Medix™
Clinical Research Patient Recruitment Specialist - 244549
Medix™, Kansas City, Missouri, United States, 64101
Clinical Research Patient Recruitment Specialist - 244549
Direct message the job poster from Medix. Get AI-powered advice on this job and more exclusive features. Position responsibilities and requirements are listed below.
Responsibilities
Make outbound calls to prospective patients to introduce clinical trial opportunities and conduct pre-screening assessments.
Respond to inbound inquiries from patients and caregivers, providing clear, empathetic, and informative communication.
Explain study requirements, benefits, and next steps in a way that builds trust and supports patient understanding.
Accurately document call outcomes, patient information, and screening results in the internal database.
Collaborate with clinical sites and internal teams to align outreach efforts with study timelines and eligibility criteria.
Meet or exceed daily and weekly outreach and enrollment targets while maintaining high-quality interactions.
Use scripts and protocols to ensure consistency and compliance in patient communications.
Escalate complex cases or questions to clinical staff or management as needed.
Follow all HIPAA, GCP, and regulatory standards to protect patient privacy and maintain compliance.
Contribute to ongoing improvement by providing feedback on call trends, patient concerns, and outreach effectiveness.
Represent our client professionally in every interaction, promoting trust and positive engagement with diverse patient populations.
Preferred Qualifications
Prior experience in a call center or customer service-based role
Excellent verbal communication, listening, and interpersonal skills
Comfort working in a high-volume phone-based environment
Strong attention to detail and accurate data entry skills
Empathy, patience, and the ability to work with individuals from various backgrounds
Seniority level
Not Applicable
Employment type
Full-time
Job function
Research and Customer Service
Industries
Research Services
#J-18808-Ljbffr
Direct message the job poster from Medix. Get AI-powered advice on this job and more exclusive features. Position responsibilities and requirements are listed below.
Responsibilities
Make outbound calls to prospective patients to introduce clinical trial opportunities and conduct pre-screening assessments.
Respond to inbound inquiries from patients and caregivers, providing clear, empathetic, and informative communication.
Explain study requirements, benefits, and next steps in a way that builds trust and supports patient understanding.
Accurately document call outcomes, patient information, and screening results in the internal database.
Collaborate with clinical sites and internal teams to align outreach efforts with study timelines and eligibility criteria.
Meet or exceed daily and weekly outreach and enrollment targets while maintaining high-quality interactions.
Use scripts and protocols to ensure consistency and compliance in patient communications.
Escalate complex cases or questions to clinical staff or management as needed.
Follow all HIPAA, GCP, and regulatory standards to protect patient privacy and maintain compliance.
Contribute to ongoing improvement by providing feedback on call trends, patient concerns, and outreach effectiveness.
Represent our client professionally in every interaction, promoting trust and positive engagement with diverse patient populations.
Preferred Qualifications
Prior experience in a call center or customer service-based role
Excellent verbal communication, listening, and interpersonal skills
Comfort working in a high-volume phone-based environment
Strong attention to detail and accurate data entry skills
Empathy, patience, and the ability to work with individuals from various backgrounds
Seniority level
Not Applicable
Employment type
Full-time
Job function
Research and Customer Service
Industries
Research Services
#J-18808-Ljbffr