Telecare Corporation
Mental Health Crisis Specialist (On Call) - Mental Health 151
Telecare Corporation, Long Beach, California, us, 90899
Overview
Join Our Compassionate Team. Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare advances cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. La Casa (MHUCC) Mental Health Urgent Care Center serves more than 3000 clients per year, providing immediate relief to people in distress and helping them maintain stability in their lives. This is a voluntary program serving adults aged 18-59. What You Will Do to Change Lives
Under direct supervision, serves as a primary support and case manager to provide screening, assessment, and assist in linking services needed by members served and their family to overcome the crisis that brought them into the program. Shifts Available
On Call | Shifts vary as needed | Days vary as needed | Hours vary as needed Compensation
Expected starting wage range is $21.49 - $26.25. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. Shift differentials for hourly staff: 6% for PM Shift, 10% for Overnight Shift. Weekend Shift differentials for hourly staff: 5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift. What You Bring to the Table (Must Have)
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided Provides specialized crisis intervention services and interventions related to crisis situations, including screening and assessments Facilitates groups addressing education and coping skills in crisis intervention Performs officer of the day functions for wellness, duty and stand by duty tasks on a rotating basis Collects required data and completes required documentation Coordinates transitions to lower levels of care Maintains awareness of community resources and assists members served in appropriate use of community resources Assists members served with Activities of Daily Living and with making and getting to essential appointments Assists and advocates for members served in obtaining appropriate benefits and provides representative payee services Ensures that members served understand their legal status and rights Helps members served achieve greater independence and autonomy Safeguards confidentiality; adheres to HIPAA policies Provides wraparound services that encompass whole person care Provides transportation when needed and linkage to community resources If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training Provide and document quality and quantity of direct services as required by program standards Duties and responsibilities may be added, deleted, and/or changed at the discretion of management Qualifications
High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate\'s degree and two (2) years of experience; or Bachelor\'s degree in Social Services Must possess at least 1 year of direct service experience with Crisis Intervention, including screening and assessments San Bernardino County FACT, ACT, and MAPS programs; in addition to the requirements above must also have: at least thirty semester (45 quarter) units of completed college coursework in behavioral or social science, or sixty semester (90 quarter) units including 15 semester (23 quarter) units in behavioral science, Psych Tech courses and Alcohol and Drug Certificate courses; AND one year of experience providing mental health services including interviewing and referring participants and performing crisis intervention, or three years of experience in a behavioral health department with direct participant contact, or a Bachelor\'s degree in a behavioral science with six months of related experience In Riverside County and San Diego County, a Bachelor\'s degree is required and two years in a mental health setting Sensitivity to multi-cultural populations and issues Must be at least 18 years of age CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days and maintain certification All opportunities are contingent upon successful completion of post-offer physical examination, TB testing, criminal background clearances, excluded party sanctions, and degree or license verification; driving may require a valid license, vehicle clearance, and proof of auto insurance Preferred
Four (4) years\' experience in a behavioral health setting Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service Skills
Thorough understanding of the rights of members served and relevant legal processes Effective written and verbal communication skills Good computer/technology skills Ability to assess safety risks Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity Excellent driving skills Knowledge of basic medical and psychiatric terminology Within two months of employment, ability to apply financial requirements for billing and learn billing codes Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent exposure to hazardous materials (blood borne pathogens, hospital waste, chemicals, and infections). EOE AA M/F/V/Disability If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible. Education
High School (required) GED (required) Associates (required) Bachelors of Social Services (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Join Our Compassionate Team. Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare advances cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. La Casa (MHUCC) Mental Health Urgent Care Center serves more than 3000 clients per year, providing immediate relief to people in distress and helping them maintain stability in their lives. This is a voluntary program serving adults aged 18-59. What You Will Do to Change Lives
Under direct supervision, serves as a primary support and case manager to provide screening, assessment, and assist in linking services needed by members served and their family to overcome the crisis that brought them into the program. Shifts Available
On Call | Shifts vary as needed | Days vary as needed | Hours vary as needed Compensation
Expected starting wage range is $21.49 - $26.25. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. Shift differentials for hourly staff: 6% for PM Shift, 10% for Overnight Shift. Weekend Shift differentials for hourly staff: 5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift. What You Bring to the Table (Must Have)
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided Provides specialized crisis intervention services and interventions related to crisis situations, including screening and assessments Facilitates groups addressing education and coping skills in crisis intervention Performs officer of the day functions for wellness, duty and stand by duty tasks on a rotating basis Collects required data and completes required documentation Coordinates transitions to lower levels of care Maintains awareness of community resources and assists members served in appropriate use of community resources Assists members served with Activities of Daily Living and with making and getting to essential appointments Assists and advocates for members served in obtaining appropriate benefits and provides representative payee services Ensures that members served understand their legal status and rights Helps members served achieve greater independence and autonomy Safeguards confidentiality; adheres to HIPAA policies Provides wraparound services that encompass whole person care Provides transportation when needed and linkage to community resources If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training Provide and document quality and quantity of direct services as required by program standards Duties and responsibilities may be added, deleted, and/or changed at the discretion of management Qualifications
High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate\'s degree and two (2) years of experience; or Bachelor\'s degree in Social Services Must possess at least 1 year of direct service experience with Crisis Intervention, including screening and assessments San Bernardino County FACT, ACT, and MAPS programs; in addition to the requirements above must also have: at least thirty semester (45 quarter) units of completed college coursework in behavioral or social science, or sixty semester (90 quarter) units including 15 semester (23 quarter) units in behavioral science, Psych Tech courses and Alcohol and Drug Certificate courses; AND one year of experience providing mental health services including interviewing and referring participants and performing crisis intervention, or three years of experience in a behavioral health department with direct participant contact, or a Bachelor\'s degree in a behavioral science with six months of related experience In Riverside County and San Diego County, a Bachelor\'s degree is required and two years in a mental health setting Sensitivity to multi-cultural populations and issues Must be at least 18 years of age CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days and maintain certification All opportunities are contingent upon successful completion of post-offer physical examination, TB testing, criminal background clearances, excluded party sanctions, and degree or license verification; driving may require a valid license, vehicle clearance, and proof of auto insurance Preferred
Four (4) years\' experience in a behavioral health setting Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service Skills
Thorough understanding of the rights of members served and relevant legal processes Effective written and verbal communication skills Good computer/technology skills Ability to assess safety risks Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity Excellent driving skills Knowledge of basic medical and psychiatric terminology Within two months of employment, ability to apply financial requirements for billing and learn billing codes Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent exposure to hazardous materials (blood borne pathogens, hospital waste, chemicals, and infections). EOE AA M/F/V/Disability If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible. Education
High School (required) GED (required) Associates (required) Bachelors of Social Services (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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