Texas Tech University
Position
Lubbock Job Title
Director - SUB Events & Guest Services Job Reference
42385BR Organization
Student Union and Activities Position Description
Directs, plans, coordinates and supervises the operations and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgement. About the University
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. It is committed to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. Lubbock is described as the "Hub City" and offers a vibrant arts and culture scene with access to surrounding major cities.
Major/Essential Functions
Event Management & Campus Engagement
Provides strategic oversight for university-wide events including VIP events, departmental programs, student organization events, orientation/recruitment (RRO/RRC), conferences, and camps.
Directs scheduling and use of SUB space for academic and classroom needs.
Collaborates with university partners to ensure events align with institutional mission, branding, and operational standards. Develops policies, procedures, and support structures to ensure safe, efficient, and high-quality event execution.
Reservable Spaces Oversight
Oversees daily operations and scheduling of all reservable SUB spaces including the Allen Theater, meeting rooms, common areas, organizational lockers, outdoor spaces, and games area.
Oversees audiovisual (AV) technology for meeting rooms, Allen Theater, and common spaces.
Serves on the Grounds Use Committee, ensuring responsible stewardship of SUB and adjacent campus event spaces. Implements systems and processes for equitable and efficient allocation of facilities.
Ensures spaces are maintained to meet safety, accessibility, and quality expectations.
Information & Guest Services
Directs information services including Info Desks and front office staff.
Oversees the SUB Building Ambassador Program partnership, creating a welcoming, customer-focused guest experience. Implements service training and accountability standards for frontline staff to support students, visitors, and external partners. Ensures consistent delivery of high-quality customer service that enhances the student and guest experience.
Student Staff Leadership & Development
Provides leadership and supervision for student staff including Building Managers, SetUps Crew, Info Students, and Allen Theater Crew. Ensures student staff receive effective training, mentoring, and professional development opportunities. Oversees scheduling, training, and performance evaluation of all area student employees.
Builds a student leadership culture that supports career readiness, teamwork, and service excellence.
Knowledge, Skills, and Abilities Knowledge:
Comprehensive knowledge of event planning and execution for a wide range of audiences, including VIPs, students, departments, and external clients.
In-depth understanding of facility scheduling, space management, and operational logistics within a student union or campus environment.
Strong working knowledge of customer service standards and guest experience principles in higher education or hospitality settings.
Familiarity with audiovisual (AV) systems, venue technology, and technical support for events.
Understanding of campus policies, accessibility standards, risk management, and compliance related to event operations and facility use.
Skills:
Strategic planning and project management skills, with the ability to lead multiple, high-profile events and initiatives simultaneously.
Advanced interpersonal and communication skills for collaborating with students, staff, faculty, leadership, and external partners.
Strong supervisory and team development skills, particularly with student employees in leadership and operational roles.
Proficiency in event management software, room scheduling systems (e.g., EMS), Microsoft Office Suite, and digital communication tools.
Skill in developing policies, training programs, and operational procedures that improve service quality and operational efficiency.
Abilities:
Ability to lead a complex, service-oriented operation with a focus on excellence, inclusivity, and alignment with institutional mission.
Ability to make data-informed decisions related to event success, space utilization, and guest service performance.
Ability to respond calmly and effectively to changing priorities, unforeseen challenges, and high-pressure event situations.
Ability to cultivate a welcoming and inclusive environment that enhances the student and guest experience.
Ability to build and maintain cross-functional partnerships that advance the use of campus facilities and promote community engagement.
Required Qualifications Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.
Preferred Qualifications Master's degree in Higher Education, Restaurant, Hotel & Institutional Management, or similar field preferred but not required. At least 5 years of experience in higher education, the service and hospitality industry or similar field plus management experience of high performing teams in a related field.
Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Does this position work in a research laboratory? No
Required Attachments Cover Letter, Professional/Personal References, Resume / CV
Job Details Job Type: Full Time
Pay Basis: Monthly
Job Family: Facilities Operations
Job Sub Family: Events Operations
Annualized Pay Range: $48,000 - $63,700 - $78,400
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Travel Travel Required: Up to 25%
Shift Day
Schedule Details travel and overtime as needed
Grant Funded? No
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
#J-18808-Ljbffr
Lubbock Job Title
Director - SUB Events & Guest Services Job Reference
42385BR Organization
Student Union and Activities Position Description
Directs, plans, coordinates and supervises the operations and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgement. About the University
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. It is committed to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. Lubbock is described as the "Hub City" and offers a vibrant arts and culture scene with access to surrounding major cities.
Major/Essential Functions
Event Management & Campus Engagement
Provides strategic oversight for university-wide events including VIP events, departmental programs, student organization events, orientation/recruitment (RRO/RRC), conferences, and camps.
Directs scheduling and use of SUB space for academic and classroom needs.
Collaborates with university partners to ensure events align with institutional mission, branding, and operational standards. Develops policies, procedures, and support structures to ensure safe, efficient, and high-quality event execution.
Reservable Spaces Oversight
Oversees daily operations and scheduling of all reservable SUB spaces including the Allen Theater, meeting rooms, common areas, organizational lockers, outdoor spaces, and games area.
Oversees audiovisual (AV) technology for meeting rooms, Allen Theater, and common spaces.
Serves on the Grounds Use Committee, ensuring responsible stewardship of SUB and adjacent campus event spaces. Implements systems and processes for equitable and efficient allocation of facilities.
Ensures spaces are maintained to meet safety, accessibility, and quality expectations.
Information & Guest Services
Directs information services including Info Desks and front office staff.
Oversees the SUB Building Ambassador Program partnership, creating a welcoming, customer-focused guest experience. Implements service training and accountability standards for frontline staff to support students, visitors, and external partners. Ensures consistent delivery of high-quality customer service that enhances the student and guest experience.
Student Staff Leadership & Development
Provides leadership and supervision for student staff including Building Managers, SetUps Crew, Info Students, and Allen Theater Crew. Ensures student staff receive effective training, mentoring, and professional development opportunities. Oversees scheduling, training, and performance evaluation of all area student employees.
Builds a student leadership culture that supports career readiness, teamwork, and service excellence.
Knowledge, Skills, and Abilities Knowledge:
Comprehensive knowledge of event planning and execution for a wide range of audiences, including VIPs, students, departments, and external clients.
In-depth understanding of facility scheduling, space management, and operational logistics within a student union or campus environment.
Strong working knowledge of customer service standards and guest experience principles in higher education or hospitality settings.
Familiarity with audiovisual (AV) systems, venue technology, and technical support for events.
Understanding of campus policies, accessibility standards, risk management, and compliance related to event operations and facility use.
Skills:
Strategic planning and project management skills, with the ability to lead multiple, high-profile events and initiatives simultaneously.
Advanced interpersonal and communication skills for collaborating with students, staff, faculty, leadership, and external partners.
Strong supervisory and team development skills, particularly with student employees in leadership and operational roles.
Proficiency in event management software, room scheduling systems (e.g., EMS), Microsoft Office Suite, and digital communication tools.
Skill in developing policies, training programs, and operational procedures that improve service quality and operational efficiency.
Abilities:
Ability to lead a complex, service-oriented operation with a focus on excellence, inclusivity, and alignment with institutional mission.
Ability to make data-informed decisions related to event success, space utilization, and guest service performance.
Ability to respond calmly and effectively to changing priorities, unforeseen challenges, and high-pressure event situations.
Ability to cultivate a welcoming and inclusive environment that enhances the student and guest experience.
Ability to build and maintain cross-functional partnerships that advance the use of campus facilities and promote community engagement.
Required Qualifications Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.
Preferred Qualifications Master's degree in Higher Education, Restaurant, Hotel & Institutional Management, or similar field preferred but not required. At least 5 years of experience in higher education, the service and hospitality industry or similar field plus management experience of high performing teams in a related field.
Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Does this position work in a research laboratory? No
Required Attachments Cover Letter, Professional/Personal References, Resume / CV
Job Details Job Type: Full Time
Pay Basis: Monthly
Job Family: Facilities Operations
Job Sub Family: Events Operations
Annualized Pay Range: $48,000 - $63,700 - $78,400
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Travel Travel Required: Up to 25%
Shift Day
Schedule Details travel and overtime as needed
Grant Funded? No
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
#J-18808-Ljbffr