Polaris Industries Inc.
Service Execution Leader Posted on 9/8/2025 USA Customer Service Requisition Num
Polaris Industries Inc., Wyoming, Minnesota, United States, 55092
Overview
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: The Service Execution Leader utilizes creativity, understanding of dealership service operations, project management skills, and integration across the organization to identify and lead projects for the improvement of dealer service execution and service processes, and assist in the development and execution of field quality campaigns. Post-field campaign release activities, such as internal team development and training, completion monitoring, and completion improvement support are key ongoing responsibilities.
Responsibilities
Identify and lead cross-functional projects for dealer service process improvements
Lead and work with the entire Service Communication Execution Integrated Project Team to determine and execute the best options for field corrective actions
Assist with completing tasks relating to the Service Communication Execution process and field corrective actions
Strategize, lead, and implement the integration of IS (Information Systems) updates necessary to support service process and field campaign execution
Utilize effective networking skills to influence improvement and prioritization of dealer service process projects
Responsible for coordinating and documenting dealer repair procedure beta testing
Monitor field campaign completion rates and results to ensure goals are being met, and develop campaign completion rate improvement plans with internal and external resources
Participate in Technical Service team initiatives, problem solving, and continuous improvement efforts
Manage dealership cases and escalations pertaining to field campaign execution
Other
Maintain a comprehensive service knowledge of Polaris products, systems, and dealership operations
Develop a working knowledge of regulatory (CPSC, NHTSA, EPA), specifically relating to consumer product recall requirements
Other responsibilities, as assigned
Qualifications Required:
Bachelor's degree in an Engineering, Industrial, or related technical discipline, or significant experience in similar technical project roles
3-5 years of related experience
Exemplary leadership and project management experience
Effective decision-making solving, networking, and negotiating skills
Strong ability to methodically evaluate complex problems and provide clear recommendations for resolution
Highly motivated self-starter with ability to work under pressure individually or in a team environment
Strong product and industry knowledge, including powersports and automotive dealer service operations
Mid-level proficiency with Microsoft Office products, including Excel (e.g. managing large datasets to identify trends, compare and reconcile data, and model findings) and PowerPoint
Preferred:
Bachelor's degree in an Engineering discipline, Engineering Technology, Business Management, Industrial Science, or related field
3-5 years of experience in an automotive, powersports, or related dealership environment
Working knowledge of Microsoft SharePoint, CRM, and PowerBI environments
Working Conditions
Fast-paced, general office environment between all Twin Cities offices
Significant interaction with dealers and customers
Heavy workload during field campaign launches
Up to 20% travel, especially to area and regional dealerships
Compensation
The starting pay range for Minnesota is $73,000 to $85,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.
#LI-ERF1 #LI-ONSITE To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
Benefits and About Polaris At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. Polaris provides stock ownership features and a suite of benefits including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings, and paid volunteer time off.
EEO Statement Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or Talent.Acquisition@Polaris.com. To read more about employment discrimination protection under U.S. federal law, see Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).
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At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: The Service Execution Leader utilizes creativity, understanding of dealership service operations, project management skills, and integration across the organization to identify and lead projects for the improvement of dealer service execution and service processes, and assist in the development and execution of field quality campaigns. Post-field campaign release activities, such as internal team development and training, completion monitoring, and completion improvement support are key ongoing responsibilities.
Responsibilities
Identify and lead cross-functional projects for dealer service process improvements
Lead and work with the entire Service Communication Execution Integrated Project Team to determine and execute the best options for field corrective actions
Assist with completing tasks relating to the Service Communication Execution process and field corrective actions
Strategize, lead, and implement the integration of IS (Information Systems) updates necessary to support service process and field campaign execution
Utilize effective networking skills to influence improvement and prioritization of dealer service process projects
Responsible for coordinating and documenting dealer repair procedure beta testing
Monitor field campaign completion rates and results to ensure goals are being met, and develop campaign completion rate improvement plans with internal and external resources
Participate in Technical Service team initiatives, problem solving, and continuous improvement efforts
Manage dealership cases and escalations pertaining to field campaign execution
Other
Maintain a comprehensive service knowledge of Polaris products, systems, and dealership operations
Develop a working knowledge of regulatory (CPSC, NHTSA, EPA), specifically relating to consumer product recall requirements
Other responsibilities, as assigned
Qualifications Required:
Bachelor's degree in an Engineering, Industrial, or related technical discipline, or significant experience in similar technical project roles
3-5 years of related experience
Exemplary leadership and project management experience
Effective decision-making solving, networking, and negotiating skills
Strong ability to methodically evaluate complex problems and provide clear recommendations for resolution
Highly motivated self-starter with ability to work under pressure individually or in a team environment
Strong product and industry knowledge, including powersports and automotive dealer service operations
Mid-level proficiency with Microsoft Office products, including Excel (e.g. managing large datasets to identify trends, compare and reconcile data, and model findings) and PowerPoint
Preferred:
Bachelor's degree in an Engineering discipline, Engineering Technology, Business Management, Industrial Science, or related field
3-5 years of experience in an automotive, powersports, or related dealership environment
Working knowledge of Microsoft SharePoint, CRM, and PowerBI environments
Working Conditions
Fast-paced, general office environment between all Twin Cities offices
Significant interaction with dealers and customers
Heavy workload during field campaign launches
Up to 20% travel, especially to area and regional dealerships
Compensation
The starting pay range for Minnesota is $73,000 to $85,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.
#LI-ERF1 #LI-ONSITE To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
Benefits and About Polaris At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. Polaris provides stock ownership features and a suite of benefits including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings, and paid volunteer time off.
EEO Statement Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or Talent.Acquisition@Polaris.com. To read more about employment discrimination protection under U.S. federal law, see Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).
#J-18808-Ljbffr