AbsoluteCare
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Care Navigator (Chicago, IL)
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AbsoluteCare The role of Care Navigator-Community is essential in supporting our goal to reduce unnecessary hospital readmissions by visiting admitted members in person, addressing social determinants of health (SDoH), and ensuring seamless transitions of care. The Care Navigator is assigned to acute and post-acute facilities in the community and works with teams to build trust with patients and connect them to AbsoluteCare’s comprehensive services and interventions. Responsibilities
Engage in person with admitted members in hospitals and healthcare facilities to build lasting rapport and trust. Conduct comprehensive screenings for social determinants of health and identify gaps in care. Complete delegated tasks and coordinate resources to address identified needs. Schedule and coordinate follow-up appointments with our primary care physician, community-based nurse practitioner, or member’s own primary care provider post-discharge. Serve as a liaison between the members, healthcare providers/facilities, and AbsoluteCare services. Document all interactions and tasks accurately and timely in our care management system. Collaborate with AbsoluteCare’s interdisciplinary teams to support holistic, integrated, patient-centered care. Maintain mobility and flexibility to work independently across multiple healthcare sites. Meet established Key Performance Indicators. The Care Navigator’s facility assignment may change and/or duties may be modified based on business needs. Minimum Qualifications
A minimum of 80% of this role’s time is spent onsite in hospitals, skilled nursing facilities and/or residential treatment facilities to engage members and build relationships with facility discharge planners and case management staff. High School diploma or equivalent CNA, Certified MA, LPN or CHW required CPR/BLS certification required 3+ years of experience serving the needs of complex populations in a patient-facing healthcare environment; hospital experience and/or care coordination experience preferred Experience in patient-facing roles in a SNF, hospital or physician office is required Ability to complete screenings and delegated tasks and escalate findings to the clinical team where appropriate Experience with complex government-sponsored populations preferred (e.g., Medicaid, Medicare beneficiaries) Creative and innovative problem-solving approach to aid patients in overcoming barriers to care transitions Excellent computer skills including Microsoft Office Suite and electronic medical record documentation Excellent written and oral communication skills to interact with members, families, community stakeholders, and interdisciplinary team Ability to work independently Active unencumbered driver’s license, with automobile insurance, reliable transportation, and ability to work in office and in the community Second language ability desirable relevant to local population, geography, resources Working conditions
This job operates in the community, hospitals, healthcare facilities and within a professional office environment. Reliable transportation is required to commute between inpatient facilities and office. Physical Requirements
Ability to communicate clearly and exchange accurate information consistently Ability to remain stationary for long periods Repetitious movements Constant use of computer, keyboard, and general office equipment Ability to occasionally move objects up to 20 lbs Direct reports
None Seniority level
Mid-Senior level Employment type
Full-time Job function
Other, Information Technology, and Management Industries
Hospitals and Health Care Referrals increase your chances of interviewing at AbsoluteCare by 2x
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Care Navigator (Chicago, IL)
role at
AbsoluteCare The role of Care Navigator-Community is essential in supporting our goal to reduce unnecessary hospital readmissions by visiting admitted members in person, addressing social determinants of health (SDoH), and ensuring seamless transitions of care. The Care Navigator is assigned to acute and post-acute facilities in the community and works with teams to build trust with patients and connect them to AbsoluteCare’s comprehensive services and interventions. Responsibilities
Engage in person with admitted members in hospitals and healthcare facilities to build lasting rapport and trust. Conduct comprehensive screenings for social determinants of health and identify gaps in care. Complete delegated tasks and coordinate resources to address identified needs. Schedule and coordinate follow-up appointments with our primary care physician, community-based nurse practitioner, or member’s own primary care provider post-discharge. Serve as a liaison between the members, healthcare providers/facilities, and AbsoluteCare services. Document all interactions and tasks accurately and timely in our care management system. Collaborate with AbsoluteCare’s interdisciplinary teams to support holistic, integrated, patient-centered care. Maintain mobility and flexibility to work independently across multiple healthcare sites. Meet established Key Performance Indicators. The Care Navigator’s facility assignment may change and/or duties may be modified based on business needs. Minimum Qualifications
A minimum of 80% of this role’s time is spent onsite in hospitals, skilled nursing facilities and/or residential treatment facilities to engage members and build relationships with facility discharge planners and case management staff. High School diploma or equivalent CNA, Certified MA, LPN or CHW required CPR/BLS certification required 3+ years of experience serving the needs of complex populations in a patient-facing healthcare environment; hospital experience and/or care coordination experience preferred Experience in patient-facing roles in a SNF, hospital or physician office is required Ability to complete screenings and delegated tasks and escalate findings to the clinical team where appropriate Experience with complex government-sponsored populations preferred (e.g., Medicaid, Medicare beneficiaries) Creative and innovative problem-solving approach to aid patients in overcoming barriers to care transitions Excellent computer skills including Microsoft Office Suite and electronic medical record documentation Excellent written and oral communication skills to interact with members, families, community stakeholders, and interdisciplinary team Ability to work independently Active unencumbered driver’s license, with automobile insurance, reliable transportation, and ability to work in office and in the community Second language ability desirable relevant to local population, geography, resources Working conditions
This job operates in the community, hospitals, healthcare facilities and within a professional office environment. Reliable transportation is required to commute between inpatient facilities and office. Physical Requirements
Ability to communicate clearly and exchange accurate information consistently Ability to remain stationary for long periods Repetitious movements Constant use of computer, keyboard, and general office equipment Ability to occasionally move objects up to 20 lbs Direct reports
None Seniority level
Mid-Senior level Employment type
Full-time Job function
Other, Information Technology, and Management Industries
Hospitals and Health Care Referrals increase your chances of interviewing at AbsoluteCare by 2x
#J-18808-Ljbffr