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Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Responsibilities Building Bright Futures at Brightstar Global! Brightstar seeks a Lottery Field Services Technician in LaGrande, OR, and Ontario. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified zone to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Transport, install (if applicable), and maintain Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar\'s vehicle policy regarding the use and maintenance of company vehicles.
Maintain equipment to promote the continuous operation of Brightstar equipment.
Troubleshoot malfunctioning equipment to restore it to working order in the field, including swapping failed equipment, cleaning, and minor adjustments.
Communicate effectively with Dispatchers; accurately report activity, arrival/departure times, problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts (e.g., paper, ribbons, bet slips) and track inventory.
Deliver basic training to new retailers or refresher training to retailers performing procedures incorrectly (e.g., changing paper and ribbon).
Complete primary forms for reporting activities, equipment problems, and recommendations for procedure improvements.
Benefits Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires pro-rated based on start date)
3 weeks of paid vacation (accrued) per year, prorated in first year
Accrued sick time
401k with employer match and 100% vesting on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Qualifications
High school degree or GED required.
1–2 years of experience in a customer service-related position
1–2 years of experience in technical repairs
Valid driver\'s license, good driving record, and ability to correctly perceive colors
Physical requirements: ability to climb a ladder, lift and carry equipment up to 50 pounds, sit and drive for extended periods, use tools with dexterity, work with moving parts and electrical current, and work at heights or in close quarters as needed
Offer of employment contingent upon security clearance and successful pre-employment background checks
Keys to Success Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership
-#LI-LF1
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. The estimated starting compensation range is $31,096 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
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Responsibilities Building Bright Futures at Brightstar Global! Brightstar seeks a Lottery Field Services Technician in LaGrande, OR, and Ontario. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified zone to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Transport, install (if applicable), and maintain Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar\'s vehicle policy regarding the use and maintenance of company vehicles.
Maintain equipment to promote the continuous operation of Brightstar equipment.
Troubleshoot malfunctioning equipment to restore it to working order in the field, including swapping failed equipment, cleaning, and minor adjustments.
Communicate effectively with Dispatchers; accurately report activity, arrival/departure times, problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts (e.g., paper, ribbons, bet slips) and track inventory.
Deliver basic training to new retailers or refresher training to retailers performing procedures incorrectly (e.g., changing paper and ribbon).
Complete primary forms for reporting activities, equipment problems, and recommendations for procedure improvements.
Benefits Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires pro-rated based on start date)
3 weeks of paid vacation (accrued) per year, prorated in first year
Accrued sick time
401k with employer match and 100% vesting on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Qualifications
High school degree or GED required.
1–2 years of experience in a customer service-related position
1–2 years of experience in technical repairs
Valid driver\'s license, good driving record, and ability to correctly perceive colors
Physical requirements: ability to climb a ladder, lift and carry equipment up to 50 pounds, sit and drive for extended periods, use tools with dexterity, work with moving parts and electrical current, and work at heights or in close quarters as needed
Offer of employment contingent upon security clearance and successful pre-employment background checks
Keys to Success Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership
-#LI-LF1
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. The estimated starting compensation range is $31,096 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
#J-18808-Ljbffr