WorkWave
Overview
Job opportunity in Software and Fintech Solutions.:
Salary up to $105,000, with additional bonus eligibility
Robust benefits package including health, dental, and 401k with company match
Flexible Time Off policy and generous PTO plan
Opportunities for career advancement and professional growth within the organization
Remote work flexibility within a dynamic, innovative environment
Recognition as a Best Place to Work in New Jersey by NJBiz, along with multiple industry awards
What to Expect (Responsibilities)
Serve as the principal point of contact for enterprise customers, aligning on strategic initiatives
Coordinate and lead complex projects, managing the complete portfolio of services within the customer base
Proactively identify opportunities to enhance customer relationships and journey
Act as the escalation point for critical customer issues and monitor churn risks
Collaborate with the Sales team to identify growth areas and upsell opportunities
What is Required (Qualifications)
Prior experience in the SaaS, Tech, or Software industry
Proven track record of managing and delivering complex projects within a customer base
Solid understanding of customer service and experience managing complex customer relationships
Exceptional presentation and communication skills, adaptable to various audiences
Strong problem-solving, change management, and conflict resolution skills
How to Stand Out (Preferred Qualifications)
Experience in industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security)
Project Management (PMP) or related certifications
ITIL Certifications
#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $105,000, with additional bonus eligibility
Robust benefits package including health, dental, and 401k with company match
Flexible Time Off policy and generous PTO plan
Opportunities for career advancement and professional growth within the organization
Remote work flexibility within a dynamic, innovative environment
Recognition as a Best Place to Work in New Jersey by NJBiz, along with multiple industry awards
What to Expect (Responsibilities)
Serve as the principal point of contact for enterprise customers, aligning on strategic initiatives
Coordinate and lead complex projects, managing the complete portfolio of services within the customer base
Proactively identify opportunities to enhance customer relationships and journey
Act as the escalation point for critical customer issues and monitor churn risks
Collaborate with the Sales team to identify growth areas and upsell opportunities
What is Required (Qualifications)
Prior experience in the SaaS, Tech, or Software industry
Proven track record of managing and delivering complex projects within a customer base
Solid understanding of customer service and experience managing complex customer relationships
Exceptional presentation and communication skills, adaptable to various audiences
Strong problem-solving, change management, and conflict resolution skills
How to Stand Out (Preferred Qualifications)
Experience in industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security)
Project Management (PMP) or related certifications
ITIL Certifications
#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr