems step-by-step; leads thorough analysis with attention to detail and the big picture; able to look beyond the obvious for the best solution. Decision Making: Makes appropriate decisions regarding the educational needs for each hospital to ensure compliance in the referral of all deaths in a timely manner. Relationship Management: Able to build and sustain partnerships within the company and with external stakeholders to achieve goals. People Development: Engages in talent management practices to cultivate a workforce aligned with current and emerging talent needs. Why Join LifeNet Health
LifeNet Health is a mission-driven community dedicated to making a global impact through regenerative medicine. This section describes the workplace culture and rewards. The following benefits are representative and subject to eligibility. Affordable Medical, Dental, and Vision Coverage Profit Sharing Plan 403(b) Retirement Plan Paid Parental Leave Corporate Sponsored Events Generous Paid Time Off (vacation, sick days, holidays) Flexible Work Program Tuition reimbursement Career & Leadership Development Wellness Program Employee Assistance Program (EAP) Collaborative teammates Note: All benefits are subject to eligibility requirements and may be modified at any time. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. Compensation
Salary Range: $115,356 - $153,808 Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We maintain a drug-free workplace and conduct pre-employment substance abuse screening.
#J-18808-Ljbffr