Outset Medical, Inc.
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Field Service Engineer II
role at
Outset Medical, Inc. 13 hours ago Be among the first 25 applicants Join to apply for the
Field Service Engineer II
role at
Outset Medical, Inc. Get AI-powered advice on this job and more exclusive features. A FSE II, reporting to Field Service Management will be responsible for the installation, preventative maintenance, troubleshooting, and repairs of the Tablo Dialysis System. The FSE will interface professionally with Clinical Staff as well as our patients and will be one of the key faces of Outset. The FSE will provide exceptional customer support and should be able to apply basic engineering theory to accurately diagnose issues, understand root causes, and apply appropriate solutions. The FSE will assist Production and Engineering when needed and as the service schedule allows. They will additionally provide support to Marketing or Sales for seminars, trade shows, and other demonstrations, as necessary. The Field Service Engineer will also supply feedback to R&D regarding system performance, serviceability improvements as well as customer feedback. They may also be asked to help develop training or service manual materials as time permits. They will be responsible to properly document all activities and jobs performed in accordance with Outset’s Quality Management System policies and procedures. The FSE will also manage and maintain Outset’s assets (tools, equipment, and trunk inventory) in accordance with those same policies and procedures. The FSE should expect to travel within the United States up to 50% of the time initially with the potential for worldwide travel as the company grows. Essential Job Functions include providing on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required; installing, troubleshooting and repairing Tablo Dialysis Systems at customer facilities or patient’s homes; performing scheduled preventative maintenance including calibrations, hardware or software upgrades and verification of system specifications; becoming a technical subject matter expert on the Tablo product; addressing and resolving customer issues and escalations; completing all field service and expense reports; supporting Marketing and Sales for seminars, trade shows, or demonstrations; providing detailed feedback to R&D; supporting the development of training and service materials; accurately documenting all service activities, maintaining spares inventory, and providing parts usage and failures within the ERP system; ability to travel up to 50% of the time; availability to travel overnight when needed; managing and maintaining company assets required to perform all necessary job functions. Required qualifications include a valid driver’s license and good driving record, access to a personal vehicle, and ability to charge travel expenses on a personal credit card to be reimbursed by company. Preferred qualifications include an Associates degree (Electrical, Electronics, Mechanical or Fluidics) or military equivalent, 2+ years Field Service experience in the Medical Equipment Industry preferred but not required, ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts, excellent computer and technology skills with regards to software applications and ERP databases. Note: Candidates must be legally authorized to work in the United States. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Medical Equipment Manufacturing Referrals increase your chances of interviewing at Outset Medical, Inc. by 2x Sign in to set job alerts for “Field Services Engineer” roles.
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Field Service Engineer II
role at
Outset Medical, Inc. 13 hours ago Be among the first 25 applicants Join to apply for the
Field Service Engineer II
role at
Outset Medical, Inc. Get AI-powered advice on this job and more exclusive features. A FSE II, reporting to Field Service Management will be responsible for the installation, preventative maintenance, troubleshooting, and repairs of the Tablo Dialysis System. The FSE will interface professionally with Clinical Staff as well as our patients and will be one of the key faces of Outset. The FSE will provide exceptional customer support and should be able to apply basic engineering theory to accurately diagnose issues, understand root causes, and apply appropriate solutions. The FSE will assist Production and Engineering when needed and as the service schedule allows. They will additionally provide support to Marketing or Sales for seminars, trade shows, and other demonstrations, as necessary. The Field Service Engineer will also supply feedback to R&D regarding system performance, serviceability improvements as well as customer feedback. They may also be asked to help develop training or service manual materials as time permits. They will be responsible to properly document all activities and jobs performed in accordance with Outset’s Quality Management System policies and procedures. The FSE will also manage and maintain Outset’s assets (tools, equipment, and trunk inventory) in accordance with those same policies and procedures. The FSE should expect to travel within the United States up to 50% of the time initially with the potential for worldwide travel as the company grows. Essential Job Functions include providing on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required; installing, troubleshooting and repairing Tablo Dialysis Systems at customer facilities or patient’s homes; performing scheduled preventative maintenance including calibrations, hardware or software upgrades and verification of system specifications; becoming a technical subject matter expert on the Tablo product; addressing and resolving customer issues and escalations; completing all field service and expense reports; supporting Marketing and Sales for seminars, trade shows, or demonstrations; providing detailed feedback to R&D; supporting the development of training and service materials; accurately documenting all service activities, maintaining spares inventory, and providing parts usage and failures within the ERP system; ability to travel up to 50% of the time; availability to travel overnight when needed; managing and maintaining company assets required to perform all necessary job functions. Required qualifications include a valid driver’s license and good driving record, access to a personal vehicle, and ability to charge travel expenses on a personal credit card to be reimbursed by company. Preferred qualifications include an Associates degree (Electrical, Electronics, Mechanical or Fluidics) or military equivalent, 2+ years Field Service experience in the Medical Equipment Industry preferred but not required, ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts, excellent computer and technology skills with regards to software applications and ERP databases. Note: Candidates must be legally authorized to work in the United States. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Medical Equipment Manufacturing Referrals increase your chances of interviewing at Outset Medical, Inc. by 2x Sign in to set job alerts for “Field Services Engineer” roles.
Reno, NV $85,000.00-$150,000.00 4 days ago Field Service Engineer - Videojet - Northern California
Field Service Tech - Construction Equipment (43107)
Field Service Engineer, Medical Imaging (Travel: Reno, NV)
Reno, NV $110,000.00-$150,000.00 1 month ago Truckee, CA $37,500.00-$61,607.00 3 months ago Data Center Services Mechanical Commissioning Engineer
Reno, NV $91,300.00-$107,300.00 4 days ago Truckee, CA $37,500.00-$61,607.00 2 months ago Field Service Engineer - Videojet - Northern California
Sparks, NV $65,564.00-$98,345.00 1 week ago Reno, NV $75,000.00-$100,000.00 2 weeks ago Reno, NV $80,000.00-$95,000.00 15 hours ago Reno, NV $60,000.00-$85,000.00 1 month ago Technical Project Engineer, Cell Engineering
Reno, NV $80,000.00-$110,000.00 1 month ago Critical Infrastructure Mechanical Engineer, Field Engineering
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr