United Imaging Group
Regional Support Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
United Imaging Group, Hartford, Connecticut, United States
Overview
Regional Support Engineer (CT/MRI/PET-CT/X-ray/ANGIO). Fully Remote • Remote Worker - N/A • Service • Full-time United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es). Responsibilities
Acting as Regional Support Specialist for MI (PET/CT) systems in the USA: providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed. Responsible for technical knowledge transfers to field-based Customer Service Engineers to drive world class first-time-fix rates. Responsible for developing and delivering technical service training courses at our Training Center in Houston, Texas. Providing technical support as required to the Field Service Teams in order to drive world class customer satisfaction. Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and BU teams. Acting as a technical interface between MI Business Unit and US Field Service organization for the MI modality. Tracking, monitoring, and communicating top reliability and serviceability issues as reported by the field. Providing guidance and input to Field Service team relative to siting, installations, tooling, test equipment and other areas required to provide high levels of customer service. Experience
BSEE or equivalent degree Minimum 5 years’ experience servicing MI imaging systems; preferably in a national or regional specialist role Deep understanding of diagnostic MI in a medical imaging clinical environment CT imaging service experience a plus Field service / technical support experience in high tech medical imaging Team player, enjoys working with people and committed to providing excellent customer satisfaction Totally Customer focused with a passion for solving customer problems Ability to travel extensively throughout the US (~75%) and international Diversity, Equity, and Inclusion
United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Regional Support Engineer (CT/MRI/PET-CT/X-ray/ANGIO). Fully Remote • Remote Worker - N/A • Service • Full-time United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es). Responsibilities
Acting as Regional Support Specialist for MI (PET/CT) systems in the USA: providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed. Responsible for technical knowledge transfers to field-based Customer Service Engineers to drive world class first-time-fix rates. Responsible for developing and delivering technical service training courses at our Training Center in Houston, Texas. Providing technical support as required to the Field Service Teams in order to drive world class customer satisfaction. Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and BU teams. Acting as a technical interface between MI Business Unit and US Field Service organization for the MI modality. Tracking, monitoring, and communicating top reliability and serviceability issues as reported by the field. Providing guidance and input to Field Service team relative to siting, installations, tooling, test equipment and other areas required to provide high levels of customer service. Experience
BSEE or equivalent degree Minimum 5 years’ experience servicing MI imaging systems; preferably in a national or regional specialist role Deep understanding of diagnostic MI in a medical imaging clinical environment CT imaging service experience a plus Field service / technical support experience in high tech medical imaging Team player, enjoys working with people and committed to providing excellent customer satisfaction Totally Customer focused with a passion for solving customer problems Ability to travel extensively throughout the US (~75%) and international Diversity, Equity, and Inclusion
United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr