CODICE
DC Residents only-Full Time- EB Customer Service Representative
CODICE, Washington, District of Columbia, us, 20022
Overview
DC Residents only - Full Time - EB Customer Service Representative Remote position with shift timings between 8am-6pm EST. Responsibilities
Responsible for assisting enrollees in selecting the most appropriate MCO and PCP, taking into account each individual’s needs and location. Answers questions and provides information and education on programs and services. Responds to requests, and/or takes actions on accounts or enrollment applications. Follows standard procedures to ensure consistency, accuracy, and meeting all quality assurance requirements Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns. Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledge. Follows scripted dialogues to ensure quality and maintain high accuracy rates. Regular and predictable attendance required. Other duties as assigned. Knowledge, Skills and Abilities
Managing Work: Effectively managing time and resources to finish work; identifies critical and less critical tasks; uses time effectively. Decision Making: Identifying and understanding issues; comparing information to make a choice; taking action; recognizes issues, problems, or opportunities, and determines whether action is needed. Communication: Clearly expressing information and ideas; checks for understanding when communicating. Contributing to Team Success: Actively participating as a member of a team and helping achieve goals; demonstrates commitment to the team. Work Standards: Setting high standards of performance; takes responsibility for quality and productivity; admits mistakes and refocuses efforts when needed. Customer Focus: Keeping customers and their needs as a main focus; develops and maintains valuable customer relationships; responds quickly to meet needs and resolves problems. Job Specification
Skill/Knowledge: Substantial understanding of the job and ability to apply knowledge to tasks. Job Complexity: Works on moderately difficult assignments requiring judgment; exhibits moderate program knowledge. Supervision Received: Normally receives little instruction on daily work and general instructions on new assignments. Required Education
High school diploma or equivalent. Required Experience
Two (2) years of customer service/call center experience or equivalent. Experience working with special needs populations and/or families of special needs children. Experience or training in a health care related field. Experience or training related to health care insurance, Medicaid, MCO/PCP selection, EPSDT services, and other health care programs or similar programs. Experience or training in the managed care industry. Experience using a personal computer and software programs and a TTY machine. Company Description
CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs. CODICE’s technology competencies deliver solutions and results that become an integral part of our clients’ success. CODICE areas of expertise include: SYSTEM DEVELOPMENT, ENTERPRISE CONTENT MANAGEMENT, SYSTEM INTEGRATION, DATA WAREHOUSING & BUSINESS INTELLIGENCE. CODICE’s services include fully customized development from requirements to testing, system implementations for content management and records, open-standards integrations, and data analysis from multiple sources. Seniority level
Entry level Employment type
Full-time Job function
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DC Residents only - Full Time - EB Customer Service Representative Remote position with shift timings between 8am-6pm EST. Responsibilities
Responsible for assisting enrollees in selecting the most appropriate MCO and PCP, taking into account each individual’s needs and location. Answers questions and provides information and education on programs and services. Responds to requests, and/or takes actions on accounts or enrollment applications. Follows standard procedures to ensure consistency, accuracy, and meeting all quality assurance requirements Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns. Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledge. Follows scripted dialogues to ensure quality and maintain high accuracy rates. Regular and predictable attendance required. Other duties as assigned. Knowledge, Skills and Abilities
Managing Work: Effectively managing time and resources to finish work; identifies critical and less critical tasks; uses time effectively. Decision Making: Identifying and understanding issues; comparing information to make a choice; taking action; recognizes issues, problems, or opportunities, and determines whether action is needed. Communication: Clearly expressing information and ideas; checks for understanding when communicating. Contributing to Team Success: Actively participating as a member of a team and helping achieve goals; demonstrates commitment to the team. Work Standards: Setting high standards of performance; takes responsibility for quality and productivity; admits mistakes and refocuses efforts when needed. Customer Focus: Keeping customers and their needs as a main focus; develops and maintains valuable customer relationships; responds quickly to meet needs and resolves problems. Job Specification
Skill/Knowledge: Substantial understanding of the job and ability to apply knowledge to tasks. Job Complexity: Works on moderately difficult assignments requiring judgment; exhibits moderate program knowledge. Supervision Received: Normally receives little instruction on daily work and general instructions on new assignments. Required Education
High school diploma or equivalent. Required Experience
Two (2) years of customer service/call center experience or equivalent. Experience working with special needs populations and/or families of special needs children. Experience or training in a health care related field. Experience or training related to health care insurance, Medicaid, MCO/PCP selection, EPSDT services, and other health care programs or similar programs. Experience or training in the managed care industry. Experience using a personal computer and software programs and a TTY machine. Company Description
CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs. CODICE’s technology competencies deliver solutions and results that become an integral part of our clients’ success. CODICE areas of expertise include: SYSTEM DEVELOPMENT, ENTERPRISE CONTENT MANAGEMENT, SYSTEM INTEGRATION, DATA WAREHOUSING & BUSINESS INTELLIGENCE. CODICE’s services include fully customized development from requirements to testing, system implementations for content management and records, open-standards integrations, and data analysis from multiple sources. Seniority level
Entry level Employment type
Full-time Job function
Other Referrals increase your chances of interviewing at CODICE. Get notified about new Customer Service Representative jobs in Washington, DC.
#J-18808-Ljbffr