Texas Oncology
Overview
Texas Oncology, a division of the US Oncology Network, is hiring a full‑time Patient Services Coordinator to support the Medical Oncology Department at our 2021 N. MacArthur #400 clinic in Irving, Texas, with occasional travel to the Los Colinas office. The typical work week is Monday‑Friday, 8:30 a.m.‑5:00 p.m.
What does the Patient Services Coordinator do? The Coordinator professionally greets patients and their visitors, registers and schedules appointments in an efficient and timely manner, answers, screens, and directs all incoming calls to the appropriate personnel, and supports the US Oncology Compliance Program, including the Code of Ethics and Business Standards and Shared Values.
Responsibilities
Greets patients and visitors to the clinic in a prompt, courteous and professional manner; checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness and files patient forms; updates demographics and insurance information in the system; collects co‑pays and balances and provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate; communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination; schedules returning appointments in accordance with physician and/or office guidelines; provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms; maintains lobby area in a neat and orderly manner; maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
Other duties as requested or assigned; may type memos and forms; no more than five high level duties.
Qualifications Level 1
High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e‑learning courses within 90 days of occupying position.
Level 2 (including Level 1 Requirements)
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
Level Sr (including Level 1 and 2 Requirements)
At least five years front medical office receptionist experience with insurance forms and scheduling software required.
Physical Demands The employee is regularly required to sit and use hands to finger, handle, or feel; the employee is occasionally required to stand, walk, and reach with hands and arms; the employee must occasionally lift and/or move up to 30 pounds; requires vision and hearing corrected to normal ranges.
Work Environment Work requires frequent interaction with patients and staff; work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr
What does the Patient Services Coordinator do? The Coordinator professionally greets patients and their visitors, registers and schedules appointments in an efficient and timely manner, answers, screens, and directs all incoming calls to the appropriate personnel, and supports the US Oncology Compliance Program, including the Code of Ethics and Business Standards and Shared Values.
Responsibilities
Greets patients and visitors to the clinic in a prompt, courteous and professional manner; checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness and files patient forms; updates demographics and insurance information in the system; collects co‑pays and balances and provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate; communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination; schedules returning appointments in accordance with physician and/or office guidelines; provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms; maintains lobby area in a neat and orderly manner; maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
Other duties as requested or assigned; may type memos and forms; no more than five high level duties.
Qualifications Level 1
High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e‑learning courses within 90 days of occupying position.
Level 2 (including Level 1 Requirements)
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
Level Sr (including Level 1 and 2 Requirements)
At least five years front medical office receptionist experience with insurance forms and scheduling software required.
Physical Demands The employee is regularly required to sit and use hands to finger, handle, or feel; the employee is occasionally required to stand, walk, and reach with hands and arms; the employee must occasionally lift and/or move up to 30 pounds; requires vision and hearing corrected to normal ranges.
Work Environment Work requires frequent interaction with patients and staff; work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr