Illumination Health + Home
Case Manager - Care Coordinator
Illumination Health + Home, Anaheim, California, United States, 92808
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“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire. Job Description The
Case Manager - Care Coordinator
is responsible for providing comprehensive support services to families experiencing homelessness. This role involves conducting assessments, developing individualized service plans, coordinating care, and connecting clients with resources such as housing, employment, healthcare, and education. The ECM Case Manager works collaboratively with Emergency Shelters clients to promote stability, self-sufficiency, and long-term housing solutions, while ensuring all services are delivered in a trauma-informed, culturally competent, and client-centered manner. The pay range for this position is
$24.00 - $26.00 per hour , depending on experience. The schedule for this position is
Monday - Friday, 9:00am to 5:30pm . Responsibilities
Administrative/Record Keeping
Collect and verify vital household documentation during intake; identify and initiate requests for any missing or necessary records. Administrative/Record Keeping
Conduct comprehensive household assessments to evaluate client needs and develop individualized service and care plans with clearly defined short-term goals. Administrative/Record Keeping
Perform initial and ongoing evaluations to reassess needs and modify care plans as necessary for optimal support. Administrative/Record Keeping
Facilitate referrals and connect eligible clients to Enhanced Care Management (ECM) services. Administrative/Record Keeping
Collaborate closely with Housing Navigators and internal departments at Illumination Foundation to support clients in achieving stable, permanent housing; assist with coordination and logistics of housing move-ins. Administrative/Record Keeping
Maintain organized, confidential case files and generate accurate statistical reports for program performance monitoring and evaluation. Administrative/Record Keeping
Ensure timely and accurate documentation of case notes, service records, and updates in AICA, HMIS, and CalOptima Connect systems. Administrative/Record Keeping
Develop and maintain a network of partnerships with community service providers to expand available resources and strengthen referral pathways. Administrative/Record Keeping
Engage in scheduled team meetings and interdisciplinary case conferences to discuss client progress and align care strategies. Administrative/Record Keeping
Participate in audits, team meetings, and quality assurance reviews to ensure program compliance and continuous improvement. Administrative/Record Keeping
Participate in regular supervision meetings to review client progress, refine care strategies, and enhance service delivery in alignment with organizational goals. Direct Services
Collaborate with Care Team members—including Care Coordinators, primary care physicians, and other healthcare providers—to ensure integrated, client-centered care. Direct Services
Connect ECM members to essential social services and supports, such as transportation, food assistance, and behavioral health resources. Direct Services
Coordinate discharge planning by working closely with hospital staff to ensure smooth transitions of care and continuity of support post-discharges. Direct Services
Conduct regular follow-up meetings with clients to reassess household needs, update service goals, and ensure progress is being made. Direct Services
Provide targeted referrals to appropriate community resources and services, and follow up to confirm successful linkage and engagement. Direct Services
Observe for indicators of emotional, physical, or sexual abuse and report concerns to Child Protective Services (CPS) in accordance with mandated reporting laws. Direct Services
Advocate on behalf of clients in areas such as housing, healthcare access, education, and overall social and emotional wellbeing. Direct Services
Assist clients with accessing transportation resources to support attendance at appointments, services, or essential activities. Direct Services
Encourage and facilitate client participation in Illumination Home + Health programs, workshops, and community activities to promote engagement and empowerment. Direct Services
Collaborate with parents and work closely with CFPNs (Child and Family Program Navigators) to address concerns related to parenting, child development, school attendance, and family dynamics. Direct Services
Provide referrals and resources for children based on assessed needs to support healthy development and academic success. Qualifications
Required:
Bachelor’s degree in Social Services, Human Services, or a related field; or an equivalent combination of education, training, and relevant experience. Required:
Demonstrated experience in case management or a related role within nonprofit settings, homeless services, mental health, or supportive housing programs. Required:
Basic computer proficiency, including familiarity with Microsoft Office applications (Word, Excel, Outlook) and database systems such as HMIS. Required:
Valid California driver’s license and a clean driving record. Required:
Reliable personal vehicle with current proof of auto insurance. Required:
Strong written and verbal communication skills, with the ability to effectively interact with diverse populations, interdisciplinary teams, and community partners. Preferred:
Experience working with individuals experiencing homelessness, as well as those living with mental health conditions or physical/behavioral disabilities. Preferred:
Familiarity with Permanent Supportive Housing (PSH) models and housing-first approaches to care. Preferred:
Bilingual proficiency in Spanish and English is highly desirable and strongly preferred. Benefits
Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan Dental and Vision Insurance Life, AD&D and LTD Insurance funded 100% by Health + Home Employee Assistance Program Professional Development Reimbursement 401K with Company Matching 10 days vacation PTO/year 6 days sick PTO/year 10 days holiday PTO/year Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans Referrals increase your chances of interviewing at Illumination Health + Home by 2x Get notified about new Case Manager jobs in
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Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire. Job Description The
Case Manager - Care Coordinator
is responsible for providing comprehensive support services to families experiencing homelessness. This role involves conducting assessments, developing individualized service plans, coordinating care, and connecting clients with resources such as housing, employment, healthcare, and education. The ECM Case Manager works collaboratively with Emergency Shelters clients to promote stability, self-sufficiency, and long-term housing solutions, while ensuring all services are delivered in a trauma-informed, culturally competent, and client-centered manner. The pay range for this position is
$24.00 - $26.00 per hour , depending on experience. The schedule for this position is
Monday - Friday, 9:00am to 5:30pm . Responsibilities
Administrative/Record Keeping
Collect and verify vital household documentation during intake; identify and initiate requests for any missing or necessary records. Administrative/Record Keeping
Conduct comprehensive household assessments to evaluate client needs and develop individualized service and care plans with clearly defined short-term goals. Administrative/Record Keeping
Perform initial and ongoing evaluations to reassess needs and modify care plans as necessary for optimal support. Administrative/Record Keeping
Facilitate referrals and connect eligible clients to Enhanced Care Management (ECM) services. Administrative/Record Keeping
Collaborate closely with Housing Navigators and internal departments at Illumination Foundation to support clients in achieving stable, permanent housing; assist with coordination and logistics of housing move-ins. Administrative/Record Keeping
Maintain organized, confidential case files and generate accurate statistical reports for program performance monitoring and evaluation. Administrative/Record Keeping
Ensure timely and accurate documentation of case notes, service records, and updates in AICA, HMIS, and CalOptima Connect systems. Administrative/Record Keeping
Develop and maintain a network of partnerships with community service providers to expand available resources and strengthen referral pathways. Administrative/Record Keeping
Engage in scheduled team meetings and interdisciplinary case conferences to discuss client progress and align care strategies. Administrative/Record Keeping
Participate in audits, team meetings, and quality assurance reviews to ensure program compliance and continuous improvement. Administrative/Record Keeping
Participate in regular supervision meetings to review client progress, refine care strategies, and enhance service delivery in alignment with organizational goals. Direct Services
Collaborate with Care Team members—including Care Coordinators, primary care physicians, and other healthcare providers—to ensure integrated, client-centered care. Direct Services
Connect ECM members to essential social services and supports, such as transportation, food assistance, and behavioral health resources. Direct Services
Coordinate discharge planning by working closely with hospital staff to ensure smooth transitions of care and continuity of support post-discharges. Direct Services
Conduct regular follow-up meetings with clients to reassess household needs, update service goals, and ensure progress is being made. Direct Services
Provide targeted referrals to appropriate community resources and services, and follow up to confirm successful linkage and engagement. Direct Services
Observe for indicators of emotional, physical, or sexual abuse and report concerns to Child Protective Services (CPS) in accordance with mandated reporting laws. Direct Services
Advocate on behalf of clients in areas such as housing, healthcare access, education, and overall social and emotional wellbeing. Direct Services
Assist clients with accessing transportation resources to support attendance at appointments, services, or essential activities. Direct Services
Encourage and facilitate client participation in Illumination Home + Health programs, workshops, and community activities to promote engagement and empowerment. Direct Services
Collaborate with parents and work closely with CFPNs (Child and Family Program Navigators) to address concerns related to parenting, child development, school attendance, and family dynamics. Direct Services
Provide referrals and resources for children based on assessed needs to support healthy development and academic success. Qualifications
Required:
Bachelor’s degree in Social Services, Human Services, or a related field; or an equivalent combination of education, training, and relevant experience. Required:
Demonstrated experience in case management or a related role within nonprofit settings, homeless services, mental health, or supportive housing programs. Required:
Basic computer proficiency, including familiarity with Microsoft Office applications (Word, Excel, Outlook) and database systems such as HMIS. Required:
Valid California driver’s license and a clean driving record. Required:
Reliable personal vehicle with current proof of auto insurance. Required:
Strong written and verbal communication skills, with the ability to effectively interact with diverse populations, interdisciplinary teams, and community partners. Preferred:
Experience working with individuals experiencing homelessness, as well as those living with mental health conditions or physical/behavioral disabilities. Preferred:
Familiarity with Permanent Supportive Housing (PSH) models and housing-first approaches to care. Preferred:
Bilingual proficiency in Spanish and English is highly desirable and strongly preferred. Benefits
Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan Dental and Vision Insurance Life, AD&D and LTD Insurance funded 100% by Health + Home Employee Assistance Program Professional Development Reimbursement 401K with Company Matching 10 days vacation PTO/year 6 days sick PTO/year 10 days holiday PTO/year Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans Referrals increase your chances of interviewing at Illumination Health + Home by 2x Get notified about new Case Manager jobs in
Anaheim, CA . Case Manager - OC Interim Housing (JR 5272)
• Orange County, CA
$23.24-$28.28
1 month ago Case Manager - Rapid Rehousing Services (JR 5154)
• Orange County, CA
$23.24-$28.28
1 month ago Case Manager, Permanent Supportive Housing (PSH) - Project Based Case Manager and Coach for DMH Homeless Recovery and Mental Health Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr