Protocall Services, Inc.
Licensed Crisis Counselor - Fully Remote in Seattle, WA
Protocall Services, Inc., Seattle, Washington, us, 98127
Licensed Crisis Counselor - Fully Remote in Seattle, WA
Join to apply for the
Licensed Crisis Counselor - Fully Remote in Seattle, WA
role at
Protocall Services, Inc. Location : Fully Remote in Washington (WA) Overview
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Protocall is telephonic first responders for community mental health centers, certified community behavioral health clinics, managed behavioral healthcare organizations, college and university counseling centers, and Employee Assistance Programs. Protocall is remote-first and serves the U.S. and Canada with a team of remote professionals. Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. This role is ideal for someone dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need. What You Can Expect As a New Employee
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. The role begins with a paid six-week virtual cohort training program designed to refine skills and ensure readiness. Training includes book learning, group sessions, roleplay, and live call-taking. Successful completion is required for continued employment beyond the training period. Six Week Cohort Training Schedule:
Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks. Post Cohort Training:
After completion, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department during onboarding. Equal Opportunity Employer:
Protocall Services Inc. is an Equal Opportunity Employer and values diversity in race, gender, sexual orientation, religion, ethnicity, national origin, and other characteristics. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Education, Licensing, And Experience Requirements
Education Requirement:
MSW, PsyD, or PhD in a behavioral health field, or MA/M.S. in behavioral health with clinical practice emphasis from COAMFTE, CACREP, or CORE-accredited program Licensure Requirement:
Must reside in WA and hold one of the following active licenses: LSWA-IC, LSWAA, LMFTA, LMHCA, LSWAA, LMHC, LMFT, LICSW Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services Who We Are
We are telephonic first responders for a range of behavioral health providers, with a national footprint and a remote-first culture focused on compassionate, confidential crisis support.
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Join to apply for the
Licensed Crisis Counselor - Fully Remote in Seattle, WA
role at
Protocall Services, Inc. Location : Fully Remote in Washington (WA) Overview
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Protocall is telephonic first responders for community mental health centers, certified community behavioral health clinics, managed behavioral healthcare organizations, college and university counseling centers, and Employee Assistance Programs. Protocall is remote-first and serves the U.S. and Canada with a team of remote professionals. Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. This role is ideal for someone dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need. What You Can Expect As a New Employee
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. The role begins with a paid six-week virtual cohort training program designed to refine skills and ensure readiness. Training includes book learning, group sessions, roleplay, and live call-taking. Successful completion is required for continued employment beyond the training period. Six Week Cohort Training Schedule:
Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks. Post Cohort Training:
After completion, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department during onboarding. Equal Opportunity Employer:
Protocall Services Inc. is an Equal Opportunity Employer and values diversity in race, gender, sexual orientation, religion, ethnicity, national origin, and other characteristics. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Education, Licensing, And Experience Requirements
Education Requirement:
MSW, PsyD, or PhD in a behavioral health field, or MA/M.S. in behavioral health with clinical practice emphasis from COAMFTE, CACREP, or CORE-accredited program Licensure Requirement:
Must reside in WA and hold one of the following active licenses: LSWA-IC, LSWAA, LMFTA, LMHCA, LSWAA, LMHC, LMFT, LICSW Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services Who We Are
We are telephonic first responders for a range of behavioral health providers, with a national footprint and a remote-first culture focused on compassionate, confidential crisis support.
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