BD (Tissuemed Ltd)
Field Service Technician (Springfield, MA)
BD (Tissuemed Ltd), Oklahoma City, Oklahoma, United States
Field Service Technician (Springfield, MA)
We are BD Parata, a leader in pharmacy automation. BD Parata seeks a Field Support Engineer to provide in‑depth technical and customer support of BD Parata’s suite of pharmacy automation products in the Springfield, MA region.
Key Responsibilities
Deliver world‑class customer service and problem resolution skills at client sites.
Cultivate positive customer relations and respond to complaints and inquiries in a collaborative, supportive, and professional manner.
Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
Respond within SLA requirements to break/fix service requests.
Collaborate with regional and national service team members to identify and resolve complex problems.
Periodically assist the Product Implementation Team with installation of new automation.
Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
Travel regionally, including occasional overnight stays, weekend and holiday coverage, and overtime as required.
Minimum Qualifications
High School Diploma plus 3‑5 years of experience in a field service role.
Proficient knowledge of Microsoft Windows operating systems (Windows 2000, XP, 7, 10, 11).
Proficient knowledge of Microsoft Office.
Extensive basic computer networking knowledge and use of Windows tools to identify network and PC information.
Knowledge of setting up and using routers and switches.
Ability to locate and edit configuration and XML files within a file structure.
Understanding of imaging and re‑imaging processes.
Strong mechanical proficiency and ability to use standard hand tools for disassembly and reassembly of complex subsystems.
Preferred Qualifications
Associates degree or equivalent experience in a STEM or technical related field.
Work Environment and Physical Demands
Field work involving long‑term standing, frequent walking, and common hazards in pharmacy locations.
Must be able to lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.
Daily car travel required; occasional air travel possible; travel may average four hours per day with occasional longer drive times.
Must be able to stand up to 10‑12 hours a day on occasion.
Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel, twist, crouch, crawl, reach, grasp, sit, stand, and walk.
Benefits Competitive salary range $21.60 - $33.60 USD hourly. Full‑time benefits including health, dental, vision, 401(k) with company match, paid time off, and additional company programs.
Equal Opportunity Employer BD, Becton Dickinson and Company is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affection or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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Key Responsibilities
Deliver world‑class customer service and problem resolution skills at client sites.
Cultivate positive customer relations and respond to complaints and inquiries in a collaborative, supportive, and professional manner.
Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
Respond within SLA requirements to break/fix service requests.
Collaborate with regional and national service team members to identify and resolve complex problems.
Periodically assist the Product Implementation Team with installation of new automation.
Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
Travel regionally, including occasional overnight stays, weekend and holiday coverage, and overtime as required.
Minimum Qualifications
High School Diploma plus 3‑5 years of experience in a field service role.
Proficient knowledge of Microsoft Windows operating systems (Windows 2000, XP, 7, 10, 11).
Proficient knowledge of Microsoft Office.
Extensive basic computer networking knowledge and use of Windows tools to identify network and PC information.
Knowledge of setting up and using routers and switches.
Ability to locate and edit configuration and XML files within a file structure.
Understanding of imaging and re‑imaging processes.
Strong mechanical proficiency and ability to use standard hand tools for disassembly and reassembly of complex subsystems.
Preferred Qualifications
Associates degree or equivalent experience in a STEM or technical related field.
Work Environment and Physical Demands
Field work involving long‑term standing, frequent walking, and common hazards in pharmacy locations.
Must be able to lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.
Daily car travel required; occasional air travel possible; travel may average four hours per day with occasional longer drive times.
Must be able to stand up to 10‑12 hours a day on occasion.
Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel, twist, crouch, crawl, reach, grasp, sit, stand, and walk.
Benefits Competitive salary range $21.60 - $33.60 USD hourly. Full‑time benefits including health, dental, vision, 401(k) with company match, paid time off, and additional company programs.
Equal Opportunity Employer BD, Becton Dickinson and Company is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affection or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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