Edward Jones
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Engineer IV - Voice Services
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Edward Jones Innovate here. And see your ideas come to life.
It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. Job Overview The voice services department at Edward Jones manages over 14 thousand IP extensions on a global enterprise voice network to support the firm's teams and departments providing a highly available service to our clients, branches, and associates. Team Overview The department manages a range of services from design, implementation, administration, and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, and contact center applications including workforce management tools and installation, maintenance, and troubleshooting of carrier-provided data and voice communication circuits. What You'll Need
Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems. Develop and maintain Computer Telephony Integration (CTI) applications. Resolving complex problems of voice services and applications Delivering quality timely results while managing competing priorities Improving overall service and efficiencies of the support processes year-to-year Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions. Skills/Requirements
A degree in a related field preferred 5+ years of telecommunications experience Windows and Linux operating experience A foundational understanding of: Configuration and setup of Voice Systems Configuration of voicemail, IVR systems, and call recording solutions Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic Familiarity with the MKS packaging process Documentation standards, network, and call flow diagramming Strong interpersonal and leadership skills Strong Oral and written communication skills Initiative-taking while Working in a team or as an individual contributor. Qualified candidates will have demonstrated experience in the following: Avaya Call flow design and implementation. Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.) SIP Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management Agile Practices Service Now tickets Preferred Skills Cloud experience Aceyus Reporting Compensation and Benefits Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits, short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. We're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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Engineer IV - Voice Services
role at
Edward Jones Innovate here. And see your ideas come to life.
It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. Job Overview The voice services department at Edward Jones manages over 14 thousand IP extensions on a global enterprise voice network to support the firm's teams and departments providing a highly available service to our clients, branches, and associates. Team Overview The department manages a range of services from design, implementation, administration, and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, and contact center applications including workforce management tools and installation, maintenance, and troubleshooting of carrier-provided data and voice communication circuits. What You'll Need
Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems. Develop and maintain Computer Telephony Integration (CTI) applications. Resolving complex problems of voice services and applications Delivering quality timely results while managing competing priorities Improving overall service and efficiencies of the support processes year-to-year Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions. Skills/Requirements
A degree in a related field preferred 5+ years of telecommunications experience Windows and Linux operating experience A foundational understanding of: Configuration and setup of Voice Systems Configuration of voicemail, IVR systems, and call recording solutions Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic Familiarity with the MKS packaging process Documentation standards, network, and call flow diagramming Strong interpersonal and leadership skills Strong Oral and written communication skills Initiative-taking while Working in a team or as an individual contributor. Qualified candidates will have demonstrated experience in the following: Avaya Call flow design and implementation. Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.) SIP Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management Agile Practices Service Now tickets Preferred Skills Cloud experience Aceyus Reporting Compensation and Benefits Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits, short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. We're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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