GBMC HealthCare
Patient Services Assistant FT Days
GBMC HealthCare, Baltimore, Maryland, United States, 21276
Overview
Join to apply for the
Patient Services Assistant FT Days
role at
GBMC HealthCare . Principal Duties And Responsibilities
Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedule patient appointments, performs data entry of patient demographic information and insurance. Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit. Assist patient with registering for MyChart Responsible for managing high volume of telephone calls Generates telephone encounters from patient calls and routes to providers for review and follow up Responsible for addressing all telephone messages by end of day Performs (pre) registration and confirmation of patient appointments prior to date of service. Check in patient, verify insurance, collect and scan identification and insurance cards. Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff. Scan incoming medical records to patient’s MRN. Responsible for addressing and responding to In basket messages from patients and providers. Responsible for closing out In Basket messages daily. Responds to EPIC Secure chats as appropriate Collect patient co-payments, form fees and outstanding balances. Performs simple arithmetic calculations, reconciles all monies collected and makes deposits Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures. Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests. Other duties as assigned. Qualifications
Education: High School or GED equivalency Experience: 6 months of related experience Skills: Customer service skills Knowledge of medical terminology, preferred Skill in written and oral communication Ability to perform non-complex arithmetic calculations Ability to organize and prioritize tasks Ability to manage multiple tasks and phone volume simultaneously Physical Requirements
Ability to sit, stand, walk and pay close attention to detail Working Conditions
Normal office environment with little exposure to noise, dust, and the like. Conditions of Employment
Ability to work in various practices, as needed. Patient & Workplace Safety
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. Pay Range
$16.79 - $24.37 Final salary offer will be based on the candidate\'s qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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Join to apply for the
Patient Services Assistant FT Days
role at
GBMC HealthCare . Principal Duties And Responsibilities
Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedule patient appointments, performs data entry of patient demographic information and insurance. Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit. Assist patient with registering for MyChart Responsible for managing high volume of telephone calls Generates telephone encounters from patient calls and routes to providers for review and follow up Responsible for addressing all telephone messages by end of day Performs (pre) registration and confirmation of patient appointments prior to date of service. Check in patient, verify insurance, collect and scan identification and insurance cards. Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff. Scan incoming medical records to patient’s MRN. Responsible for addressing and responding to In basket messages from patients and providers. Responsible for closing out In Basket messages daily. Responds to EPIC Secure chats as appropriate Collect patient co-payments, form fees and outstanding balances. Performs simple arithmetic calculations, reconciles all monies collected and makes deposits Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures. Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests. Other duties as assigned. Qualifications
Education: High School or GED equivalency Experience: 6 months of related experience Skills: Customer service skills Knowledge of medical terminology, preferred Skill in written and oral communication Ability to perform non-complex arithmetic calculations Ability to organize and prioritize tasks Ability to manage multiple tasks and phone volume simultaneously Physical Requirements
Ability to sit, stand, walk and pay close attention to detail Working Conditions
Normal office environment with little exposure to noise, dust, and the like. Conditions of Employment
Ability to work in various practices, as needed. Patient & Workplace Safety
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. Pay Range
$16.79 - $24.37 Final salary offer will be based on the candidate\'s qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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