Intralox
Quality Engineer - Product Quality Lead
Intralox, New Orleans, Louisiana, United States, 70123
Job Description (General Summary)
The Intralox Quality Department is seeking a Quality Assurance Engineer to lead the management of manufacturing complaints and serve as the product quality lead for one of our specialized product groups. This role offers the opportunity to make a meaningful impact on product performance and customer satisfaction while working in a collaborative, innovation-driven environment. This position is not eligible for sponsorship. This position is required to be onsite at our facility in Harahan, LA. Frequent travel to our Hammond, LA site may be required, and occasional domestic and international travel may also be required.
Intralox, a division of Laitram, L.L.C., delivers cutting-edge conveyance solutions that enhance food safety, power e-commerce, and solve complex challenges across industries—from automotive and industrial manufacturing to consumer goods.
With over 3,000 employees worldwide, we have been helping customers grow for more than 45 years through reliable problem-solving, continuous innovation, and a commitment to long-term value. Our award-winning customer service team provides fast, expert support to ensure our solutions deliver results.
Founded on the principle of doing the right thing, Intralox fosters a culture of honesty, fairness, and respect for customers, employees, and suppliers alike. This commitment has earned us consistent recognition for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. To learn more about our culture, philosophy, and benefits, please visit our company page.
Responsibilities and Requirements Responsibilities
Lead Improvement Initiatives - Drive key success factors and continuous improvement efforts across operations
Oversee Customer Complaint Resolution - Manage root cause investigations and ensure timely, effective closure of manufacturing-related customer complaints
Monitor and Improve Quality Metrics - Track trends in key performance indicators and apply quality tools to improve results within your assigned product group
Manage Product Specifications - Coordinate updates and maintenance of product specifications for your assigned product group
Optimize Processes and Documentation - Improve procedures and documentation to enhance quality and efficiency
Champion New Quality Technologies - Research and promote the adoption of innovative quality tools and technologies
Enhance the Quality Management System (QMS) - Identify and lead improvement opportunities within the current QMS
Support RMA and Inventory Processes - Assist with Returned Merchandise Authorization reviews and the return-to-stock process
Requirements
Education & Experience
Bachelor's degree or higher in Industrial, Quality, Manufacturing, or Mechanical Engineering
4+ years of experience in manufacturing quality and/or plastics injection molding
Technical Skills
Proficiency in software tools like Word, PowerPoint, Excel, SigmaXL, InfinityQS
Personal Attributes
Self-motivated with a strong desire to learn and grow
Able to work independently and meet goals with minimal supervision
Effective at managing priorities in a fast-paced environment
Strong communicator who can simplify complex topics
Analytical thinker with solid problem-solving skills
Consistent, logical decision-maker with sound judgment
Trustworthy and collaborative team player
Preferred Qualifications
Professional certifications (e.g., ASQ, QAI, CSSC)
Advanced knowledge of quality principles, statistical methods, engineering processes, project management, and change management
EEO/Vet/Disability Notice EOE/M/F/Vet/Disabled
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Intralox, a division of Laitram, L.L.C., delivers cutting-edge conveyance solutions that enhance food safety, power e-commerce, and solve complex challenges across industries—from automotive and industrial manufacturing to consumer goods.
With over 3,000 employees worldwide, we have been helping customers grow for more than 45 years through reliable problem-solving, continuous innovation, and a commitment to long-term value. Our award-winning customer service team provides fast, expert support to ensure our solutions deliver results.
Founded on the principle of doing the right thing, Intralox fosters a culture of honesty, fairness, and respect for customers, employees, and suppliers alike. This commitment has earned us consistent recognition for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. To learn more about our culture, philosophy, and benefits, please visit our company page.
Responsibilities and Requirements Responsibilities
Lead Improvement Initiatives - Drive key success factors and continuous improvement efforts across operations
Oversee Customer Complaint Resolution - Manage root cause investigations and ensure timely, effective closure of manufacturing-related customer complaints
Monitor and Improve Quality Metrics - Track trends in key performance indicators and apply quality tools to improve results within your assigned product group
Manage Product Specifications - Coordinate updates and maintenance of product specifications for your assigned product group
Optimize Processes and Documentation - Improve procedures and documentation to enhance quality and efficiency
Champion New Quality Technologies - Research and promote the adoption of innovative quality tools and technologies
Enhance the Quality Management System (QMS) - Identify and lead improvement opportunities within the current QMS
Support RMA and Inventory Processes - Assist with Returned Merchandise Authorization reviews and the return-to-stock process
Requirements
Education & Experience
Bachelor's degree or higher in Industrial, Quality, Manufacturing, or Mechanical Engineering
4+ years of experience in manufacturing quality and/or plastics injection molding
Technical Skills
Proficiency in software tools like Word, PowerPoint, Excel, SigmaXL, InfinityQS
Personal Attributes
Self-motivated with a strong desire to learn and grow
Able to work independently and meet goals with minimal supervision
Effective at managing priorities in a fast-paced environment
Strong communicator who can simplify complex topics
Analytical thinker with solid problem-solving skills
Consistent, logical decision-maker with sound judgment
Trustworthy and collaborative team player
Preferred Qualifications
Professional certifications (e.g., ASQ, QAI, CSSC)
Advanced knowledge of quality principles, statistical methods, engineering processes, project management, and change management
EEO/Vet/Disability Notice EOE/M/F/Vet/Disabled
#J-18808-Ljbffr