NTT Global Data Centers
Supervisor, Critical Facilities Operations
NTT Global Data Centers, Arizona City, Arizona, United States, 85123
Supervisor, Critical Facilities Operations
NTT Global Data Centers (NTT DATA) is seeking a Supervisor for critical facilities operations. This role focuses on overseeing data center and facilities technicians, ensuring optimal uptime, compliance, safety, and operational efficiency.
Essential Duties & Responsibilities
Supervise Data Center Technicians and Facilities Technicians.
Operate and maintain the data center to assure optimal uptime (Five 9's) for customer facility services (electrical, cooling, etc.).
Task CFOps team to comply with local, state, and federal requirements for fire, health, and life safety.
Provide tasking for daily operations and maintenance scheduling of non‑critical and critical maintenance.
Ensure the CFOps team works effectively to achieve goals, reviewing budget, staff planning, NPS, and efficiency.
Analyze data center equipment to achieve maximum effectiveness and efficiency – safety, cost, longevity, reliability.
Conduct in‑depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.
Manage and maintain all training documentation; provide documentation to HR.
Ensure data center operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
Work with customers to provide successful installs that exceed expectations.
Supervise the safety and well‑being of all CFOps team.
Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
Write and review non‑critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provide input.
Supervise the execution of non‑critical and critical Method of Procedures and ensure their thorough completion.
Perform other duties as assigned.
Knowledge, Skills & Abilities
Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations.
Expert knowledge of low voltage systems, including fire, security and PLCs.
Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes.
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
Expert knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA and state regulations).
Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
Strong supervisor skills.
Excellent communication skills, both written and oral.
Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
12kV switchgear
480/277 and 208/120 volt electrical generation and distribution systems
Diesel powered AC generator plants up to 2MW
Static UPS systems
Multi‑string flooded cell batteries and monitoring systems
Static switches
PLC and relay logic controls
Power monitoring systems
Data center power distribution and management systems
VFD Drives
Large centrifugal chillers
Cooling towers
Water treatment systems
HVAC equipment
Computer room AC units (CRACs)
Kyoto cooling units (where applicable)
Operating building management and industrial PLC control systems
Emergency standby diesel generator systems
Fuel/oil systems, fuel/oil day tanks and fuel/oil storage tanks
Knowledge of NFPA 25, sprinkler and dry‑stand pipe systems, including emergency fire pump where applicable
Chilled/condenser water pump
Well/vault or sump pumps
Domestic water systems, including backflow prevention devices
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Project)
Ability to train the electrical and mechanical teams on the systems and the procedures.
Ability to conduct power & fire system capacity, safety and code compliance assessments.
Ability to operate in and promote a rigorous process‑driven, team environment.
Ability to logically analyze and solve problems.
Ability to multi‑task multiple projects.
Detail oriented.
Education & Experience
Bachelor of Science in engineering or equivalent work experience with 5‑6 years’ related experience.
Minimum of 5 years in a mechanical/electrical position within critical facilities, including power or critical electrical power/mechanical environment (data center, hospital, semiconductor or power plant experience preferred).
Minimum of two years as a foreman, lead or senior‑level technician in a critical facility environment.
Certified electrician preferred in state where assigned.
CPR/First Aid and NFPA 70E certification during employment.
Forklift certified.
Physical Requirements
Primarily walking, standing and bending with some sitting.
Ability to communicate effectively with verbal, visual and listening skills.
Able to lift heavy equipment up to 50 pounds.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required equipment as well as operate computer keyboard, mouse and other technical instruments.
Ability to climb ladders and work on raised platform.
Work Conditions
Typical data center work environment with varying temperatures and loud noises.
Extensive daily usage of a computer or workstation.
Work on site; no telecommuting.
Special Requirements
Must be comfortable working in a highly critical, fast‑paced environment shifting priorities.
Must be able to respond to emergency situations at the data center.
Must be willing to be part of the after‑hours notification and escalation protocol.
Must carry a cell phone for availability during assigned shift and emergency situations.
Must be willing to work outside normal business hours, including weekends, late nights, holidays.
Must wear leather close‑toed shoes with a solid rubber sole.
A valid driver’s license required for onsite leaders with direct reports to support employee transportation and meet company needs.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $102,600 - $141,000. All regular full‑time employees are eligible for an annual bonus; payout is dependent on individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401(k) retirement plan to create a rich Total Rewards package.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
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Essential Duties & Responsibilities
Supervise Data Center Technicians and Facilities Technicians.
Operate and maintain the data center to assure optimal uptime (Five 9's) for customer facility services (electrical, cooling, etc.).
Task CFOps team to comply with local, state, and federal requirements for fire, health, and life safety.
Provide tasking for daily operations and maintenance scheduling of non‑critical and critical maintenance.
Ensure the CFOps team works effectively to achieve goals, reviewing budget, staff planning, NPS, and efficiency.
Analyze data center equipment to achieve maximum effectiveness and efficiency – safety, cost, longevity, reliability.
Conduct in‑depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.
Manage and maintain all training documentation; provide documentation to HR.
Ensure data center operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
Work with customers to provide successful installs that exceed expectations.
Supervise the safety and well‑being of all CFOps team.
Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
Write and review non‑critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provide input.
Supervise the execution of non‑critical and critical Method of Procedures and ensure their thorough completion.
Perform other duties as assigned.
Knowledge, Skills & Abilities
Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations.
Expert knowledge of low voltage systems, including fire, security and PLCs.
Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes.
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
Expert knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA and state regulations).
Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
Strong supervisor skills.
Excellent communication skills, both written and oral.
Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
12kV switchgear
480/277 and 208/120 volt electrical generation and distribution systems
Diesel powered AC generator plants up to 2MW
Static UPS systems
Multi‑string flooded cell batteries and monitoring systems
Static switches
PLC and relay logic controls
Power monitoring systems
Data center power distribution and management systems
VFD Drives
Large centrifugal chillers
Cooling towers
Water treatment systems
HVAC equipment
Computer room AC units (CRACs)
Kyoto cooling units (where applicable)
Operating building management and industrial PLC control systems
Emergency standby diesel generator systems
Fuel/oil systems, fuel/oil day tanks and fuel/oil storage tanks
Knowledge of NFPA 25, sprinkler and dry‑stand pipe systems, including emergency fire pump where applicable
Chilled/condenser water pump
Well/vault or sump pumps
Domestic water systems, including backflow prevention devices
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Project)
Ability to train the electrical and mechanical teams on the systems and the procedures.
Ability to conduct power & fire system capacity, safety and code compliance assessments.
Ability to operate in and promote a rigorous process‑driven, team environment.
Ability to logically analyze and solve problems.
Ability to multi‑task multiple projects.
Detail oriented.
Education & Experience
Bachelor of Science in engineering or equivalent work experience with 5‑6 years’ related experience.
Minimum of 5 years in a mechanical/electrical position within critical facilities, including power or critical electrical power/mechanical environment (data center, hospital, semiconductor or power plant experience preferred).
Minimum of two years as a foreman, lead or senior‑level technician in a critical facility environment.
Certified electrician preferred in state where assigned.
CPR/First Aid and NFPA 70E certification during employment.
Forklift certified.
Physical Requirements
Primarily walking, standing and bending with some sitting.
Ability to communicate effectively with verbal, visual and listening skills.
Able to lift heavy equipment up to 50 pounds.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required equipment as well as operate computer keyboard, mouse and other technical instruments.
Ability to climb ladders and work on raised platform.
Work Conditions
Typical data center work environment with varying temperatures and loud noises.
Extensive daily usage of a computer or workstation.
Work on site; no telecommuting.
Special Requirements
Must be comfortable working in a highly critical, fast‑paced environment shifting priorities.
Must be able to respond to emergency situations at the data center.
Must be willing to be part of the after‑hours notification and escalation protocol.
Must carry a cell phone for availability during assigned shift and emergency situations.
Must be willing to work outside normal business hours, including weekends, late nights, holidays.
Must wear leather close‑toed shoes with a solid rubber sole.
A valid driver’s license required for onsite leaders with direct reports to support employee transportation and meet company needs.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $102,600 - $141,000. All regular full‑time employees are eligible for an annual bonus; payout is dependent on individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401(k) retirement plan to create a rich Total Rewards package.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
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