PetSmart
Assistant Store Manager - Customer Experience
PetSmart, South Lebanon, Ohio, United States, 45065
Assistant Store Manager - Customer Experience
Join to apply for the
Assistant Store Manager - Customer Experience
role at
PetSmart Overview
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! About Life at PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. When our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid weekly Full time hours Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing Development Opportunities Job Summary
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role provides exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegate and validate completion of daily tasks including engagement videos. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Leads the associate and pet parent experience and ensures pets in our care are safe and healthy. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Assists with reservations in hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to continuously improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures. Responsible for taking immediate action when a sick or injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to uphold the brand promise. Business Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets such as sales and shrink. Manages expenses such as labor and supplies and other relevant store metrics. Leverages home office partners and resources to submit and follow up on store-related work orders and purchase card allocation. Works with services associates on productivity and scheduling to grow the business and achieve company goals. Qualifications
3-5 years of retail leadership or experience in a customer-focused environment. Full-time availability required; flexibility in schedule, including evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. EEO and Additional Information
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). Some locations may have additional fair chance laws. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job. It is not intended to include all duties and responsibilities. Pay is hourly and based on experience, training, skills, and store location. Benefits details available at https://benefits.petsmart.com/us/.
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Join to apply for the
Assistant Store Manager - Customer Experience
role at
PetSmart Overview
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! About Life at PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. When our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid weekly Full time hours Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing Development Opportunities Job Summary
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role provides exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegate and validate completion of daily tasks including engagement videos. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Leads the associate and pet parent experience and ensures pets in our care are safe and healthy. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Assists with reservations in hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to continuously improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures. Responsible for taking immediate action when a sick or injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to uphold the brand promise. Business Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets such as sales and shrink. Manages expenses such as labor and supplies and other relevant store metrics. Leverages home office partners and resources to submit and follow up on store-related work orders and purchase card allocation. Works with services associates on productivity and scheduling to grow the business and achieve company goals. Qualifications
3-5 years of retail leadership or experience in a customer-focused environment. Full-time availability required; flexibility in schedule, including evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. EEO and Additional Information
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). Some locations may have additional fair chance laws. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job. It is not intended to include all duties and responsibilities. Pay is hourly and based on experience, training, skills, and store location. Benefits details available at https://benefits.petsmart.com/us/.
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