SSA Group
Food Service - Assistant Operations Manager
SSA Group, Baltimore, Maryland, United States, 21276
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Food Service - Assistant Operations Manager
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SSA Group Overview
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title
Assistant Food Service Operations Manager Reports to
Food Service Operations Manager and General Manager (as applicable) Responsibilities
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Support implementation of operational systems, processes and policies in support of the organization’s mission, business needs, client & SSA expectations. Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence. Support department financial forecasts as necessary, information flow and management, business processes and organization planning. Support oversight of merchandising for consistency, impulse sales, and driving per cap. Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance. Ensure SSA safety training(s) completed with all staff upon hire. Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively. Maintain quality and facility cleanliness. Document and address employee performance in line with company policies and procedures. Maintain a clean, safe and organized work environment for all employees and guests. Support day-to-day functions of all food services and programs, with focus on front of house operations. Facilitate maintenance and repairs of facility and equipment. Maintain a close relationship with the client’s staff to ensure a positive working relationship. Ensure overall consistency and high quality across operations; plan menus based on market trends, customer preferences and nutritional considerations. Ensure invoices are processed to ensure vendors are paid within terms. Support management of all operational functions of the Food Department. Support payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by strategic coverage and scheduling. Manage employees in accordance with state and federal labor laws. Schedule appropriate staff levels in accordance with budget and business forecast. Perform other tasks as deemed necessary. Uphold and demonstrate a complete understanding of company policies and procedures. IDEA + Belonging
Promote an inclusive and supportive approach within the brand team, with networking continuing at all units. Remove barriers and empower growth and opportunity for team members at all levels. Lead by example through sustainability/conservation efforts and provide opportunities for teaching to unit staff as necessary. Engage with SSA/Unit in driving community efforts through engagement activities and opportunities to give back. Job Requirements
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel. Proven leadership skills with an understanding of team building and development, while fostering partnerships. Exceptional problem solving and decision making skills with ability to stay organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Ability to remain flexible in a fast-paced environment. Computer knowledge and skill for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (up to 35 lbs) as necessary to operate, including lifting. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience
Two years of operations management experience (sales-dependent; more years may be applicable). ServSafe or Food Handling Certified. All education backgrounds eligible, must be 18 or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments). SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation And Benefits
Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education Paid Time Off Medical | Dental | Vision 401 (K) Plan + Match Supplemental Insurance Training and Career Development Tuition Discount through Partnership College Parental Leave Meal Plan & Employee Discounts All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Hospitality Referrals increase your chances of interviewing at SSA Group by 2x Get notified about new Service Operations Manager jobs in Baltimore, MD. Note: This description retains key job details and preserves the content language while improving structure and readability. All information is presented with allowed HTML tags only.
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Food Service - Assistant Operations Manager
role at
SSA Group Overview
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title
Assistant Food Service Operations Manager Reports to
Food Service Operations Manager and General Manager (as applicable) Responsibilities
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Support implementation of operational systems, processes and policies in support of the organization’s mission, business needs, client & SSA expectations. Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence. Support department financial forecasts as necessary, information flow and management, business processes and organization planning. Support oversight of merchandising for consistency, impulse sales, and driving per cap. Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance. Ensure SSA safety training(s) completed with all staff upon hire. Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively. Maintain quality and facility cleanliness. Document and address employee performance in line with company policies and procedures. Maintain a clean, safe and organized work environment for all employees and guests. Support day-to-day functions of all food services and programs, with focus on front of house operations. Facilitate maintenance and repairs of facility and equipment. Maintain a close relationship with the client’s staff to ensure a positive working relationship. Ensure overall consistency and high quality across operations; plan menus based on market trends, customer preferences and nutritional considerations. Ensure invoices are processed to ensure vendors are paid within terms. Support management of all operational functions of the Food Department. Support payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by strategic coverage and scheduling. Manage employees in accordance with state and federal labor laws. Schedule appropriate staff levels in accordance with budget and business forecast. Perform other tasks as deemed necessary. Uphold and demonstrate a complete understanding of company policies and procedures. IDEA + Belonging
Promote an inclusive and supportive approach within the brand team, with networking continuing at all units. Remove barriers and empower growth and opportunity for team members at all levels. Lead by example through sustainability/conservation efforts and provide opportunities for teaching to unit staff as necessary. Engage with SSA/Unit in driving community efforts through engagement activities and opportunities to give back. Job Requirements
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel. Proven leadership skills with an understanding of team building and development, while fostering partnerships. Exceptional problem solving and decision making skills with ability to stay organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Ability to remain flexible in a fast-paced environment. Computer knowledge and skill for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (up to 35 lbs) as necessary to operate, including lifting. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience
Two years of operations management experience (sales-dependent; more years may be applicable). ServSafe or Food Handling Certified. All education backgrounds eligible, must be 18 or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments). SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation And Benefits
Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education Paid Time Off Medical | Dental | Vision 401 (K) Plan + Match Supplemental Insurance Training and Career Development Tuition Discount through Partnership College Parental Leave Meal Plan & Employee Discounts All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Hospitality Referrals increase your chances of interviewing at SSA Group by 2x Get notified about new Service Operations Manager jobs in Baltimore, MD. Note: This description retains key job details and preserves the content language while improving structure and readability. All information is presented with allowed HTML tags only.
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