Cartier
Seasonal Client Experience Coordinator - Chicago
Cartier, Chicago, Illinois, United States, 60290
Seasonal Client Experience Coordinator - Chicago
Join to apply for the Seasonal Client Experience Coordinator - Chicago role at Cartier.
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Our objective is to create the most exceptional client experience with the most productive environment and team, delivering a consistent, unified experience across North America. We operate in an appointment-recommended model, providing clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.
Job Mission Support the execution of the client experience strategy and identify opportunities for improvement in the boutique with a 360 view to uphold values and standards while providing exceptional service. In partnership with boutique management, support individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
Create exceptional client experiences
Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
Utilize Maison storytelling and heritage to enhance the client experience
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
Assist the commercial team front-of-house and back-of-house with activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
Assist clients with quick service requests, repair drop off or pickup, personalization requests (e.g., strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing)
Assist the commercial and management teams with client development activities, including data entry, report management, and execution of client treatments
Provide recommendations and personal services (e.g., directions, restaurant reservations, entertainment requests, floral orders); support the creation of maps, literature, and other materials as needed
Assist with phone duties, incoming calls, message retrieval, and appointment setting for phone inquiries
Consistently reach and aim to exceed all KPIs
Optimize the boutique environment
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
Assist with merchandising and overall display maintenance of the boutique
Partner with the Operations Coordinator to manage boutique supply inventory, replenishment needs, order process, and storage organization
Ensure proper movement of product in/out of boutique (shipments, transfers, consignments, etc.) while maintaining quality control
Assist with inventory control processes (daily/weekly/monthly counts and stock movements) for the annual inventory
Participate in daily setup and breakdown of boutique for opening/closing as needed
Assist with organization and tracking of client experience tools (e.g., food and beverage, Cartier gifts, stationery, fragrance samples)
Assist with special projects as needed
Maison / industry knowledge and compliance
Develop fundamental brand knowledge to convey Cartier heritage and values
Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing)
Remain current on industry news, competition, and community connections
Strive for operational excellence in the boutique environment and uphold standards
Share and collaborates best practices with the boutique team
Teamwork
Uphold Cartier standards with a professional image in appearance and demeanor
Contribute to a positive and productive boutique environment through collaboration and a can-do attitude
Foster a united work environment and intellectual curiosity
Qualifications Education
Associate’s or Bachelor’s degree preferred
Industry Experience
Previous experience in luxury retail, service, or hospitality is a plus
Technical Skills / Abilities
Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills are a plus
Personal Skills
Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills
Strong understanding of client service needs and priorities (internal and external)
Strong attention to detail and ability to handle multiple tasks with accuracy
Collaborative approach to foster a united work environment
Intellectual curiosity and passion for learning
Expected Salary Range: $21 to $23 per hour
Please note, salaries will be negotiated based on relevant skills and experience.
This position is payrolled by a third party.
This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.
#J-18808-Ljbffr
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Our objective is to create the most exceptional client experience with the most productive environment and team, delivering a consistent, unified experience across North America. We operate in an appointment-recommended model, providing clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.
Job Mission Support the execution of the client experience strategy and identify opportunities for improvement in the boutique with a 360 view to uphold values and standards while providing exceptional service. In partnership with boutique management, support individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
Create exceptional client experiences
Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
Utilize Maison storytelling and heritage to enhance the client experience
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
Assist the commercial team front-of-house and back-of-house with activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
Assist clients with quick service requests, repair drop off or pickup, personalization requests (e.g., strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing)
Assist the commercial and management teams with client development activities, including data entry, report management, and execution of client treatments
Provide recommendations and personal services (e.g., directions, restaurant reservations, entertainment requests, floral orders); support the creation of maps, literature, and other materials as needed
Assist with phone duties, incoming calls, message retrieval, and appointment setting for phone inquiries
Consistently reach and aim to exceed all KPIs
Optimize the boutique environment
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
Assist with merchandising and overall display maintenance of the boutique
Partner with the Operations Coordinator to manage boutique supply inventory, replenishment needs, order process, and storage organization
Ensure proper movement of product in/out of boutique (shipments, transfers, consignments, etc.) while maintaining quality control
Assist with inventory control processes (daily/weekly/monthly counts and stock movements) for the annual inventory
Participate in daily setup and breakdown of boutique for opening/closing as needed
Assist with organization and tracking of client experience tools (e.g., food and beverage, Cartier gifts, stationery, fragrance samples)
Assist with special projects as needed
Maison / industry knowledge and compliance
Develop fundamental brand knowledge to convey Cartier heritage and values
Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing)
Remain current on industry news, competition, and community connections
Strive for operational excellence in the boutique environment and uphold standards
Share and collaborates best practices with the boutique team
Teamwork
Uphold Cartier standards with a professional image in appearance and demeanor
Contribute to a positive and productive boutique environment through collaboration and a can-do attitude
Foster a united work environment and intellectual curiosity
Qualifications Education
Associate’s or Bachelor’s degree preferred
Industry Experience
Previous experience in luxury retail, service, or hospitality is a plus
Technical Skills / Abilities
Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills are a plus
Personal Skills
Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills
Strong understanding of client service needs and priorities (internal and external)
Strong attention to detail and ability to handle multiple tasks with accuracy
Collaborative approach to foster a united work environment
Intellectual curiosity and passion for learning
Expected Salary Range: $21 to $23 per hour
Please note, salaries will be negotiated based on relevant skills and experience.
This position is payrolled by a third party.
This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.
#J-18808-Ljbffr