Agfa HealthCare Corporation
Overview
The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems. Location
Remote: Florida What You\'ll Do
Responsible for the installation and repair of assigned Agfa products, including safety verification of electrical and environmental factors at the customer site, testing of the product to ensure functional operation, verification of operating performance with the customer, and review of basic operational functions to meet training obligations at installation. Perform preventive maintenance and repair functions on assigned SMA, provide courtesy visits as required, and manage time & material accounts. Maintain regular communications with the Regional Manager to provide prompt escalation of difficulties and ensure customer satisfaction. Document service calls, expenses and time reports on a daily basis and submit to the zone office weekly according to established procedures; documentation must be legible and neat. Be responsible for parts ordering and returning repairable spare parts components. Ensure the service-ready condition of service aids, tools and diagnostic equipment. Maintain close contact with scheduler to meet all response time and uptime commitments. Promote all Agfa offerings (e.g., System Maintenance Agreements, Professional Services, Products). Understand and adhere to all safety policies on the job and while driving the company vehicle. Interact effectively with customers, and work well with individuals with different skill sets, emotions and motives. Demonstrate company loyalty and make fiscally responsible decisions. Be resourceful and creative but work without supervision while staying motivated. Serve as onsite conduit to Agfa management and Sales for customer issues (sales needs, political environment, staff changes, etc.). Product expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper. Who You Are (Qualifications)
Minimum of an associate degree in electronics technology or equivalent. Minimum 2-3 years' experience in a high-tech field, printing, publishing, and/or inkjet environment. Strong communication skills both written and verbal. Problem analysis and judgment. Self-awareness and self-motivation. Knowledge of the graphics, inkjet, printing/publishing market is an asset. Strong customer service and support principles. Experience and understanding of remote diagnostics. (Agfa) Our Values
Own It
(I do what I say, full accountability for results, finding solutions and practice ethical and safe behaviors) Play as One
(Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decisions for the team\'s benefits) Move Forward
(Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress) Drive Value
(Bold choices to maximize value creation, deliver exceptional value to customers, add value to all stakeholders, use data to generate crucial insights and outcomes) What we offer now and in the future
Dynamic global organization with a history of innovation and strong product portfolio. Challenging environment combined with a supportive management structure. Career development and growth. Competitive salary and benefit package. Friendly work environment surrounded by dedicated and professional colleagues. Diversity and Inclusion
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote a greater sense of belonging and higher levels of engagement. We know that by working together, we can achieve amazing things, and that our differences are what make our company, products, and services great.
#J-18808-Ljbffr
The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems. Location
Remote: Florida What You\'ll Do
Responsible for the installation and repair of assigned Agfa products, including safety verification of electrical and environmental factors at the customer site, testing of the product to ensure functional operation, verification of operating performance with the customer, and review of basic operational functions to meet training obligations at installation. Perform preventive maintenance and repair functions on assigned SMA, provide courtesy visits as required, and manage time & material accounts. Maintain regular communications with the Regional Manager to provide prompt escalation of difficulties and ensure customer satisfaction. Document service calls, expenses and time reports on a daily basis and submit to the zone office weekly according to established procedures; documentation must be legible and neat. Be responsible for parts ordering and returning repairable spare parts components. Ensure the service-ready condition of service aids, tools and diagnostic equipment. Maintain close contact with scheduler to meet all response time and uptime commitments. Promote all Agfa offerings (e.g., System Maintenance Agreements, Professional Services, Products). Understand and adhere to all safety policies on the job and while driving the company vehicle. Interact effectively with customers, and work well with individuals with different skill sets, emotions and motives. Demonstrate company loyalty and make fiscally responsible decisions. Be resourceful and creative but work without supervision while staying motivated. Serve as onsite conduit to Agfa management and Sales for customer issues (sales needs, political environment, staff changes, etc.). Product expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper. Who You Are (Qualifications)
Minimum of an associate degree in electronics technology or equivalent. Minimum 2-3 years' experience in a high-tech field, printing, publishing, and/or inkjet environment. Strong communication skills both written and verbal. Problem analysis and judgment. Self-awareness and self-motivation. Knowledge of the graphics, inkjet, printing/publishing market is an asset. Strong customer service and support principles. Experience and understanding of remote diagnostics. (Agfa) Our Values
Own It
(I do what I say, full accountability for results, finding solutions and practice ethical and safe behaviors) Play as One
(Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decisions for the team\'s benefits) Move Forward
(Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress) Drive Value
(Bold choices to maximize value creation, deliver exceptional value to customers, add value to all stakeholders, use data to generate crucial insights and outcomes) What we offer now and in the future
Dynamic global organization with a history of innovation and strong product portfolio. Challenging environment combined with a supportive management structure. Career development and growth. Competitive salary and benefit package. Friendly work environment surrounded by dedicated and professional colleagues. Diversity and Inclusion
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote a greater sense of belonging and higher levels of engagement. We know that by working together, we can achieve amazing things, and that our differences are what make our company, products, and services great.
#J-18808-Ljbffr