Target
Overview
Join to apply for the
Service & Engagement Team Leader
role at
Target . 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities
Lead a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent. Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants to exceed guest service expectations by focusing on reducing wait times, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. Lead and demonstrate a culture of executing onboarding and learning best practices; close skill gaps through development, coaching and team interactions. Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, deliver store sales goals, guest engagement and address opportunities as needed. Support Target Loyalty Programs to educate and promote benefits that reward guests and enhance their shopping experience. Follow-up on training completion, check for understanding and support continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the career path of team members. Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture. With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management on Service and Engagement behaviors. Respond quickly to guest concerns by de-escalating situations and ensuring the team resolves or addresses issues. Ensure the team stays up-to-date on major promotions, brand launches and events. Evaluate candidates for open positions and develop a guest-centric team. Work a schedule that aligns to guest and business needs (including early morning, evening, closing, overnight shifts, holidays and weekends). Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all laws. Support guest services as needed. Demonstrate a culture of ethical conduct and compliance; lead team to uphold this commitment. Lead and demonstrate a safety culture through modeling safe behaviors, identifying hazards, and reporting injuries timely and accurately. Model creating a welcoming experience by greeting guests as you and your team complete daily tasks. Engage with guests to assist and solve their needs in a welcoming way. Lead by thanking guests and show appreciation for choosing to shop at Target. Model the execution of physical security processes to enhance in-store security culture. Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. If applicable, as a key carrier, follow safe and secure training and processes. Address all store emergency and compliance needs. All other duties based on business needs. Qualifications
High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Ability to communicate on multiple devices and operate scanners and other technology Work independently and as part of a team; manage workload and prioritize tasks Welcoming and helpful attitude; effective communication skills Ability to remain focused in a fast-paced environment and accomplish multiple tasks within established timeframes What We Look For
You enjoy interacting and helping others, including guests and fellow team members You thrive in a fast-moving, highly active role with teamwork and flexible problem solving You are open to a flexible schedule including nights, weekends, holidays and peak times Benefits
The pay range per hour is $24.00 - $40.80. Pay is based on factors including location, education, experience, and certifications. Target offers eligible team members comprehensive health benefits and programs, 401(k), employee discount, disability and life insurance, paid sick leave, paid holidays and paid vacation. See benefits details at the Target corporate site. Americans With Disabilities Act (ADA): Target will make reasonable accommodations for applicants with disabilities. For accommodations during the application or interview process, please contact candidate.accommodations@HRHelp.Target.com. EEO and Accessibility
Target is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. How to Apply
Please apply through Target’s careers site. Referrals increase your chances of interviewing.
#J-18808-Ljbffr
Join to apply for the
Service & Engagement Team Leader
role at
Target . 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities
Lead a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent. Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants to exceed guest service expectations by focusing on reducing wait times, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. Lead and demonstrate a culture of executing onboarding and learning best practices; close skill gaps through development, coaching and team interactions. Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, deliver store sales goals, guest engagement and address opportunities as needed. Support Target Loyalty Programs to educate and promote benefits that reward guests and enhance their shopping experience. Follow-up on training completion, check for understanding and support continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the career path of team members. Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture. With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management on Service and Engagement behaviors. Respond quickly to guest concerns by de-escalating situations and ensuring the team resolves or addresses issues. Ensure the team stays up-to-date on major promotions, brand launches and events. Evaluate candidates for open positions and develop a guest-centric team. Work a schedule that aligns to guest and business needs (including early morning, evening, closing, overnight shifts, holidays and weekends). Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all laws. Support guest services as needed. Demonstrate a culture of ethical conduct and compliance; lead team to uphold this commitment. Lead and demonstrate a safety culture through modeling safe behaviors, identifying hazards, and reporting injuries timely and accurately. Model creating a welcoming experience by greeting guests as you and your team complete daily tasks. Engage with guests to assist and solve their needs in a welcoming way. Lead by thanking guests and show appreciation for choosing to shop at Target. Model the execution of physical security processes to enhance in-store security culture. Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. If applicable, as a key carrier, follow safe and secure training and processes. Address all store emergency and compliance needs. All other duties based on business needs. Qualifications
High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Ability to communicate on multiple devices and operate scanners and other technology Work independently and as part of a team; manage workload and prioritize tasks Welcoming and helpful attitude; effective communication skills Ability to remain focused in a fast-paced environment and accomplish multiple tasks within established timeframes What We Look For
You enjoy interacting and helping others, including guests and fellow team members You thrive in a fast-moving, highly active role with teamwork and flexible problem solving You are open to a flexible schedule including nights, weekends, holidays and peak times Benefits
The pay range per hour is $24.00 - $40.80. Pay is based on factors including location, education, experience, and certifications. Target offers eligible team members comprehensive health benefits and programs, 401(k), employee discount, disability and life insurance, paid sick leave, paid holidays and paid vacation. See benefits details at the Target corporate site. Americans With Disabilities Act (ADA): Target will make reasonable accommodations for applicants with disabilities. For accommodations during the application or interview process, please contact candidate.accommodations@HRHelp.Target.com. EEO and Accessibility
Target is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. How to Apply
Please apply through Target’s careers site. Referrals increase your chances of interviewing.
#J-18808-Ljbffr