The Hartford
Specialist Claims - CH07DE
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Overview The Claim Specialist is the highest claim handling designation within the Complex Claims Unit - Construction (CCU-CD) and is a visible and important role. CCU is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving bodily injury and property damage. Claims in CCU are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage, and can involve higher exposures.
Responsibilities The Claim Specialist must demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims exhibiting a detailed knowledge of each claim, a well-reasoned analytical focus, and a clear strategy for resolution. The Claim Specialist must also be willing to share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.
Provide proactive communications to customers and business partners in the management and resolution of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution
Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
Provide detailed impactful recommendations to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up to date claims metrics
Required Qualifications
5+ years construction defect claim handling experience
Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Experience in the creation and delivery of presentations
Superior customer service skills and active listening skills
Proven track record of prioritizing and managing multiple responsibilities simultaneously
Proven track record of effective negotiations/settlement of high-value construction defect liability claims
Demonstrated negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license
Preferred Qualifications
10+ years construction defect claim handling experience
Bachelor's degree preferred. J.D. or CRIS designation a plus
Experience in handling contractor professional and protective indemnity policies
Knowledge of surety, bond and builders risk policies
Active Property & Casualty State Insurance Adjuster license
Other Information This role can have a Hybrid or Remote work arrangement. Candidates who live near one of the Hartford home office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Compensation The listed annualized base pay range is $106,400 - $159,600. Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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Overview The Claim Specialist is the highest claim handling designation within the Complex Claims Unit - Construction (CCU-CD) and is a visible and important role. CCU is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving bodily injury and property damage. Claims in CCU are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage, and can involve higher exposures.
Responsibilities The Claim Specialist must demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims exhibiting a detailed knowledge of each claim, a well-reasoned analytical focus, and a clear strategy for resolution. The Claim Specialist must also be willing to share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.
Provide proactive communications to customers and business partners in the management and resolution of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution
Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
Provide detailed impactful recommendations to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up to date claims metrics
Required Qualifications
5+ years construction defect claim handling experience
Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Experience in the creation and delivery of presentations
Superior customer service skills and active listening skills
Proven track record of prioritizing and managing multiple responsibilities simultaneously
Proven track record of effective negotiations/settlement of high-value construction defect liability claims
Demonstrated negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license
Preferred Qualifications
10+ years construction defect claim handling experience
Bachelor's degree preferred. J.D. or CRIS designation a plus
Experience in handling contractor professional and protective indemnity policies
Knowledge of surety, bond and builders risk policies
Active Property & Casualty State Insurance Adjuster license
Other Information This role can have a Hybrid or Remote work arrangement. Candidates who live near one of the Hartford home office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Compensation The listed annualized base pay range is $106,400 - $159,600. Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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