HCTec
Epic Clinical Analyst at HCTec Brentwood, TN
HCTec, Brentwood, Tennessee, United States, 37027
Overview
Epic Clinical Analyst job at HCTec. Brentwood, TN. Responsibilities
Technical Support
Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing. Use expertise to create critical, technical documentation of service requests.
System Maintenance/Improvement
Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software. Perform maintenance tasks which include, claim form modifications, clearinghouse edits, claims definition file updates, batch job configuration, remittances, work queue creation and modification (claim edit, charge review, follow-up, credit, etc.), payer/plan creation and modification, etc. Also, participate in development, execution, and sign-off of system testing. Develop and maintain detailed documentation on system configurations and technical components. Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
Client Support
Maintain regular communication with and collaborate with client support representatives, client\'s business community, and end users to ensure the system meets the client\'s business needs. Provide application expertise to the client team and advisory groups to facilitate discussions and decisions. Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
#J-18808-Ljbffr
Epic Clinical Analyst job at HCTec. Brentwood, TN. Responsibilities
Technical Support
Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing. Use expertise to create critical, technical documentation of service requests.
System Maintenance/Improvement
Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software. Perform maintenance tasks which include, claim form modifications, clearinghouse edits, claims definition file updates, batch job configuration, remittances, work queue creation and modification (claim edit, charge review, follow-up, credit, etc.), payer/plan creation and modification, etc. Also, participate in development, execution, and sign-off of system testing. Develop and maintain detailed documentation on system configurations and technical components. Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
Client Support
Maintain regular communication with and collaborate with client support representatives, client\'s business community, and end users to ensure the system meets the client\'s business needs. Provide application expertise to the client team and advisory groups to facilitate discussions and decisions. Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
#J-18808-Ljbffr