Food Lion
Overview
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
Primary Purpose Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties And Responsibilities
Manage the Perishable Department, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training and formal performance appraisals for direct reports
Daily management of labor and coaching of associates to achieve productivity expectations
Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results
Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, flexible and friendly customer service while creating a positive shopping experience
Role model outstanding, friendly customer service and use product knowledge to offer solutions that meet or exceed customers’ expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, and business information systems
Perform duties ensuring department appearance, quality, variety, workplace safety, food safety and department sanitation
Ensure Perishable Department schedules are written to provide extraordinary customer service at all times
Understand scheduling, sales, projections, wage percent, interviewing, hiring, training, and other items necessary to manage the Perishable Department
Ensure ordering, receiving, preparation, conditioning and displaying of merchandise are done in accordance with policies and guidelines
Observe and correct unsafe conditions that could cause accidents; record and report incidents per Food Lion procedures
Monitor shrink and provide coaching to prevent losses
Ensure advertising and sales promotion materials and signage for the Perishable Department are properly utilized
Ensure compliance with local, state and federal regulations
Adhere to company guidelines, policies and standard practices
Maintain security standards
Complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments and constructive counseling as it relates to customer satisfaction and service while building store sales
Perform all other duties as assigned
Qualifications
High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Good understanding of store operations preferred
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Ability to lead and direct others
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements
Ability to use computers and other communication systems required to perform job functions
Ability to use hand held computers for orders, mark downs, scan outs, and inventory
Stand 100% of the time, frequently walking short distances
Ability to push or pull up to 2000 pounds using a pallet jack or float
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
Be able to handle substances associated with cleaning and packaging materials, and household cleaners
Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check invoices, dates, and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
#J-18808-Ljbffr
Primary Purpose Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties And Responsibilities
Manage the Perishable Department, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training and formal performance appraisals for direct reports
Daily management of labor and coaching of associates to achieve productivity expectations
Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results
Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, flexible and friendly customer service while creating a positive shopping experience
Role model outstanding, friendly customer service and use product knowledge to offer solutions that meet or exceed customers’ expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, and business information systems
Perform duties ensuring department appearance, quality, variety, workplace safety, food safety and department sanitation
Ensure Perishable Department schedules are written to provide extraordinary customer service at all times
Understand scheduling, sales, projections, wage percent, interviewing, hiring, training, and other items necessary to manage the Perishable Department
Ensure ordering, receiving, preparation, conditioning and displaying of merchandise are done in accordance with policies and guidelines
Observe and correct unsafe conditions that could cause accidents; record and report incidents per Food Lion procedures
Monitor shrink and provide coaching to prevent losses
Ensure advertising and sales promotion materials and signage for the Perishable Department are properly utilized
Ensure compliance with local, state and federal regulations
Adhere to company guidelines, policies and standard practices
Maintain security standards
Complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments and constructive counseling as it relates to customer satisfaction and service while building store sales
Perform all other duties as assigned
Qualifications
High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Good understanding of store operations preferred
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Ability to lead and direct others
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements
Ability to use computers and other communication systems required to perform job functions
Ability to use hand held computers for orders, mark downs, scan outs, and inventory
Stand 100% of the time, frequently walking short distances
Ability to push or pull up to 2000 pounds using a pallet jack or float
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
Be able to handle substances associated with cleaning and packaging materials, and household cleaners
Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check invoices, dates, and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
#J-18808-Ljbffr